<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position SummaryThis position is responsible for overseeing the management and operation of profit &amp; loss (P&amp;L) products, programs and services. Includes assisting in the development of Programs for a portfolio approach to drive customer satisfaction and profitability while reducing overall costs.   Responsibilities<ul><li>Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied, and programs meet financial goals.</li><li>Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.</li><li>Develop and execute exit strategies for non-performing/underperforming programs.</li><li>Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings.  Measure and analyze performance to lower cost per acquisition.</li><li>Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments.</li><li>Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.</li><li>Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.</li><li>Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.</li><li>Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.  </li><li>Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.</li><li>Standardize programs across all jurisdictions where business justification exists.</li><li>Deliver on expected P&amp;L, financial growth targets, customer satisfaction scores and regulatory objectives for products, programs &amp; services</li><li>Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction  </li><li>Deliver plans within capital and O&amp;M budget.</li><li>Understand and interpret EM&amp;V reports and adequately represent program related areas.</li><li>Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.</li><li>Review work processes within assigned programs and implement as required.</li><li>Develop/maintain a productive business relationship with the external program support vendors.</li><li>Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders</li><li>Conduct frequent face-to-face meetings and conference calls with vendor to monitor performance, identify issues and adjust to changing conditions.</li><li>Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate.  </li><li>Manage and modify contractual obligations for the program.</li><li>Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals.</li><li>Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.</li></ul>Basic/Required Qualifications<ul><li>Bachelors degree in Business, Finance, Engineering, Marketing or other related degree</li><li>In addition to required degree, minimum two (2) years relevant work experience</li><li>In lieu of bachelor's degree, High School/GED and minimum nine (9) years work experience.</li></ul>Additional Preferred Qualifications<ul><li>Proficient in Microsoft Office software tools. </li><li>Proven project management skills.</li><li>Demonstrated ability to learn new systems.</li><li>Experience successfully working in a team environment to achieve shared goals.</li><li>Experience working in utility regulatory environment</li><li>Comprehensive financial and business acumen</li><li>Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development</li><li>Facility management, product management, program management, energy management, project management or process management experience. </li><li>Demonstrated experience in change management, process integration and implementation and supervisory or management experience</li><li>Business operation experience  </li><li>Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy</li></ul>Working Conditions<ul><li>Normal office environment with some travel, including overnight travel and site visits.</li><li>Long periods of sitting and extended use of computer and telephone/cell phone or other PDA device.   </li><li>Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm.</li><li>Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.</li></ul>Travel Requirements25-50%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>NoPosting Expiration DateFriday, September 19, 2025All job postings expire at 12:01 AM on the posting expiration date.<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America&rsquo;s largest energy holding companies. The company&rsquo;s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear. Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.</div>
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Products and Services Manager

<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position SummaryThis position is responsible for overseeing the management and operation of profit &amp; loss (P&amp;L) products, programs and services. Includes assisting in the development of Programs for a portfolio approach to drive customer satisfaction and profitability while reducing overall costs.&nbsp;&nbsp;&nbsp;Responsibilities<ul><li>Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied, and programs meet financial goals.</li><li>Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.</li><li>Develop and execute exit strategies for non-performing/underperforming programs.</li><li>Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings.&nbsp; Measure and analyze performance to lower cost per acquisition.</li><li>Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments.</li><li>Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.</li><li>Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.</li><li>Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.</li><li>Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.&nbsp; </li><li>Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.</li><li>Standardize programs across all jurisdictions where business justification exists.</li><li>Deliver on expected P&amp;L, financial growth targets, customer satisfaction scores and regulatory objectives for products, programs &amp; services</li><li>Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction&nbsp; </li><li>Deliver plans within capital and O&amp;M budget.</li><li>Understand and interpret EM&amp;V reports and adequately represent program related areas.</li><li>Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.</li><li>Review work processes within assigned&nbsp;programs and implement as required.</li><li>Develop/maintain a productive business relationship with the external program support vendors.</li><li>Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders</li><li>Conduct frequent face-to-face meetings and conference calls with vendor to monitor performance, identify issues and adjust to changing conditions.</li><li>Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate.&nbsp; </li><li>Manage and modify contractual obligations for the program.</li><li>Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals.</li><li>Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.</li></ul>Basic/Required Qualifications<ul><li>Bachelors degree in Business, Finance, Engineering, Marketing or other related degree</li><li>In addition to required degree, minimum two (2) years relevant work experience</li><li>In lieu of bachelor's degree, High School/GED and minimum nine (9) years work experience.</li></ul>Additional Preferred Qualifications<ul><li>Proficient in Microsoft Office software tools.&nbsp;</li><li>Proven project management skills.</li><li>Demonstrated ability to learn new systems.</li><li>Experience successfully working in a team environment to achieve shared goals.</li><li>Experience working in utility regulatory environment</li><li>Comprehensive financial and business acumen</li><li>Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development</li><li>Facility management, product management, program management, energy management, project management or process management experience.&nbsp;</li><li>Demonstrated experience in change management, process integration and implementation and supervisory or management experience</li><li>Business operation experience&nbsp;&nbsp;</li><li>Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy</li></ul>Working Conditions<ul><li>Normal office environment with some travel, including overnight travel and site visits.</li><li>Long periods of sitting and extended use of computer and telephone/cell phone or other PDA device.&nbsp;&nbsp; </li><li>Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm.</li><li>Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.</li></ul>Travel Requirements25-50%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>NoPosting Expiration DateFriday, September 19, 2025All job postings expire at 12:01 AM on the posting expiration date.<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

Products and Services Manager

About the Job

About the Company

Duke Energy

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