Responsibilities / TasksWe are seeking an experienced and motivated HR Administration Team Lead (f/m/d) to oversee and manage our WEMEA and NCE HR Administration operations team. In this role, you will be responsible for ensuring service excellence across the region, managing a team of 11 HR Administration Specialists, and driving continuous improvements in our processes and customer experience.The ideal candidate combines hands-on operational expertise with strong leadership skills, ensuring both day-to-day delivery and fostering a strong internal team culture.Your key responsabilities:Operational Excellence &amp; Leadership<ul><li>Oversee daily service operations for the regional HR Administration delivery team, ensuring timely and effective responses to service requests.</li><li>Act as a people manager: set clear goals and development plans, conduct performance reviews, and foster a culture of growth and accountability.</li><li>Provide coaching and technical guidance to team members, strengthening both their HR expertise and soft skills.</li><li>Ensure high service quality standards, monitor performance against KPIs/SLAs, and proactively address deviations.</li><li>Manage team workload and capacity effectively, ensuring resources are allocated optimally.</li><li>Serve as an escalation point for complex cases and collaborate closely with the Global Lead HR Service Delivery.</li><li>Partner with other regional HR Ops Team Leads to ensure consistency and a seamless customer experience.</li><li>Encourage knowledge sharing with Subject Matter Experts to strengthen Tier 2 support capabilities.</li></ul>Service Delivery &amp; Continuous Improvement<ul><li>Monitor service levels and drive operational excellence, ensuring compliance with defined standards, processes, and tools.</li><li>Identify trends and opportunities for continuous improvement to enhance efficiency and customer satisfaction.</li><li>Provide input and drive initiatives on improving the regional service delivery model.</li></ul>Projects &amp; Strategic Initiatives<ul><li>Actively support HR Operations projects and programs, by contributing with regional expertise as well as process expertise</li><li>Initiate and participate in cross-functional initiatives to ensure alignment and effectiveness across different HR and even non HR Functions.</li><li>Identify and lead internal improvement initiatives within the HR Admin department</li></ul>Your Profile / Qualifications<ul><li>Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).</li><li>5+ years of experience in HR Operations/Administration, with at least 2 years in a team leadership or supervisory role.</li><li>Proven track record in service delivery management and driving continuous improvement initiatives.</li><li>Strong people management skills, including coaching, performance management, and staff development.</li><li>Excellent knowledge of HR processes, compliance, and operational excellence principles.</li><li>Strong analytical and problem-solving skills, with experience working with KPIs and SLAs.</li><li>Ability to collaborate across regions and functions in a matrix organization.</li><li>Proficiency in HRIS systems, service management tools, and MS Office Suite.</li><li>Fluent in English</li></ul><div></div>What We Offer<ul><li>A leadership role with regional impact in a dynamic, international HR Operations environment.</li><li>Opportunity to shape service delivery and contribute to global HR transformation initiatives.</li><li>A collaborative culture that values innovation, teamwork, and continuous learning.</li><li>Competitive compensation and benefits package.</li></ul><div>For reasons of readability, no gender-specific differentiation is made in the job advertisement. However, the job advertisement is explicitly aimed at all persons, regardless of gender or lack thereof.</div>Did we spark your interest? Then please click apply above to access our guided application process.

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.</div>
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Team Lead HR Administration Europe (f/m/d)

Responsibilities / TasksWe are seeking an experienced and motivated HR Administration Team Lead (f/m/d) to oversee and manage our WEMEA and NCE HR Administration operations team. In this role, you will be responsible for ensuring service excellence across the region, managing a team of 11 HR Administration Specialists, and driving continuous improvements in our processes and customer experience.The ideal candidate combines hands-on operational expertise with strong leadership skills, ensuring both day-to-day delivery and fostering a strong internal team culture.Your key responsabilities:Operational Excellence &amp; Leadership<ul><li>Oversee daily service operations for the regional HR Administration delivery team, ensuring timely and effective responses to service requests.</li><li>Act as a people manager: set clear goals and development plans, conduct performance reviews, and foster a culture of growth and accountability.</li><li>Provide coaching and technical guidance to team members, strengthening both their HR expertise and soft skills.</li><li>Ensure high service quality standards, monitor performance against KPIs/SLAs, and proactively address deviations.</li><li>Manage team workload and capacity effectively, ensuring resources are allocated optimally.</li><li>Serve as an escalation point for complex cases and collaborate closely with the Global Lead HR Service Delivery.</li><li>Partner with other regional HR Ops Team Leads to ensure consistency and a seamless customer experience.</li><li>Encourage knowledge sharing with Subject Matter Experts to strengthen Tier 2 support capabilities.</li></ul>Service Delivery &amp; Continuous Improvement<ul><li>Monitor service levels and drive operational excellence, ensuring compliance with defined standards, processes, and tools.</li><li>Identify trends and opportunities for continuous improvement to enhance efficiency and customer satisfaction.</li><li>Provide input and drive initiatives on improving the regional service delivery model.</li></ul>Projects &amp; Strategic Initiatives<ul><li>Actively support HR Operations projects and programs, by contributing with regional expertise as well as process expertise</li><li>Initiate and participate in cross-functional initiatives to ensure alignment and effectiveness across different HR and even non HR Functions.</li><li>Identify and lead internal improvement initiatives within the HR Admin department</li></ul>Your Profile / Qualifications<ul><li>Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).</li><li>5+ years of experience in HR Operations/Administration, with at least 2 years in a team leadership or supervisory role.</li><li>Proven track record in service delivery management and driving continuous improvement initiatives.</li><li>Strong people management skills, including coaching, performance management, and staff development.</li><li>Excellent knowledge of HR processes, compliance, and operational excellence principles.</li><li>Strong analytical and problem-solving skills, with experience working with KPIs and SLAs.</li><li>Ability to collaborate across regions and functions in a matrix organization.</li><li>Proficiency in HRIS systems, service management tools, and MS Office Suite.</li><li>Fluent in English</li></ul><div></div>What We Offer<ul><li>A leadership role with regional impact in a dynamic, international HR Operations environment.</li><li>Opportunity to shape service delivery and contribute to global HR transformation initiatives.</li><li>A collaborative culture that values innovation, teamwork, and continuous learning.</li><li>Competitive compensation and benefits package.</li></ul><div>For reasons of readability, no gender-specific differentiation is made in the job advertisement. However, the job advertisement is explicitly aimed at all persons, regardless of gender or lack thereof.</div>Did we spark your interest? Then please click apply above to access our guided application process.

Team Lead HR Administration Europe (f/m/d)

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GEA

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