Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride? We are looking for a Service Coordinator who takes care of managing and planning of Field Service and Workshops activities according to customer needs and contracts as well as quality, health, safety and environmental and cost targets, and ensuring customer satisfaction in all activities.This is a permanent role located in Shanghai, China, reporting to FS Operations Manager. Position Description:<ul><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Submit offers timely, follow up coordinate whole project to complete.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Submit service report to customers timely after job completion and after-sales follow up to track vessel condition.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Travelling/visiting different locations, shipyard and customer, etc. to promote our services, create more job opportunities and get more orders.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Cost calculation and control.</li></ul> Key Accountabilities:<ul><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Develops technical sales proposals, ensuring alignment with customer requirements and business objectives.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Analyzes customer needs and technical requirements to create detailed quotations, project biddings and sales proposals and participates in cost and service negotiations with customers.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Provides technical and commercial expertise to bidding, proposal and quotation preparation. Prepares quotations to customers to meet their technical requirements and expectations, commercial conditions from sales, delivery times, and production capabilities.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Collaborates with sales, engineering, and product teams to ensure proposed solutions meet customer expectations and internal capabilities.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Provides technical expertise and support during the sales process, including responding to sales and customer queries and concerns about the technical aspects of the organization's products and services. Acts as a liaison between the sales team and customers, clarifying technical details and negotiating proposal elements as needed.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Manages the proposal documentation process, ensuring all technical, commercial, and legal aspects are addressed.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Liaise with product management to ensure that products and services are modified, configured, and installed according to customer needs. Follows systems specifications and formalized representations of solutions to configure systems that meet customer needs.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Continuously improves proposal processes by incorporating feedback and industry best practices. Mentors and supports less experienced proposal engineers, ensuring the continuous improvement of capabilities.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Coordinates field service activities, ensuring efficient and effective deployment of services and resources to meet customer needs and operational demands.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Coordinates and schedules field service operations, aligning team efforts with customer requirements and service standards.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Collaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Monitors field service activities to ensure compliance with safety protocols, service standards, and operational processes as well as customer policies, guidelines and regulations.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Coordinates and assists in the resolution of technical and operational issues, providing support and guidance to field service personnel.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Contributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback.</li></ul> Main requirements:<ul><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Strong safety-first mind-set.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Technical background related to Marine/Mechanical Engineering.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Good communication/negotiation/coordination skills and customer understanding.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Strong Cost awareness &amp; effectiveness.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Loyalty to the company, strong mental and stress tolerance, strong ability to delegate, follow directions and work under pressure.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;"><a></a>Good filing management, good reporting and analysing skills.</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Fluent in oral and writing both Mandarin &amp; English (CET4 or equivalent/above).</li><li style="font-family:arial , helvetica , sans-serif;font-size:10.0pt;">Bachelor’s degree or above.</li></ul> Questions during the application periodFor more information about the position, contact FS Operations Manager, Ren Hao, e-mail: <a href="mailto:hao.ren@wartsila.coman.Liu@wartsila.com">hao.ren@wartsila.com</a> Why you and us We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.  Contact &amp; next stepsDoes this sound like the job for you? If yes, we hope to hear from you before the application 25th October 2025 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Tina Zheng, Talent Acquisition Partner (tina.zheng@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to) Please apply by 25th October 2025 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.Last application date: 25/10/2025  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.

We enable sustainable societies through innovation in technology and services together with all our stakeholders &ndash; today and tomorrow. We emphasise innovation in sustainable technology and services to help our customers continuously improve environmental and economic performance. We work together with our strong ecosystem of partners every day, providing a wide portfolio of leading technologies and innovative solutions that offer our customers superior uptime, reliability and foreseeable lifecycle costs across their operations. Our global passionate team of 17,500 energy and maritime experts in 200 locations in more than 70 countries is committed to shaping decarbonisation transformation of our industries across the globe.

Service Coordinator

Wärtsilä is an innovative&nbsp;technology company known for&nbsp;being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.&nbsp;Our ultimate aim is&nbsp;to provide increased value to both&nbsp;our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.&nbsp; We want to transition the world towards a decarbonised&nbsp;and sustainable future.&nbsp;By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?&nbsp;We are looking for a Service Coordinator who takes care of managing and planning of Field Service and Workshops activities according to customer needs and contracts as well as quality, health, safety and environmental and cost targets, and ensuring customer satisfaction in all activities.This is a permanent role located in Shanghai, China, reporting to FS Operations Manager.&nbsp;Position Description:<ul><li>Submit offers timely, follow up coordinate whole project to complete.</li><li>Submit service report to customers timely after job completion and after-sales follow up to track vessel condition.</li><li>Travelling/visiting different locations, shipyard and customer, etc. to promote our services, create more job opportunities and get more orders.</li><li>Cost calculation and control.</li></ul>&nbsp;Key Accountabilities:<ul><li>Develops technical sales proposals, ensuring alignment with customer requirements and business objectives.</li><li>Analyzes customer needs and technical requirements to create detailed quotations, project biddings and sales proposals and participates in cost and service negotiations with customers.</li><li>Provides technical and commercial expertise to bidding, proposal and quotation preparation. Prepares quotations to customers to meet their technical requirements and expectations, commercial conditions from sales, delivery times, and production capabilities.</li><li>Collaborates with sales, engineering, and product teams to ensure proposed solutions meet customer expectations and internal capabilities.</li><li>Provides technical expertise and support during the sales process, including responding to sales and customer queries and concerns about the technical aspects of the organization's products and services. Acts as a liaison between the sales team and customers, clarifying technical details and negotiating proposal elements as needed.</li><li>Manages the proposal documentation process, ensuring all technical, commercial, and legal aspects are addressed.</li><li>Liaise with product management to ensure that products and services are modified, configured, and installed according to customer needs. Follows systems specifications and formalized representations of solutions to configure systems that meet customer needs.</li><li>Continuously improves proposal processes by incorporating feedback and industry best practices. Mentors and supports less experienced proposal engineers, ensuring the continuous improvement of capabilities.</li><li>Coordinates field service activities, ensuring efficient and effective deployment of services and resources to meet customer needs and operational demands.</li><li>Coordinates and schedules field service operations, aligning team efforts with customer requirements and service standards.</li><li>Collaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders.</li><li>Monitors field service activities to ensure compliance with safety protocols, service standards, and operational processes as well as customer policies, guidelines and regulations.</li><li>Coordinates and assists in the resolution of technical and operational issues, providing support and guidance to field service personnel.</li><li>Contributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.</li><li>Maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback.</li></ul>&nbsp;Main requirements:<ul><li>Strong safety-first mind-set.</li><li>Technical background related to Marine/Mechanical Engineering.</li><li>Good communication/negotiation/coordination skills and customer understanding.</li><li>Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.</li><li>Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.</li><li>Strong Cost awareness &amp; effectiveness.</li><li>Loyalty to the company, strong mental and stress tolerance, strong ability to delegate, follow directions and work under pressure.</li><li><a></a>Good filing management, good reporting and analysing skills.</li><li>Fluent in oral and writing both Mandarin &amp; English (CET4 or equivalent/above).</li><li>Bachelor’s degree or above.</li></ul>&nbsp;Questions during the application periodFor more information about the position, contact FS Operations Manager, Ren Hao, e-mail: <a href="mailto:hao.ren@wartsila.coman.Liu@wartsila.com">hao.ren@wartsila.com</a>&nbsp;Why you and us&nbsp;We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your&nbsp;talents and competencies within a&nbsp;very&nbsp;global&nbsp;working environment, in an ambitious and growth orientated organisation.&nbsp;&nbsp;Contact &amp; next stepsDoes this sound like the job for you? If yes, we hope to hear from you before the application 25th October 2025 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Tina Zheng, Talent Acquisition Partner (tina.zheng@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)&nbsp;Please apply by 25th October 2025 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.Last application date: 25/10/2025&nbsp;&nbsp;At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.&nbsp; Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.&nbsp;This is Wärtsilä&nbsp;Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.&nbsp;

Service Coordinator

About the Job

About the Company

Wartsila

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