<ul><li>Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.</li><li>Manage a book of customers, acting as the primary point of contact for technical related questions and coordination of issue management and problem resolution.  </li><li>Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer. </li><li>Guide customers through implementation, onboarding, and adoption.</li><li>Drive healthy Adoption, Net Retention, and Churn targets</li><li>Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.</li><li>Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.  </li><li>Advocate for customers and develop strong relationships to ensure adoption of PVcase products</li><li>Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products</li><li>Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey. </li><li>Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests. </li></ul><ul><li>Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product. </li><li>Strong communication skills to effectively collaborate with internal and external teams.</li><li>Experience in managing customer accounts, handling escalations, and resolving issues. </li><li>Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively. </li><li>Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.</li><li>Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support. </li><li>Experience in managing complex technical projects and delivering successful outcomes.</li><li>Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders. </li><li>Solar or Engineering backgrounds strongly preferred</li><li>Proficient in using customer relationship management (CRM) software and other relevant tools</li><li>Startup / Scale-up experience preferred</li></ul><h3>Get Ready To Enjoy</h3><ul><li>Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.</li><li>Health, dental, and vision coverage.</li><li>Flexible vacation policy, with a minimum of 3 weeks off.</li><li>Full training and onboarding program for a seamless start.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Unlimited remote work policy.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Salary Range: Base starting from $65,000 to $95,000, plus variable commission.Salary range is based on years of experience, industry experience, and relevant skill set.Immigration-related employment benefits, for example visa sponsorship, are not available for this position.

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, and error-prone solar project development process. Our end-to-end solar development platform connects site selection, PV design, and yield estimation. In doing so, we’re not only helping solar teams achieve maximum results in a fraction of the time, we’re accelerating the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.Whether you use a single product or plug into the entire platform, PVcase makes you faster, more precise, and more productive at every stage of solar project development. PVcase is a leading choice for solar energy professionals, and the results speak for themselves. Our platform supports over 1,500 customers in 75+ countries, powering the development of more than 4 TW of projects a year.

Technical Account Manager (US)

<ul><li>Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.</li><li>Manage a book of customers, acting as the primary point of contact for technical related questions and coordination of issue management and problem resolution. &nbsp;</li><li>Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer.&nbsp;</li><li>Guide customers through implementation, onboarding, and adoption.</li><li>Drive healthy Adoption, Net Retention, and Churn targets</li><li>Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.</li><li>Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities. &nbsp;</li><li>Advocate for customers and develop strong relationships to ensure adoption of PVcase products</li><li>Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products</li><li>Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey.&nbsp;</li><li>Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.&nbsp;</li></ul><ul><li>Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.&nbsp;</li><li>Strong communication skills to effectively collaborate with internal and external teams.</li><li>Experience in managing customer accounts, handling escalations, and resolving issues.&nbsp;</li><li>Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.&nbsp;</li><li>Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.</li><li>Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.&nbsp;</li><li>Experience in managing complex technical projects and delivering successful outcomes.</li><li>Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.&nbsp;</li><li>Solar or Engineering backgrounds strongly preferred</li><li>Proficient in using customer relationship management (CRM) software and other relevant tools</li><li>Startup / Scale-up experience preferred</li></ul><h3>Get Ready To Enjoy</h3><ul><li>Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.</li><li>Health, dental, and vision coverage.</li><li>Flexible vacation policy, with a minimum of 3 weeks off.</li><li>Full training and onboarding program for a seamless start.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Unlimited remote work policy.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Salary Range: Base starting&nbsp;from $65,000 to $95,000, plus variable commission.Salary range is based on years of experience, industry experience, and relevant skill set.Immigration-related employment benefits, for example visa sponsorship, are not available for this position.

Technical Account Manager (US)

About the Job

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PVcase

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