<div>Founded in 2017, we're Europe's fastest-growing marketplace for refurbished products, active in 12 European countries, having surpassed €2Bn in GMV - all this while being profitable. With beautiful headquarters in Vienna, we have a remote-first culture and Refurbed’s 250 employees can also enjoy two months of workation per year. We’ve been recognized for three consecutive years as the Top DACH Employer by <a href="https://www.kununu.com/at/refurbed">Kununu. </a>Our mission is to empower customers to buy products up to 40% cheaper while making a substantial impact on reducing CO2 emissions - Join us to make consumption more sustainable!</div>We are looking for a motivated working student to support our Customer Service teams with data-driven insights that help improve customer experience, service efficiency, and overall business performance. Location: Vienna Department: Analytics &amp; Data ScienceWHO YOU ARE:<ul><li>You are currently pursuing a Bachelor’s or Master’s degree in Business Analytics, Business Administration, or a related field</li><li>You are curious about customer experience, operations, and data-driven decision-making</li><li>You have strong analytical skills and a detail-oriented mindset</li><li>You have basic knowledge of SQL and data visualization tools (e.g., Looker, Power BI, Tableau)</li><li>You are confident working with Excel/Google Sheets (pivot tables, advanced functions)</li><li>You are eager to work on automation and scaling of reporting processes</li><li>You are eager to embrace AI and automation to drive smarter, faster insights</li><li>You work in a structured, reliable, and proactive way</li><li>You communicate fluently in English</li></ul>NICE TO HAVE:<ul><li>Experience with Python or R for data analysis</li><li>Understanding of customer service processes and KPIs</li><li>Familiarity with customer support platforms (e.g., Zendesk)</li></ul>WHAT YOU WILL DO:<ul><li>Analyze customer service data (tickets, response times, resolution rates, customer satisfaction)</li><li>Build reports and dashboards to track key performance indicators</li><li>Identify trends, patterns, and improvement opportunities in customer interactions</li><li>Work on a forecasting project to predict customer service ticket volumes and support capacity planning</li><li>Work closely with analysts, engineers, and business stakeholders to deliver actionable insights</li><li>Assist in automating and scaling regular reporting processes</li></ul><div>WHY YOU WILL ENJOY WORKING WITH US:Our Culture and Values:<ul><li>Decisions should be made based on facts and not by hierarchy levels? We sure think so!</li><li>We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.</li><li>You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!</li><li>No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!</li></ul>Personal &amp; Professional Development:<ul><li>You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.</li><li>We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.</li><li>We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.</li></ul>Flexibility:<ul><li>We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊</li><li>We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.</li><li>You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops</li></ul>…and much more! See https://careers.refurbed.com/ for further insights!</div>

Refurbed operates as an online marketplace for refurbished products in the german-speaking world. It sells renewed phones, laptops and tablets which are up to 40% cheaper and 100% more environmentally friendly than their brand-new, store-bought counterparts. Refurbed devices are renewed through a 40-step process, making them look like new and function like new. On top of that, each device comes with at least a 12-month guarantee. The company was founded in 2017 and is headquartered in Vienna, Austria.


Working Student Analytics (f/m/x) : Part-Time (up to 20h/week)

<div>Founded in 2017, we're Europe's fastest-growing marketplace for refurbished products, active in 12 European countries, having surpassed €2Bn in GMV - all this while being profitable. With beautiful headquarters in Vienna, we have a remote-first culture and Refurbed’s 250 employees can also enjoy two months of workation per year. We’ve been recognized for three consecutive years as the Top DACH Employer by <a href="https://www.kununu.com/at/refurbed">Kununu. </a>Our mission is to empower customers to buy products up to 40% cheaper while making a substantial impact on reducing CO2 emissions - Join us to make consumption more sustainable!</div>We are looking for a motivated working student to support our Customer Service teams with data-driven insights that help improve customer experience, service efficiency, and overall business performance. Location: Vienna Department: Analytics &amp; Data ScienceWHO YOU ARE:<ul><li>You are currently pursuing a Bachelor’s or Master’s degree in Business Analytics, Business Administration, or a related field</li><li>You are curious about customer experience, operations, and data-driven decision-making</li><li>You have strong analytical skills and a detail-oriented mindset</li><li>You have basic knowledge of SQL and data visualization tools (e.g., Looker, Power BI, Tableau)</li><li>You are confident working with Excel/Google Sheets (pivot tables, advanced functions)</li><li>You are eager to work on automation and scaling of reporting processes</li><li>You are eager to embrace AI and automation to drive smarter, faster insights</li><li>You work in a structured, reliable, and proactive way</li><li>You communicate fluently in English</li></ul>NICE TO HAVE:<ul><li>Experience with Python or R for data analysis</li><li>Understanding of customer service processes and KPIs</li><li>Familiarity with customer support platforms (e.g., Zendesk)</li></ul>WHAT YOU WILL DO:<ul><li>Analyze customer service data (tickets, response times, resolution rates, customer satisfaction)</li><li>Build reports and dashboards to track key performance indicators</li><li>Identify trends, patterns, and improvement opportunities in customer interactions</li><li>Work on a forecasting project to predict customer service ticket volumes and support capacity planning</li><li>Work closely with analysts, engineers, and business stakeholders to deliver actionable insights</li><li>Assist in automating and scaling regular reporting processes</li></ul><div>WHY YOU WILL ENJOY WORKING WITH US:Our Culture and Values:<ul><li>Decisions should be made based on facts and not by hierarchy levels? We sure think so!</li><li>We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.</li><li>You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!</li><li>No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!</li></ul>Personal &amp; Professional Development:<ul><li>You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.</li><li>We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.</li><li>We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.</li></ul>Flexibility:<ul><li>We care about a healthy work/life balance.&nbsp;We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊</li><li>We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.</li><li>You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops</li></ul>…and much more! See https://careers.refurbed.com/ for further insights!</div>

Working Student Analytics (f/m/x) : Part-Time (up to 20h/week)

About the Job

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refurbed

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