<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position Summary The Products and Service Coordinator I (P&amp;S Coordinator I) is responsible for supporting the EnergyWise Home Program by effectively managing inbound/outbound call volume processed through an Avaya phone system and various email. This position is responsible for effectively handling internal/external phone calls, pre-qualifying customers for eligibility of Demand Response (DR) programs, resolving EnergyWise Home customer calls and emails including but not limited to answering technical and program-related questions; troubleshoot electrical and/or appliance equipment problems; accurately complete data input, customer credits, rebates, and reports. This position is also responsible providing and documenting detailed explanations summarizing recommended solutions to the customer and dispatching information to the appropriate DE field representative and/or Trade Ally for action. Individual must exercise experience and judgment to complete tasks with 100% accuracy and attention to detail. Position required to update SAP/C4C and IntelliSOURCE records. Must be willing to work flexible hours including Saturday. Must be able to work efficiently with limited supervision, manage multiple demands and competing priorities while completing repetitive tasks: i.e., data entry.Responsibilities <ul><li>Handle incoming and outgoing calls through AVAYA phone system.</li><li>Handle various email and work order management systems.</li><li>Pre-qualify customers for eligibility of Demand Response (DR) programs.</li><li>Resolve Demand Response customer inquiries.</li><li>Document detailed explanations summarizing the recommended solutions.</li><li>Participate on assigned teams.</li></ul>Required/Basic Qualifications <ul><li>High School/GED degree.</li><li>2 years related work experience.</li></ul>#LI-KD1#LI-HybridAdditional Preferred Qualifications<ul><li>Experience using Customer Information Systems</li><li>Bilingual (English and Spanish)</li><li>Working knowledge of Duke Energy's Customer Information System.</li><li>Proven sales record</li><li>MS Office experience</li><li>Good communication skills</li><li>Ability to use technical analysis and investigative techniques</li><li>Working knowledge of Customer Connect, product and program applications knowledge to resolve inquiries</li><li>Interpersonal and communication skills and work well in a team environment</li><li>Accounting skills for auditing system-generated reports against vendor invoices</li><li>Personal openness to innovative ideas while respecting diversity and valuing the opinions of others</li></ul>Working Conditions<ul><li>Must be willing to work flexible hours. 7:00 a.m. to 7:00 p.m. Monday through Friday including potential for Saturday</li><li>Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.</li></ul>Specific Requirements<ul><li>Understanding of residential infrastructure like; electrical wiring, water heaters and heating &amp; cooling systems.</li><li>Excellent verbal communication skills and ability to resolve customer escalations</li><li>Preferred bi-lingual in English and Spanish</li></ul>#LI-KD1#LI-HybridTravel RequirementsNot required<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>NoPosting Expiration DateWednesday, September 17, 2025All job postings expire at 12:01 AM on the posting expiration date.<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America&rsquo;s largest energy holding companies. The company&rsquo;s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear. Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.</div>
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Products & Services Coordinator I

<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position Summary The Products and Service Coordinator I (P&amp;S Coordinator I) is responsible for supporting the EnergyWise Home Program by effectively managing inbound/outbound call volume processed through an Avaya phone system and various email. This position is responsible for effectively handling internal/external phone calls, pre-qualifying customers for eligibility of Demand Response (DR) programs, resolving EnergyWise Home customer calls and emails including but not limited to answering technical and program-related questions; troubleshoot electrical and/or appliance equipment problems; accurately complete data input, customer credits, rebates, and reports. This position is also responsible providing and documenting detailed explanations summarizing recommended solutions to the customer and dispatching information to the appropriate DE field representative and/or Trade Ally for action. Individual must exercise experience and judgment to complete tasks with 100% accuracy and attention to detail. Position required to update SAP/C4C and IntelliSOURCE records. Must be willing to work flexible hours including Saturday. Must be able to work efficiently with limited supervision, manage multiple demands and competing priorities while completing repetitive tasks: i.e., data entry.Responsibilities <ul><li>Handle incoming and outgoing calls through AVAYA phone system.</li><li>Handle various email and work order management systems.</li><li>Pre-qualify customers for eligibility of Demand Response (DR) programs.</li><li>Resolve Demand Response customer inquiries.</li><li>Document detailed explanations summarizing the recommended solutions.</li><li>Participate on assigned teams.</li></ul>Required/Basic Qualifications <ul><li>High School/GED degree.</li><li>2 years related work experience.</li></ul>#LI-KD1#LI-HybridAdditional Preferred Qualifications<ul><li>Experience using Customer Information Systems</li><li>Bilingual (English and Spanish)</li><li>Working knowledge of Duke Energy's Customer Information System.</li><li>Proven sales record</li><li>MS Office experience</li><li>Good communication skills</li><li>Ability to use technical analysis and investigative techniques</li><li>Working knowledge of Customer Connect, product and program applications knowledge to resolve inquiries</li><li>Interpersonal and communication skills and work well in a team environment</li><li>Accounting skills for auditing system-generated reports against vendor invoices</li><li>Personal openness to innovative ideas while respecting diversity and valuing the opinions of others</li></ul>Working Conditions<ul><li>Must be willing to work flexible hours. 7:00 a.m. to 7:00 p.m. Monday through Friday including potential for Saturday</li><li>Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.</li></ul>Specific Requirements<ul><li>Understanding of residential infrastructure like; electrical wiring, water heaters and heating &amp; cooling systems.</li><li>Excellent verbal communication skills and ability to resolve customer escalations</li><li>Preferred bi-lingual in English and Spanish</li></ul>#LI-KD1#LI-HybridTravel RequirementsNot required<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>NoPosting Expiration DateWednesday, September 17, 2025All job postings expire at 12:01 AM on the posting expiration date.<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

Products & Services Coordinator I

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Duke Energy

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