Are you a people-first leader who thrives on operational excellence and building high-performing teams?Join us at TOMRA as a Field Service Manager, where you’ll lead a dynamic team of Field Technicians within one of our UK regions. You’ll ensure our Reverse Vending Machines (RVMs) are running smoothly, customers are delighted, and your team is empowered to succeed.This is more than a technical role — it’s about leadership, collaboration, and impact. You’ll shape service strategy, drive continuous improvement, and foster a culture of safety, inclusion, and growth.🌱 Why Join Us?<ul><li>Inclusive Culture: We value diverse perspectives and are committed to creating a workplace where everyone feels they belong.</li><li>Empowered Leadership: You’ll be instrumental in setting up Service Management in the UK and then leading your region/zone and you'll have the support to grow your career.</li><li>Purpose-Driven Work: Help us build a more sustainable future through innovative recycling technology.</li><li>Career Growth: We invest in your development with structured onboarding, leadership coaching, and clear pathways to roles in senior operations, technical strategy, or cross-functional leadership.</li></ul>🚀 Your Growth Journey<ul><li>Leadership Development: Gain exposure to strategic decision-making and cross-functional collaboration.</li><li>Mentorship &amp; Training: Access to internal mentoring programs and ongoing technical and leadership training.</li><li>Progression Pathways: Opportunities to move into regional or national leadership roles, project management, or operational excellence.</li><li>Visibility &amp; Impact: Work closely with senior leaders and make a tangible impact on TOMRA’s service delivery and sustainability mission.</li></ul>What You’ll Do<ul><li>Lead and inspire your Field Service Team, ensuring excellent service delivery and customer satisfaction.</li><li>Oversee scheduling, logistics, and uptime of RVMs across your zone.</li><li>Manage budgets for tools, vehicles, and equipment while optimizing service efficiency.</li><li>Collaborate with cross-functional teams to improve service processes and technical solutions.</li><li>Recruit, onboard, and develop team members — creating a supportive and growth-oriented environment.</li><li>Ensure compliance with health &amp; safety standards and promote a culture of safety and care.</li><li>Drive continuous improvement and innovation in service operations.</li></ul> Key Responsibilities<ul><li>Coordinate preventive maintenance and issue resolution for RVMs.</li><li>Use scheduling tools to optimize technician routes and response times.</li><li>Ensure all equipment meets local compliance and safety standards.</li><li>Partner with technical and operations teams to enhance service quality.</li><li>Communicate effectively across all levels — from technicians to senior stakeholders.</li><li>Lead regular team meetings, toolbox talks, and development check-ins.</li><li>Support after-hours service as part of a rotating on-call schedule.</li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

UK Field Service Manager 

Are you a people-first leader who thrives on operational excellence and building high-performing teams?Join us at TOMRA as a&nbsp;Field Service Manager, where you’ll lead a dynamic team of Field Technicians within one of our UK regions. You’ll ensure our Reverse Vending Machines (RVMs) are running smoothly, customers are delighted, and your team is empowered to succeed.This is more than a technical role — it’s about&nbsp;leadership, collaboration, and impact. You’ll shape service strategy, drive continuous improvement, and foster a culture of safety, inclusion, and growth.🌱&nbsp;Why Join Us?<ul><li>Inclusive Culture:&nbsp;We value diverse perspectives and are committed to creating a workplace where everyone feels they belong.</li><li>Empowered Leadership:&nbsp;You’ll be instrumental in setting up Service Management in the UK and then leading your region/zone and you'll have&nbsp;the support to grow your career.</li><li>Purpose-Driven Work:&nbsp;Help us build a more sustainable future through innovative recycling technology.</li><li>Career Growth:&nbsp;We invest in your development with structured onboarding, leadership coaching, and clear pathways to roles in senior operations, technical strategy, or cross-functional leadership.</li></ul>🚀&nbsp;Your Growth Journey<ul><li>Leadership Development:&nbsp;Gain exposure to strategic decision-making and cross-functional collaboration.</li><li>Mentorship &amp; Training:&nbsp;Access to internal mentoring programs and ongoing technical and leadership training.</li><li>Progression Pathways:&nbsp;Opportunities to move into regional or national leadership roles, project management, or operational excellence.</li><li>Visibility &amp; Impact:&nbsp;Work closely with senior leaders and make a tangible impact on TOMRA’s service delivery and sustainability mission.</li></ul>What You’ll Do<ul><li>Lead and inspire your Field Service Team, ensuring excellent service delivery and customer satisfaction.</li><li>Oversee scheduling, logistics, and uptime of RVMs across your zone.</li><li>Manage budgets for tools, vehicles, and equipment while optimizing service efficiency.</li><li>Collaborate with cross-functional teams to improve service processes and technical solutions.</li><li>Recruit, onboard, and develop team members — creating a supportive and growth-oriented environment.</li><li>Ensure compliance with health &amp; safety standards and promote a culture of safety and care.</li><li>Drive continuous improvement and innovation in service operations.</li></ul>&nbsp;Key Responsibilities<ul><li>Coordinate preventive maintenance and issue resolution for RVMs.</li><li>Use scheduling tools to optimize technician routes and response times.</li><li>Ensure all equipment meets local compliance and safety standards.</li><li>Partner with technical and operations teams to enhance service quality.</li><li>Communicate effectively across all levels — from technicians to senior stakeholders.</li><li>Lead regular team meetings, toolbox talks, and development check-ins.</li><li>Support after-hours service as part of a rotating on-call schedule.</li></ul>

UK Field Service Manager

About the Job

About the Company

Tomra

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