This role will be responsible for performing the end-to-end processes of billing which includes but not limited to Invoice Creation &amp; Credit Note Cancellation servicing at least one or more AECOM office/s across the globe. In addition, this role will be performing tasks of a subject matter expert (SME)/Process Lead. The role will be based out of the Global Business Service (GBS) Manila Center and will directly report to the Manila-based Billing Team Leader. Perform end-to-end billing tasks in compliance with approved billing policies &amp; procedures, accounting standards, SOX, internal controls and within the approved service level agreements (SLAs). These activities include but not limited to invoice creation &amp; cancellation (credit note). Tasks will be focused on handling complex types of transactions. Perform other required procedures such as updating client billing information &amp; instructions, obtaining &amp; reviewing backup documentations for billing purposes, updating of billing rates, and perform revenue recalculation steps in Oracle. Collaborate with internal/external stakeholders (e.g. Project Managers) to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Maintain a high level of professionalism when dealing with internal and external clients. Respond to inquiries in a polite and helpful manner. Participate in and/or Lead governance meetings with Operations Team and/or clients. Perform transition-related activities such as process training &amp; desktop procedures creation. Will conduct process-related coaching sessions on a regular basis. Act as a Subject Matter Expert (SME) in the billing process and will be main point of contact (POC) for any questions, clarifications, issues that need addressing in the process as assigned by the Team Leader or Billing Manager. Will act as the deputy in the absence of or as assigned by the Team Leader. May perform other duties (adhoc) as assigned by the Billing Team Leader or Billing Manager.  Provide guidance and technical expertise to junior members of the team in completing projects and  performing (sub-process) activities and lead or conduct minimal audit if peers’ work. Resolve identified issues and keep the Team Lead updated for open or ongoing concerns. Work with Team Lead to develop process improvement initiatives to streamline processes, improve  customer experience and increase productivity. Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated  issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns. Qualifications Minimum Requirements: Bachelor’s degree in Finance &amp; Accounting or any Business-related course. 5-7 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English.Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, e.i. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred. Attributes:Ability to effectively communicate and collaborate within a varied audience and internal and external  customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies &amp; issues. (Attention to Detail) Ability to identify and resolve moderate and complex issues by applying best practices and technical  expertise and may recommend solutions for unique scenarios. (Problem Solving) Able to work in fast-pace environment and adaptable to changes. (Adaptability)

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

O2C Process Lead, Billing

This role will be responsible for performing the end-to-end processes of billing which includes but not&nbsp;limited to Invoice Creation &amp; Credit Note Cancellation servicing at least one or more AECOM office/s across the globe. In addition, this role will be performing tasks of a subject matter expert (SME)/Process Lead. The role will be based out of the Global Business Service (GBS) Manila Center and will directly&nbsp;report to the Manila-based Billing Team Leader. Perform end-to-end billing tasks in compliance with approved billing policies &amp; procedures, accounting standards, SOX, internal controls and within the approved service level agreements (SLAs). These activities include but not limited to invoice creation &amp; cancellation (credit note). Tasks will be focused on handling complex types of transactions.&nbsp;Perform other required procedures such as updating client billing information &amp; instructions, obtaining &amp; reviewing backup documentations for billing purposes, updating of billing rates, and perform revenue&nbsp;recalculation steps in Oracle. Collaborate with internal/external stakeholders (e.g. Project Managers) to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Maintain a high level of professionalism when dealing with internal and external clients. Respond to inquiries in a polite and helpful manner. Participate in and/or Lead governance meetings with Operations Team and/or clients. Perform transition-related activities such as process training &amp; desktop procedures creation. Will conduct process-related coaching sessions on a regular basis. Act as a Subject Matter Expert (SME) in the billing process and will be main point of contact (POC) for any questions, clarifications, issues that need addressing in the process as assigned by the Team Leader or Billing Manager.&nbsp;Will act as the deputy in the absence of or as assigned by the Team Leader. May perform other duties (adhoc) as assigned by the Billing Team Leader or Billing Manager.&nbsp; Provide guidance and technical expertise to junior members of the team in completing projects and&nbsp; performing (sub-process) activities and lead or conduct minimal audit if peers’ work. Resolve identified issues and keep the Team Lead updated for open or ongoing concerns. Work with Team Lead to develop process improvement initiatives to streamline processes, improve&nbsp; customer experience and increase productivity. Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated&nbsp; issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.&nbsp;Qualifications Minimum Requirements: Bachelor’s degree in Finance &amp; Accounting or any Business-related course. 5-7 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English.Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, e.i. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred.&nbsp;Attributes:Ability to effectively communicate and collaborate within a varied audience and internal and external&nbsp; customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies &amp; issues. (Attention to Detail) Ability to identify and resolve moderate and complex issues by applying best practices and technical&nbsp; expertise and may recommend solutions for unique scenarios. (Problem Solving) Able to work in fast-pace environment and adaptable to changes. (Adaptability)

O2C Process Lead, BillingNew

About the Job

About the Company

AECOM

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