Perform collection activity for the Commercial Accounts assigned. Works effectively with the branch manager and branch personnel by providing them status of collections. Provide excellent customer service to both internal and external clients.  Key Responsibilities: • Analyze and reconcile accounts monthly and resolve any outstanding issues • Manage and execute accounts collection process as approved by management including making phone calls or mailing letters • Escalate unresolved issues to team lead or collections manager as needed • Reports monthly to collections manager outstanding collection accounts and issues • Maintain detailed customer information on delinquent accounts including contact information • Meet or exceed objectives and collection goals • Analyze and maintain unapplied cash and credit balances with cash applications • Conduct customer research for unresolved accounts • Ability to excel in fast paced environment • Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances • Follow company polices, procedures and directives from supervisors/managers • Perform other duties and responsibilities as required or requested by management. Knowledge, Skills, Abilities and Competencies: • Associate’s degree from two year College or technical school or equivalent combination of education and experience • 3-5 years experience in commercial collections, account receivable and customer service • Working knowledge of Microsoft Office-Outlook, Word and Excel • Knowledge of AS400 software system and Soft Pak • Excellent customer service and phone skills • Ability to resolve customer complaints and questions • Ability to effectively communicate with others verbally and in writing • Close attention to detail and good organizational skills • Good interpersonal skills. Physical/Mental Demands: • Regularly required to sit and use hands and fingers. • Frequently required to talk, hear, stand and walk. • Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: • Work in indoor office environment 100% of the time. • Noise level is usually moderate.  We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact <a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a>

GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada the United States, GFL&rsquo;s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers. We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements. At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

Collections Specialist

Perform collection activity for the Commercial Accounts assigned. Works effectively with the branch manager and branch personnel by providing them status of collections. Provide excellent customer service to both internal and external clients. &nbsp;Key Responsibilities: • Analyze and reconcile accounts monthly and resolve any outstanding issues • Manage and execute accounts collection process as approved by management including making phone calls or mailing letters • Escalate unresolved issues to team lead or collections manager as needed • Reports monthly to collections manager outstanding collection accounts and issues • Maintain detailed customer information on delinquent accounts including contact information • Meet or exceed objectives and collection goals • Analyze and maintain unapplied cash and credit balances with cash applications • Conduct customer research for unresolved accounts • Ability to excel in fast paced environment • Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances • Follow company polices, procedures and directives from supervisors/managers • Perform other duties and responsibilities as required or requested by management. Knowledge, Skills, Abilities and Competencies: • Associate’s degree from two year College or technical school or equivalent combination of education and experience • 3-5 years experience in commercial collections, account receivable and customer service • Working knowledge of Microsoft Office-Outlook, Word and Excel • Knowledge of AS400 software system and Soft Pak • Excellent customer service and phone skills • Ability to resolve customer complaints and questions • Ability to effectively communicate with others verbally and in writing • Close attention to detail and good organizational skills • Good interpersonal skills. Physical/Mental Demands: • Regularly required to sit and use hands and fingers. • Frequently required to talk, hear, stand and walk. • Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: • Work in indoor office environment 100% of the time. • Noise level is usually moderate. &nbsp;We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact&nbsp;<a href="mailto:myworkdayrecruitment@gflenv.com">myworkdayrecruitment@gflenv.com</a>

Collections Specialist

About the Job

About the Company

GFL Environmental

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