Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?We are looking for a PCM Coordinator to join our dynamic, customer-service-focused Parts Coordination Management (PCM) Team. The successful candidate must be willing and able to work in Bogota, Colombia, or Santo Domingo, Dominican Republic and must speak English at an advanced level, Portuguese is desirable. The ideal candidate has strong Communication and Customer service skills, SAP knowledge preferable, Logistics experience, is bilingual (English/Spanish), and has a Bachelor's or Master's degree in a related field. <h2>As a PCM Coordinator, you will focus on these responsibilities:</h2><ul style="list-style-type:disc;"><li style="font-family:arial , helvetica , sans-serif;">Act as contact for spare parts quotations, orders, deliveries, and non-conformities</li><li style="font-family:arial , helvetica , sans-serif;">Act as a link between customers and the various departments involved in the spare parts delivery process</li><li style="font-family:arial , helvetica , sans-serif;">Handle and coordinate quotes and orders according to working procedures, guidelines and local requirements</li><li style="font-family:arial , helvetica , sans-serif;">Ensure highest level of quality and response time for quotes and orders</li><li style="font-family:arial , helvetica , sans-serif;">Ensure quality of spare parts sales documents</li><li style="font-family:arial , helvetica , sans-serif;">Ensure correct customer master data and handling instructions are used when processing quotations and orders</li><li style="font-family:arial , helvetica , sans-serif;">Actively follow up quotes with customers before they expire, providing feedback to sales teams and customers</li><li style="font-family:arial , helvetica , sans-serif;">Actively follow up the order book with the sales team</li><li style="font-family:arial , helvetica , sans-serif;">Liaise with Sales about the content and terms of the offerings</li><li style="font-family:arial , helvetica , sans-serif;">Follow up and communicate parts deliveries information accordingly in a timely manner to customers</li><li style="font-family:arial , helvetica , sans-serif;">Follow up with supply chain of parts deliveries according to agreed process</li><li style="font-family:arial , helvetica , sans-serif;">Maintain and develop knowledge of customer-specific solutions and needs</li><li style="font-family:arial , helvetica , sans-serif;">Off-hour support for spare parts (24 hrs service)</li><li style="font-family:arial , helvetica , sans-serif;">Set up and promote OB follow up meetings with Sales Team</li><li style="font-family:arial , helvetica , sans-serif;">Fulfill responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams</li><li style="font-family:arial , helvetica , sans-serif;">Use internal network within the expertise to escalate issues that may arise within the expertise</li><li style="font-family:arial , helvetica , sans-serif;">Build profitable customer relationships to provide feedback and valuable information</li><li style="font-family:arial , helvetica , sans-serif;">Work towards Company reputation</li></ul> <h2>To be successful in this role, we expect you to have:</h2><ul style="list-style-type:disc;"><li style="font-family:arial , helvetica , sans-serif;">Bachelor's Degree in Business Administration, International Logistics, International Business or related fields</li><li style="font-family:arial , helvetica , sans-serif;">2-4 years of experience in logistics, customer service, or order management</li><li style="font-family:arial , helvetica , sans-serif;">1+ years of experience with parts management, inventory control, or supply chain operations</li><li style="font-family:arial , helvetica , sans-serif;">Experience using ERP systems (SAP preferred)</li><li style="font-family:arial , helvetica , sans-serif;">Demonstrated ability to coordinate with multiple departments and stakeholders</li><li style="font-family:arial , helvetica , sans-serif;">Proven track record in customer relationship management</li><li style="font-family:arial , helvetica , sans-serif;">Fluency in English</li><li style="font-family:arial , helvetica , sans-serif;">Fluency in Portuguese (Desirable)</li><li style="font-family:arial , helvetica , sans-serif;">Located in Bogota, Colombia or Santo Domingo, Dominican Republic</li><li style="font-family:arial , helvetica , sans-serif;">Experience in working in an international environment is seen as beneficial</li></ul> Why you and usYou will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.Last application date: 19/09/2025  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.

We enable sustainable societies through innovation in technology and services together with all our stakeholders &ndash; today and tomorrow. We emphasise innovation in sustainable technology and services to help our customers continuously improve environmental and economic performance. We work together with our strong ecosystem of partners every day, providing a wide portfolio of leading technologies and innovative solutions that offer our customers superior uptime, reliability and foreseeable lifecycle costs across their operations. Our global passionate team of 17,500 energy and maritime experts in 200 locations in more than 70 countries is committed to shaping decarbonisation transformation of our industries across the globe.

PCM Coordinator - Parts Logistics Specialist

Wärtsilä is an innovative&nbsp;technology company known for&nbsp;being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.&nbsp;Our ultimate aim is&nbsp;to provide increased value to both&nbsp;our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.&nbsp; We want to transition the world towards a decarbonised&nbsp;and sustainable future.&nbsp;By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?We are looking for a PCM Coordinator to join our dynamic, customer-service-focused Parts Coordination Management (PCM) Team. The successful candidate must be willing and able to work in Bogota, Colombia, or Santo Domingo, Dominican Republic and must speak English at an advanced level, Portuguese is desirable.&nbsp;The ideal candidate has strong Communication and Customer service skills, SAP knowledge preferable, Logistics experience, is bilingual (English/Spanish), and has a Bachelor's or Master's degree in a related field.&nbsp;<h2>As a PCM Coordinator, you will focus on these responsibilities:</h2><ul><li>Act as contact for spare parts quotations, orders, deliveries, and non-conformities</li><li>Act as a link between customers and the various departments involved in the spare parts delivery process</li><li>Handle and coordinate quotes and orders according to working procedures, guidelines and local requirements</li><li>Ensure highest level of quality and response time for quotes and orders</li><li>Ensure quality of spare parts sales documents</li><li>Ensure correct customer master data and handling instructions are used when processing quotations and orders</li><li>Actively follow up quotes with customers before they expire, providing feedback to sales teams and customers</li><li>Actively follow up the order book with the sales team</li><li>Liaise with Sales about the content and terms of the offerings</li><li>Follow up and communicate parts deliveries information accordingly in a timely manner to customers</li><li>Follow up with supply chain of parts deliveries according to agreed process</li><li>Maintain and develop knowledge of customer-specific solutions and needs</li><li>Off-hour support for spare parts (24 hrs service)</li><li>Set up and promote OB follow up meetings with Sales Team</li><li>Fulfill responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams</li><li>Use internal network within the expertise to escalate issues that may arise within the expertise</li><li>Build profitable customer relationships to provide feedback and valuable information</li><li>Work towards Company reputation</li></ul>&nbsp;<h2>To be successful in this role, we expect you to have:</h2><ul><li>Bachelor's Degree in Business Administration, International Logistics, International Business or related fields</li><li>2-4 years of experience in logistics, customer service, or order management</li><li>1+ years of experience with parts management, inventory control, or supply chain operations</li><li>Experience using ERP systems (SAP preferred)</li><li>Demonstrated ability to coordinate with multiple departments and stakeholders</li><li>Proven track record in customer relationship management</li><li>Fluency in English</li><li>Fluency in Portuguese (Desirable)</li><li>Located in Bogota, Colombia or Santo Domingo, Dominican Republic</li><li>Experience in working in an international environment is seen as beneficial</li></ul>&nbsp;Why you and usYou will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.&nbsp;If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.Last application date: 19/09/2025&nbsp;&nbsp;At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.&nbsp; Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.&nbsp;This is Wärtsilä&nbsp;Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.&nbsp;

PCM Coordinator - Parts Logistics Specialist

About the Job

About the Company

Wartsila

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