Here is why you are going to love this role<br>                                Utilize your love for customer interactions and your hands-on technical knowledge of electro-mechanical systems in this Customer Solutions and Applications Engineering position working with cutting-edge space mechanisms and solar arrays at Dcubed. We are seeking a technical expert who enjoys working directly with clients to provide a superb customer success experience with Dcubed’s innovative products and solutions. You will support the customer lifecycle for onboarding, customer adoption, ongoing support, optimization and expansion, retention, and overall customer satisfaction. Moreover, you will be the main point of contact for all technical inquiries related to best practices, ideal use cases, and other general inquiries. As a Customer Solutions and Applications Engineer, you will be responsible for customer retention and preventing churn across the customer base from a technical side.<br>If you are a technical expert with outstanding people skills who thrives on being on the front lines of a business, this is your chance to build a great career with an industry-leading NewSpace company.<br><br>At Dcubed, we’re redefining the future of space exploration. As a Customer Solutions Engineer, you’ll work with international customers, help deliver groundbreaking technologies and play a vital role in shaping our journey into space. This is your chance to grow with a dynamic, fast-paced company where passion, purpose, and performance meet.<br><br>You’ll:<ul><li>Answer inbound technical support requests and perform technical check-in and follow-up with existing customers</li><li>Own, update and maintain product documents</li><li>Create educational articles on best practices/lessons learned/how-to-use for customers and prospects</li><li>Plan and execute customer on-sites to support their technical product implementation/application</li><li>Lead the technical coordination of In-orbit demonstration (IOD) flight missions</li><li>Write and present technical papers and posters at international space conferences and workshops</li><li>Create customer application workshops and supporting webinars</li><li>Support the sales and BD team at conferences for customer meetings and booth staffing</li><li>Conduct competitive landscape analysis and gather technical business intelligence</li><li>Support the R&amp;D team with the development of new products aligned with market needs</li></ul>                            Here is what you bring to the table<br>                                <ul><li>Bachelor’s and/or master’s degree in mechanical/mechatronics/aerospace engineering, or a related technical field</li><li>Understanding of fundamental technical principles, mechanics and experience with CAD and environmental testing</li><li>Experience in the space sector a mechanical/mechanisms engineer with strong customer focus</li><li>Experience in GD&amp;T, machining processes and techniques as well as experience with high performance materials, surface treatments, and lubricants for space applications is a plus</li><li>Track record of driving customer success and aligning within complex customer environments at executive and department levels</li><li>Ability to understand customer requirements, develop and guide their thinking to identify measures of success, designing an application to meet them and ongoing plan to increase value over time</li><li>Solid organization and multi-tasking skills, exceptional communication abilities, and interpersonal skills</li><li>You are a problem solver, both on the technical and non-technical side and you aim to find solutions</li><li>Storytelling ability, in both technical and non-technical settings</li><li>You have a strong urgency to complete tasks and have a measurable impact on the business</li><li>You have experience with planning and executing customer visits, technical reviews, for executive level clients and key stakeholders; this includes preparing internally and orchestrating externally</li><li>You show a strong bias for action combined with a natural inclination to take the initiative and own the result</li><li>A relentless drive to succeed and improve on the status quo</li><li>Attention to detail and following up on analyses with clear assumptions, rationale and solid logic</li><li>You are most likely already working in this role and are looking for more growth and responsibility</li><li>Willingness to travel for business trips/conferences/customer visits (up to 40%)</li></ul><strong>Eigibility Requirements</strong><br><ul><li>Onsite/Hybrid Required: This position is based at our Berthoud, Colorado, USA facility</li><li>Due to federal regulations under the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), applicants must be U.S. persons. This includes U.S. citizens, lawful permanent residents (Green Card holders), and protected individuals as defined by 8 U.S.C. 1324b(a)(3)</li></ul>                            Interested?<br>                                If you are seeking an exciting new challenge in a growth-oriented role, apply today by providing your CV and if you like, your cover letter and examples of your work.<br><br><strong>Compensation and Benefits</strong><br>Salary range: $90,000 – $130,000 per year (based on experience and qualifications)<br>Generous performance-based incentive plan<br>Competitive health insurance (medical, vision, dental)<br>Flexible PTO and sick leave<br>Generous parental leave<br>Hybrid work flexibility when applicable<br>Opportunities to grow with a rapidly scaling aerospace company<br><br><strong>Equal Opportunity Employer</strong><br>Dcubed is an Equal Opportunity (EO) employer and recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or other protected status under applicable law.<br><br><strong>At-Will Disclaimer</strong><br>This job description does not constitute a contract of employment, and Dcubed reserves the right to modify duties or responsibilities at its discretion. Employment is at-will.                            

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<div id="ember55" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">DCUBED helps our partners get to and do big things in space with our space release actuators (space pin pullers and space release nuts), space deployables like our space selfie stick and solar arrays, as well as pioneering removing the fiction from science fiction as we pioneer in space manufacturing. DCUBED helps missions get to space faster, easier and less expensively by providing well built, German manufacturing as off the shelf products available in weeks (not months) at an affordable price from smallsats to constellations.</span></div>
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Customer Solutions and Applications Engineer (on-site/hybrid in CO)

About the Job

About the Company

DCUBED

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