<ul><li>Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.</li><li>Partner with our Pooled Customer Success team, who are responsible for driving strategic and commercial value to the customer.</li><li>Guide customers through implementation, onboarding, and adoption by leveraging scalable methods such as video demos, webinars, how-to guides, etc.</li><li>Drive healthy adoption, net retention, and reduce churn.</li><li>Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.</li><li>Act as a technical point of contact for low-touch customers when escalations require clarification, deeper product expertise, or group sessions.</li><li>Advocate for customers and develop strong relationships to ensure adoption of PVcase products.</li><li>Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.</li><li>Collaborate with cross-functional PVcase teams, including Sales, Product, Customer Education, and Marketing, to ensure a seamless customer journey.</li><li>Partner with Support and Product teams to ensure recurring technical questions are captured and solved in scalable assets.</li><li>Surface opportunities for expansion or cross-sell based on technical usage signals.</li><li>Contribute to the design and delivery of scalable digital solutions that proactively address customer needs.</li></ul><ul><li>Solar or Engineering backgrounds required.</li><li>Hands-on technical experience with CAD/engineering or solar industry software required.</li><li>Fluency in additional languages beyond English preferred (German, Spanish, Italian).</li><li>Startup / Scale-up experience preferred.</li><li>Experience creating and delivering scalable enablement assets (webinars, video demos, how-to guides, knowledge base articles).</li><li>Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.</li><li>Strong communication skills to effectively collaborate with internal and external teams.</li><li>Experience in managing customer accounts, handling escalations, and resolving issues.</li><li>Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.</li><li>Excellent time management, project management, and interpersonal skills to collaborate effectively with internal and external stakeholders.</li><li>Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.</li><li>Experience managing complex technical projects and translating concepts into actionable customer guidance.</li><li>Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.</li><li>Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.</li></ul><h3 style="text-align:start;">Get Ready To Enjoy</h3><ul><li>Flex benefit package, customizing perks to match your unique style.</li><li>Enjoy unlimited remote work.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Full training and onboarding program for a seamless start.</li><li>Exclusive work only with international markets.</li><li>Considerable &amp; steadily increasing salary, recognizing and rewarding your dedication.</li><li>Frequent in-office and after-hours activities with team members.</li><li>Participation in international training programs.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Salary range is based on years of experience, experience in industry, and relevant skill set.Immigration-related employment benefits, such as visa sponsorship, are not available for this position.

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, and error-prone solar project development process. Our end-to-end solar development platform connects site selection, PV design, and yield estimation. In doing so, we’re not only helping solar teams achieve maximum results in a fraction of the time, we’re accelerating the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.Whether you use a single product or plug into the entire platform, PVcase makes you faster, more precise, and more productive at every stage of solar project development. PVcase is a leading choice for solar energy professionals, and the results speak for themselves. Our platform supports over 1,500 customers in 75+ countries, powering the development of more than 4 TW of projects a year.

Technical Solutions Consultant (EU)

<ul><li>Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.</li><li>Partner with our Pooled Customer Success team, who are responsible for driving strategic and commercial value to the customer.</li><li>Guide customers through implementation, onboarding, and adoption by leveraging scalable methods such as video demos, webinars, how-to guides, etc.</li><li>Drive healthy adoption, net retention, and reduce churn.</li><li>Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.</li><li>Act as a technical point of contact for low-touch customers when escalations require clarification, deeper product expertise, or group sessions.</li><li>Advocate for customers and develop strong relationships to ensure adoption of PVcase products.</li><li>Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.</li><li>Collaborate with cross-functional PVcase teams, including Sales, Product, Customer Education, and Marketing, to ensure a seamless customer journey.</li><li>Partner with Support and Product teams to ensure recurring technical questions are captured and solved in scalable assets.</li><li>Surface opportunities for expansion or cross-sell based on technical usage signals.</li><li>Contribute to the design and delivery of scalable digital solutions that proactively address customer needs.</li></ul><ul><li>Solar or Engineering backgrounds required.</li><li>Hands-on technical experience with CAD/engineering or solar industry software required.</li><li>Fluency in additional languages beyond English preferred (German, Spanish, Italian).</li><li>Startup / Scale-up experience preferred.</li><li>Experience creating and delivering scalable enablement assets (webinars, video demos, how-to guides, knowledge base articles).</li><li>Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.</li><li>Strong communication skills to effectively collaborate with internal and external teams.</li><li>Experience in managing customer accounts, handling escalations, and resolving issues.</li><li>Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.</li><li>Excellent time management, project management, and interpersonal skills to collaborate effectively with internal and external stakeholders.</li><li>Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.</li><li>Experience managing complex technical projects and translating concepts into actionable customer guidance.</li><li>Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.</li><li>Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.</li></ul><h3>Get Ready To Enjoy</h3><ul><li>Flex benefit package, customizing perks to match your unique style.</li><li>Enjoy unlimited remote work.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Full training and onboarding program for a seamless start.</li><li>Exclusive work only with international markets.</li><li>Considerable &amp; steadily increasing salary, recognizing and rewarding your dedication.</li><li>Frequent in-office and after-hours activities with team members.</li><li>Participation in international training programs.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Salary range is based on years of experience, experience in industry, and relevant skill set.Immigration-related employment benefits, such as visa sponsorship, are not available for this position.

Technical Solutions Consultant (EU)

About the Job

About the Company

PVcase

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