The Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA's cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRA's solutions, maximize equipment performance and enhance customer satisfaction.Primary Job Functions<ul><li>Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.</li><li>Perform all mechanical, electrical, electronic and optical tuning and setup.</li><li>Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.</li><li>Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.</li><li>React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.</li><li>Address customer complaints and if necessary, escalate to appropriate stakeholders.</li><li>Maintain close relationships and work collaboratively with engineering, research &amp; development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork.</li><li>Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.</li><li>Assist with training and development of new Field Service Engineers, as requested.</li><li>Instruct and train customers on operation of machine, utilization and required maintenance of the systems.</li><li>Manage and control tools, test equipment, technical documentation and other assigned equipment.</li><li>Embrace related assignments and responsibilities as required to contribute to the overall success of the team.</li><li>Promote a “Safety First” culture throughout the company, our customers, and our industry.</li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

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Tomra

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