Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The Role: The Service Center Specialist will be responsible for performing standard and non-routine mechanical and/or electrical service duties (troubleshooting and repairing of equipment and other products) on the phone, in the shop and at field locations. In this role, the incumbent will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues.Core Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Manage inbound phone calls, online inquires and customer walk-ins</li><li>Able to perform routine tasks related to the process that they support</li><li>Strong collaboration with customers and branch staff on dealing with issues</li><li>Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail</li><li>Ability to document tasks in process flows</li><li>Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary</li><li>Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms</li><li>May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order</li><li>Reviews autorenewals of contracts and supports contract additions identified by branch staff</li><li>Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off</li><li>Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair</li><li>Supports branch staff in compiling metrics</li><li>Assists branch manager and service staff ensuring customer requests are completed in a timely manner</li><li>Ensure correct time entries and appropriate billing is maintained for projects and service engagements</li><li>Obtain and updates forms of payment to process for service orders from customers</li><li>Ensures all service operations and part numbers are added to service orders</li><li>Ensures on site tech safety credentials or current training in place</li><li>Create and maintain safe working environment and culture within the organization</li><li>Take care of internal and external customer needs and expectations</li><li>Demonstrates high impact culture through innovation, accountability and empowerment</li><li>Must be able to function in a team environment; usually works with direct supervision but can work independently</li><li>Task execution for area of responsibility up to levels defined in Xylem’s DOA policy efficient shipping operations.</li></ul>Qualifications: <ul><li>High School Diploma or equivalent</li><li>2+ years of relevant work experience in areas such as:<ul><li>ERP or CRM systems</li><li>Customer Service</li><li>Shipping and logistics</li><li>Rental and sales environment experience preferred</li></ul></li><li>Light construction experience preferred</li><li>Forklift certification preferred.</li><li>Computer proficiency to include Microsoft Suite and math skills</li><li>Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing</li></ul>Skill Requirements:<ul><li>Intra-departmental communication for purpose of alignment/ information sharing</li><li>Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks</li><li>Able to collaborate with other disciplines</li><li>Ability to understand concepts in execution and strong organization skills</li><li>Understanding of general business concepts</li><li>Strong communication skills</li><li>Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)</li><li>Fluency in relevant ERP systems</li><li>Basic understanding of typical IT business tools</li><li>Basic understanding of Field Service and CRM application like MS Field Service or MS CRM</li></ul>What We can Offer You: Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:<ul><li>Generous PTO package and paid holidays</li><li>Generous retirement savings plan</li><li>Customizable health, dental and vision insurance (eligible on first date)</li><li>Career progression plans</li><li>Reward and recognition programs</li><li>Paid parental leave</li><li>Tuition Reimbursement</li><li>Company Wellness Program</li><li>Employee Discount Program </li></ul>DAY IN THE LIFE:Physical Demands:<ul><li>Must be able to sit, stand, hear, and see on a constant basis.</li><li>Must be able to walk, write, and type frequently.</li><li>Must be able to lift and carry up to 50 pounds.</li><li>Must be able to climb and descend stairs occasionally.</li><li>Must be able to bend, carry, reach, push, and pull occasionally.</li><li>Must be able to communicate verbally and in writing.</li><li>May work in noisy environments where hearing protection is required.</li><li>May be exposed to varying levels of dust and dirt.</li><li>Work surfaces may include concrete or warehouse floors.</li><li>Must be able to operate a computer and communicate via telephone.</li><li>Occasional travel to other locations, meetings, or seminars may be required.</li></ul>The estimated pay range for this position is $25.00/hr. to $30.00/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.<div>At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. </div><div>  </div><div>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation </div>

Xylem is the global leader in advanced technologies, solutions and services that address the world&rsquo;s biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature. At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Service Center Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The Role: The Service Center Specialist will be responsible for performing standard and non-routine mechanical and/or electrical service duties (troubleshooting and repairing of equipment and other products) on the phone, in the shop and at field locations. In this role, the incumbent will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues.Core Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Manage inbound phone calls, online inquires and customer walk-ins</li><li>Able to perform routine tasks related to the process that they support</li><li>Strong collaboration with customers and branch staff on dealing with issues</li><li>Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail</li><li>Ability to document tasks in process flows</li><li>Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary</li><li>Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms</li><li>May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order</li><li>Reviews autorenewals of contracts and supports contract additions identified by branch staff</li><li>Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off</li><li>Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair</li><li>Supports branch staff in compiling metrics</li><li>Assists branch manager and service staff ensuring customer requests are completed in a timely manner</li><li>Ensure correct time entries and appropriate billing is maintained for projects and service engagements</li><li>Obtain and updates forms of payment to process for service orders from customers</li><li>Ensures all service operations and part numbers are added to service orders</li><li>Ensures on site tech safety credentials or current training in place</li><li>Create and maintain safe working environment and culture within the organization</li><li>Take care of internal and external customer needs and expectations</li><li>Demonstrates high impact culture through innovation, accountability and empowerment</li><li>Must be able to function in a team environment; usually works with direct supervision but can work independently</li><li>Task execution for area of responsibility up to levels defined in Xylem’s DOA policy efficient shipping operations.</li></ul>Qualifications: <ul><li>High School Diploma or equivalent</li><li>2+ years of relevant work experience in areas such as:<ul><li>ERP or CRM systems</li><li>Customer Service</li><li>Shipping and logistics</li><li>Rental and sales environment experience preferred</li></ul></li><li>Light construction experience preferred</li><li>Forklift certification preferred.</li><li>Computer proficiency to include Microsoft Suite and math skills</li><li>Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing</li></ul>Skill Requirements:<ul><li>Intra-departmental communication for purpose of alignment/ information sharing</li><li>Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks</li><li>Able to collaborate with other disciplines</li><li>Ability to understand concepts in execution and strong organization skills</li><li>Understanding of general business concepts</li><li>Strong communication skills</li><li>Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)</li><li>Fluency in relevant ERP systems</li><li>Basic understanding of typical IT business tools</li><li>Basic understanding of Field Service and CRM application like MS Field Service or MS CRM</li></ul>What We can Offer You: Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:<ul><li>Generous PTO package and paid holidays</li><li>Generous retirement savings plan</li><li>Customizable health, dental and vision insurance (eligible on first date)</li><li>Career progression plans</li><li>Reward and recognition programs</li><li>Paid parental leave</li><li>Tuition Reimbursement</li><li>Company Wellness Program</li><li>Employee Discount Program&nbsp;</li></ul>DAY IN THE LIFE:Physical Demands:<ul><li>Must be able to sit, stand, hear, and see on a constant basis.</li><li>Must be able to walk, write, and type frequently.</li><li>Must be able to lift and carry up to 50 pounds.</li><li>Must be able to climb and descend stairs occasionally.</li><li>Must be able to bend, carry, reach, push, and pull occasionally.</li><li>Must be able to communicate verbally and in writing.</li><li>May work in noisy environments where hearing protection is required.</li><li>May be exposed to varying levels of dust and dirt.</li><li>Work surfaces may include concrete or warehouse floors.</li><li>Must be able to operate a computer and communicate via telephone.</li><li>Occasional travel to other locations, meetings, or seminars may be required.</li></ul>The estimated pay range for this position is $25.00/hr. to $30.00/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.<div>At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.&nbsp;</div><div> &nbsp;</div><div>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation&nbsp;</div>

Service Center Associate

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Xylem

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