About the role The Client Services Manager is responsible for developing and implementing service strategies by leading the assessment of the customer's procurement pipeline timeline, project goals, quantifying PV and Energy Storage offerings that Anza can deliver through the Anza platform to achieve positive business outcomes and ensuring the completion of portfolio pipeline to drive successful and returning clients. The Client Services Manager directly impacts customer satisfaction through managing relationships, follow-through, and problem-solving to deliver a polished and reliable client experience for our Advisory Services division.  This role ensures client needs are met while supporting the company's revenue and sales goals. Position responsibilities include, but are not limited to, the following:<ul style=""><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Serve as the primary point of contact for Advisory Services clients, understanding client needs and driving the procurement strategies</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Manage client onboarding, account setup, and service delivery processes</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Collaborate with sales, sourcing, operations, and product teams to align services with client needs</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Champion and lead on time delivery of client deliverables</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Analyze client feedback and develop strategies to improve retention and engagement</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Prepare and present reports on client activity, satisfaction, and performance metrics</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Develop and maintain strong long-term client relationships that drive loyalty and growth</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Ensure compliance with company policies, industry standards, and client requirements</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Overview of Anza’s Advisory Services</li><li style="font-size:11pt;list-style:none;margin:0px;line-height:1.38;"><ul style=""><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Market Insights quarterly deliverable to more effectively and efficiently track industry intel</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Portfolio optimization &amp; supplier due diligence</li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;">Initiate procurement by managing supplier shortlist, solicit Best and Final Offer (BAFO), negotiate the most suitable contract T&amp;Cs on behalf of the customer, final presentation &amp; recommendation, and contract execution</li></ul></li></ul>While no one individual will possess them all, the successful candidate will bring many of the following experiences, skills, and attributes:<ul style=""><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Bachelor’s degree or 8 years of experience in lieu of a degree required, MBA preferred.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">5+ years of relevant experience, preferably within high-growth startups, solar development, development engineers, project developers, sales and account management experience, customer success, project management</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Direct solar and/or storage industry experience preferred</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Seasoned generalist leader with direct experience in several different functions including Strategy, Operations, Marketing, Product Management</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Experience influencing teams in highly cross-functional settings, and in a role that spans strategy, analytics, product and operations in a fast-paced environment</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">First-principles thinker (e.g., ability to question how we are working rather than simply executing)</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;">ERP experience such as Netsuite, SAP, Salesforce</li><li style="color:rgb(0,0,0);margin:0pt 0px 24pt;font-size:11pt;line-height:1.38;">PM, CSCP or CPSM Certification a plus</li></ul> Compensation &amp; BenefitsAnza uses an internally equitable and externally competitive total cash approach to compensation. Our benefits package includes medical, dental, vision, health, life, and disability insurance; a comprehensive wellness program; 401(k) plan with company match and immediate vesting; continuing education and professional development assistance; and self-managed flexible work schedules and time-off policies. Commitment to Diversity and InclusionAnza provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Anza complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V.  A Note to Third-Party RecruitersAnza's team coordinates all recruiting and hiring at our company. Anza does not accept unsolicited resumes from third-party recruiters, staffing firms, or related agencies. Resumes are only accepted from third-party recruiters, staffing firms, or related agencies if a signed agreement is in place AND if external recruiting assistance is authorized by the Anza team for a specific position. All unsolicited resumes will be considered the property of Anza. Anza is not responsible for any fees related to unsolicited resumes.

Anza is an innovative procurement platform and services company that enables solar and energy storage IPPs, developers, utilities and EPCs to earn more project profit. It quickly analyzes and ranks module or energy storage equipment options by financial value according to specific project inputs. In addition to a robust analytics engine, Anza&rsquo;s expert technical and procurement team guides customers through their procurement selection to minimize risk and maximize value by providing access to excellent pricing, pre-negotiated terms and executed master supply contracts. The dual-sided platform enables vendors to actively participate, gaining access to real-time market data, a growing sales channel, and the ability to customize their offerings easily.
Anza was born from internal tools at Borrego that maximized the financial value of its own projects. In 2021, Anza launched as a standalone procurement application for broader industry use and to further the company&rsquo;s mission of accelerating the adoption of renewable energy. For more information, visit anzarenewables.com.

Client Services Manager

About the role The Client Services Manager is responsible for developing and implementing service strategies by leading the assessment of the customer's procurement pipeline timeline, project goals, quantifying PV and Energy Storage offerings that Anza can deliver through the Anza platform to achieve positive business outcomes and ensuring the completion of portfolio pipeline to drive successful and returning clients. The Client Services Manager directly impacts customer satisfaction through managing relationships, follow-through, and problem-solving to deliver a polished and reliable client experience for our Advisory Services division.&nbsp; This role ensures client needs are met while supporting the company's revenue and sales goals. Position responsibilities include, but are not limited to, the following:<ul><li>Serve as the primary point of contact for Advisory Services clients, understanding client needs and driving the procurement strategies</li><li>Manage client onboarding, account setup, and service delivery processes</li><li>Collaborate with sales, sourcing, operations, and product teams to align services with client needs</li><li>Champion and lead on time delivery of client deliverables</li><li>Analyze client feedback and develop strategies to improve retention and engagement</li><li>Prepare and present reports on client activity, satisfaction, and performance metrics</li><li>Develop and maintain strong long-term client relationships that drive loyalty and growth</li><li>Ensure compliance with company policies, industry standards, and client requirements</li><li>Overview of Anza’s Advisory Services</li><li><ul><li>Market Insights quarterly deliverable to more effectively and efficiently track industry intel</li><li>Portfolio optimization &amp; supplier due diligence</li><li>Initiate procurement by managing supplier shortlist, solicit Best and Final Offer (BAFO), negotiate the most suitable contract T&amp;Cs on behalf of the customer, final presentation &amp; recommendation, and contract execution</li></ul></li></ul>While no one individual will possess them all, the successful candidate will bring many of the following experiences, skills, and attributes:<ul><li>Bachelor’s degree or 8 years of experience in lieu of a degree required, MBA preferred.</li><li>5+ years of relevant experience, preferably within high-growth startups, solar development, development engineers, project developers, sales and account management experience, customer success, project management</li><li>Direct solar and/or storage industry experience preferred</li><li>Seasoned generalist leader with direct experience in several different functions including Strategy, Operations, Marketing, Product Management</li><li>Experience influencing teams in highly cross-functional settings, and in a role that spans strategy, analytics, product and operations in a fast-paced environment</li><li>Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact</li><li>First-principles thinker (e.g., ability to question how we are working rather than simply executing)</li><li>ERP experience such as Netsuite, SAP, Salesforce</li><li>PM, CSCP or CPSM Certification a plus</li></ul> Compensation &amp; BenefitsAnza uses an internally equitable and externally competitive total cash approach to compensation. Our benefits package includes medical, dental, vision, health, life, and disability insurance; a comprehensive wellness program; 401(k) plan with company match and immediate vesting; continuing education and professional development assistance; and self-managed flexible work schedules and time-off policies. Commitment to Diversity and InclusionAnza provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Anza complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V.&nbsp; A Note to Third-Party RecruitersAnza's team coordinates all recruiting and hiring at our company. Anza does not accept unsolicited resumes from third-party recruiters, staffing firms, or related agencies. Resumes are only accepted from third-party recruiters, staffing firms, or related agencies if a signed agreement is in place AND if external recruiting assistance is authorized by the Anza team for a specific position. All unsolicited resumes will be considered the property of Anza. Anza is not responsible for any fees related to unsolicited resumes.&nbsp;

Client Services ManagerNew

About the Job

About the Company

Anza RE

Similar Jobs

Customer Success Manager (CT/MT)

Customer Success Manager (CT/MT)

Account Manager

Account Manager

Customer Success/Sr. Customer Success Manager

Customer Success/Sr. Customer Success Manager

Client Solutions Manager

Client Solutions Manager

Client Support Manager

Client Support Manager

Client Support Manager

Client Support Manager

Senior Client Success Manager

Senior Client Success Manager

Customer Success Manager (US)

Customer Success Manager (US)New

Senior Partnership Manager

Senior Partnership ManagerNew

Senior Partnership Manager

Senior Partnership ManagerNew