Company: NY State Electric and Gas Corp, an Avangrid CompanyDepartment: Customer ServiceJob Title: Lead Analyst, Customer BillingLocation: Augusta, MEWork Model: OfficeThe salary range for this position is dependent upon experience, ranging from $78,091 to $97,614.00.Job SummaryLeads work that supports customer service, metering and billing including OpCos T&amp;D service, energy suppliers, special contracts and non-electric services. Accountable for accuracy and timeliness of billing as well as monthly reporting, the closing of revenue dollars to corporate records; ensuring the accounting accuracy of reports, bills and journal entries; account reconciliation and assumes responsibility for resolving any billing or reporting problems or issues as they arise. Coordinates the implementation of system changes and assists with the development of new business processes including major/critical projects. Strong desire to satisfy the customer. Reports for duty in storm situations.Key Responsibilities<ul><li>Works Closely with other departments to provide MV90 data for billing of large high-profile accounts (MHP, Interval Data, PV) and NYISO reporting.</li></ul><ul><li>Identify and pursue resolution of phone line issues and schedule manual data retrieval to ensure timely billing</li></ul><ul><li>Works closely with other Avangrid MV90 teams</li></ul><ul><li>Identifies performance issues and engage appropriate departments to see resolution</li><li>Identifies data gaps and editing accordingly to prepare for billing</li></ul><ul><li>On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support.</li><li>Supports major/critical project and the development of strategies and plans to achieve key corporate objectives.</li></ul>Required Qualifications<ul><li>Skills/Abilities:<ul><li>Leadership Skills</li><li>Strong communication skills.</li><li>Effective problem-solving and organizational skills.</li><li>Strong analytical ability.</li><li>Able to multi-task.</li><li>PC skills, including MS Office Suite.</li><li>Strong Knowledge of Electric and Gas Rate Structure</li></ul></li></ul><ul><li>Required Education:<ul><li>High School graduate</li><li>Associate or bachelor’s degree is preferred.</li></ul></li></ul><ul><li>Required Experience:<ul><li>3 years of related customer billing experience.</li></ul></li></ul>Preferred Qualifications<ul><li>Associate or bachelor’s degree is preferred.</li></ul>Competencies<ul><li>Growth &amp; Continuous Improvement</li></ul><ul><li>Initiative &amp; Change</li></ul><ul><li>Focused on Results</li></ul><ul><li>Customer Centric (internal and/or external)</li></ul><ul><li>Communication</li></ul><ul><li>Collaboration</li></ul><ul><li>Leadership (people managers/leaders)</li></ul>Company:NY STATE ELECTRIC &amp; GAS CORPMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.Job Posting End Date:October-3-2025

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future headquartered in Orange, CT, and has a footprint in 24 states with $40 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, and Renewables, the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 7,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company&rsquo;s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital in 2021 and 2022 as one of America&rsquo;s best corporate citizens and second in utilities for our commitment to the environment and the communities we serve. Avangrid has been named one of the World&rsquo;s Most Ethical Companies for four consecutive years by the Ethisphere Institute.

Lead Analyst - Customer Service

Company: NY State Electric and Gas Corp, an Avangrid CompanyDepartment: Customer ServiceJob Title: Lead Analyst, Customer BillingLocation: Augusta, MEWork Model: OfficeThe salary range for this position is dependent upon experience, ranging from $78,091 to $97,614.00.Job SummaryLeads work that supports customer service, metering and billing including OpCos T&amp;D service, energy suppliers, special contracts and non-electric services. Accountable for accuracy and timeliness of billing as well as monthly reporting, the closing of revenue dollars to corporate records; ensuring the accounting accuracy of reports, bills and journal entries; account reconciliation and assumes responsibility for resolving any billing or reporting problems or issues as they arise. Coordinates the implementation of system changes and assists with the development of new business processes including major/critical projects. Strong desire to satisfy the customer. Reports for duty in storm situations.Key Responsibilities<ul><li>Works Closely with other departments to provide MV90 data for billing of large high-profile accounts (MHP, Interval Data, PV) and NYISO reporting.</li></ul><ul><li>Identify and pursue resolution of phone line issues and schedule manual data retrieval to ensure timely billing</li></ul><ul><li>Works closely with other Avangrid MV90 teams</li></ul><ul><li>Identifies performance issues and engage appropriate departments to see resolution</li><li>Identifies data gaps and editing accordingly to prepare for billing</li></ul><ul><li>On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support.</li><li>Supports major/critical project and the development of strategies and plans to achieve key corporate objectives.</li></ul>Required Qualifications<ul><li>Skills/Abilities:<ul><li>Leadership Skills</li><li>Strong communication skills.</li><li>Effective problem-solving and organizational skills.</li><li>Strong analytical ability.</li><li>Able to multi-task.</li><li>PC skills, including MS Office Suite.</li><li>Strong Knowledge of Electric and Gas Rate Structure</li></ul></li></ul><ul><li>Required Education:<ul><li>High School graduate</li><li>Associate or bachelor’s degree is preferred.</li></ul></li></ul><ul><li>Required Experience:<ul><li>3 years of related customer billing experience.</li></ul></li></ul>Preferred Qualifications<ul><li>Associate or bachelor’s degree is preferred.</li></ul>Competencies<ul><li>Growth &amp; Continuous Improvement</li></ul><ul><li>Initiative &amp; Change</li></ul><ul><li>Focused on Results</li></ul><ul><li>Customer Centric (internal and/or external)</li></ul><ul><li>Communication</li></ul><ul><li>Collaboration</li></ul><ul><li>Leadership (people managers/leaders)</li></ul>Company:NY STATE ELECTRIC &amp; GAS CORPMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. &nbsp;This does not include those that will work for Avangrid Power.Job Posting End Date:October-3-2025

Lead Analyst - Customer Service

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