Location:Krakow, Lesser Poland, PolandJob ID: R0105864Date Posted:2025-09-16Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):IT, Telecom &amp; InternetJob Schedule: Full timeRemote:YesJob Description:To growing Analytics Platforms team, we are looking for experienced professional to join as Service ManagerIn this role will be part of Hitachi Energy business and reporting to the Global IT Domain Manager for Analytics Core Platforms. You will be responsible for leading and supervising a global team that designs and builds Analytics Data processing as well as operates, supports, maintains and governs them on the global Analytics Platform.Your responsibilities also include that platform provides required functionality and meets the cost expectations of business.The aim is to provide effective, responsive IT design, build services and implement IT solutions based on the demand generated by the business, and to enable Hitachi Energy business with leading edge solutions to create long-term competitive advantage, leveraging new/advanced technologiesIt is opportunity to manage global analytics services, extend experience in stakeholder management and work for industry leader.How you’ll make an impact:<ul><li>How you will make an impact</li><li>Process &amp; Standards Management: Partnering with IT and business design, build, implement and operate automation solutions. Execute and/or ensure execution of IT Strategy, Processes and Standards.</li><li>Compliance &amp; governance: Ensure service and analytics platform compliance with all relevant Hitachi Energy policies and regulations - IT security, ITGC, data protection, etc.Governance and Stakeholder management: drive delivery alignment with business and IT functions to ensure analytics needs and opportunities are identified, prioritized, validated and communicated to all respective partners. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Service Management: Financial management of the service. Lead a delivery team of internal employees and third-party service provider. Ensure service delivery adherence to defined SLAs and KPIs, and that SLAs and KPIs are fit for purpose. Providing input for budgeting. Managing assigned budget effectively and delivery of activities within agreed schedules and costs. Regularly updating actuals and forecast.</li><li>Solution delivery: Manage service provider delivery performance. Partnering and in alignment with IT and Functions teams and the Business, using internal team and 3rd Party IT Suppliers to design, build and implement appropriate Automation Solutions, leading to improved efficiency or operational functionality. Working with the relevant stakeholders to ensure the use of technology to execute recurring tasks or processes in a business where manual effort can be replaced. Ensuring Analytics Platform is fit for purpose, user friendly and run in a sustainable manner. Actively participate in building end-to-end business cases and consolidating them into a strategic Analytics solution roadmap.IT Delivery in further developing, implementing and executing the Analytics capability. Ensuring delivery model is reflecting changing company needs and is in-line with IT delivery framework and model.</li><li>Stakeholder cooperation’s: collaborating with various stakeholders to understand demand towards Analytics capabilities as well as promoting those capabilities within the organisation.</li><li>Operations: Drive operational alignment with Business and IT Functions to ensure various needs and opportunities are identified, prioritized, validated and communicated to all respective partners. Drive automation topic across the organization. Ensuring that the area of responsibility is properly organized, staffed, skilled and directed. Guiding, motivating and developing teams within HR policies, for the benefit of both Hitachi Energy IT and the employee.</li><li>Advisory and communication: Providing input for any incident, change or project that has, or might have, a major impact on the domain, and/or overall of IT. Informing relevant IT colleagues on any change or project activities which may have a major impact on the others' areas of responsibility.</li><li>Work attitude: Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background:<ul><li>Education &amp; experience: A Master’s or Bachelor’s degree or equivalent in computer science, engineering or business management. Full functional knowledge across own functional area and affinity with technology of Analytics. A track record of successful delivery of information technology automation solutions and services</li><li>Portfolio management: Experience in supporting the Business in prioritizing portfolio of projects and delivering agreed portfolio.</li><li>Vendor management: Experience in running Analytics services with hybrid (internal/third party) teams on global scale. Experience with different engagement models with third-party providers – managed services, T&amp;M, outcome-based.</li><li>Cross functional experience: Exposure to business processes in various functional areas, cross functional knowledge and solid experience in support processes and organization.</li><li>Product management: Experience with regards to technology use and introduction, agile / iterative product development life cycle.</li><li>Soft &amp; language skills: Leadership skills including the ability to influence effectively in a matrix environment. Proficiency in both spoken &amp; written English language is required.</li></ul>More about us:Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. The International Assignments team within the Global Mobility function manages the relocation, assignment, and immigration processes for our growing population of internationally mobile employees, ensuring compliance with all relevant laws and regulations.<a href="http://www.hitachienergy.com/">http://www.hitachienergy.com/</a>We offer:<ul><li>Contract of employment</li><li>Work model: hybrid or remote depends on location</li><li>Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process. </li><li>Growth possibility:  training budget &amp; training platform, changing role withing organization</li><li>Possibility to gain experience in international environment</li><li>Possibility to work for industry leader in green energy solution</li></ul>Recruitment process:<ul><li>Screening with recruiter</li><li>Meeting with manager/ team max 2</li><li>Offer</li></ul>Please apply in English.<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Service Manager for Analytics Platforms

Location:Krakow, Lesser Poland, PolandJob ID: R0105864Date Posted:2025-09-16Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):IT, Telecom &amp; InternetJob Schedule:&nbsp;Full timeRemote:YesJob Description:To growing Analytics Platforms team, we are looking for experienced professional to join as Service ManagerIn this role will be part of Hitachi Energy business and reporting to the Global IT Domain Manager for Analytics Core Platforms. You will be responsible for leading and supervising a global team that designs and builds Analytics Data processing as well as operates, supports, maintains and governs them on the global Analytics Platform.Your responsibilities also include that platform provides required functionality and meets the cost expectations&nbsp;of business.The aim is to provide effective, responsive IT design, build services and implement IT solutions based on the demand generated by the business, and to enable Hitachi Energy business with leading edge solutions to create long-term competitive advantage, leveraging new/advanced technologiesIt is opportunity to manage global analytics services, extend experience in stakeholder management and work for industry leader.How you’ll make an impact:<ul><li>How you will make an impact</li><li>Process &amp; Standards Management: Partnering with IT and business design, build, implement and operate automation solutions. Execute and/or ensure execution of IT Strategy, Processes and Standards.</li><li>Compliance &amp; governance: Ensure service and analytics platform compliance with all relevant Hitachi Energy policies and regulations - IT security, ITGC, data protection, etc.Governance and Stakeholder management: drive delivery alignment with business and IT functions to ensure analytics needs and opportunities are identified, prioritized, validated and communicated to all respective partners. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Service Management: Financial management of the service. Lead a delivery team of internal employees and third-party service provider. Ensure service delivery adherence to defined SLAs and KPIs, and that SLAs and KPIs are fit for purpose. Providing input for budgeting. Managing assigned budget effectively and delivery of activities within agreed schedules and costs. Regularly updating actuals and forecast.</li><li>Solution delivery: Manage service provider delivery performance. Partnering and in alignment with IT and Functions teams and the Business, using internal team and 3rd Party IT Suppliers to design, build and implement appropriate Automation Solutions, leading to improved efficiency or operational functionality. Working with the relevant stakeholders to ensure the use of technology to execute recurring tasks or processes in a business where manual effort can be replaced. Ensuring Analytics Platform is fit for purpose, user friendly and run in a sustainable manner. Actively participate in building end-to-end business cases and consolidating them into a strategic Analytics solution roadmap.IT Delivery in further developing, implementing and executing the Analytics capability. Ensuring delivery model is reflecting changing company needs and is in-line with IT delivery framework and model.</li><li>Stakeholder cooperation’s: collaborating with various stakeholders to understand demand towards Analytics capabilities as well as promoting those capabilities within the organisation.</li><li>Operations: Drive operational alignment with Business and IT Functions to ensure various needs and opportunities are identified, prioritized, validated and communicated to all respective partners. Drive automation topic across the organization. Ensuring that the area of responsibility is properly organized, staffed, skilled and directed. Guiding, motivating and developing teams within HR policies, for the benefit of both Hitachi Energy IT and the employee.</li><li>Advisory and communication: Providing input for any incident, change or project that has, or might have, a major impact on the domain, and/or overall of IT. Informing relevant IT colleagues on any change or project activities which may have a major impact on the others' areas of responsibility.</li><li>Work attitude: Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background:<ul><li>Education &amp; experience: A Master’s or Bachelor’s degree or equivalent in computer science, engineering or business management. Full functional knowledge across own functional area and affinity with technology of Analytics. A track record of successful delivery of information technology automation solutions and services</li><li>Portfolio management: Experience in supporting the Business in prioritizing portfolio of projects and delivering agreed portfolio.</li><li>Vendor management: Experience in running Analytics services with hybrid (internal/third party) teams on global scale. Experience with different engagement models with third-party providers – managed services, T&amp;M, outcome-based.</li><li>Cross functional experience: Exposure to business processes in various functional areas, cross functional knowledge and solid experience in support processes and organization.</li><li>Product management: Experience with regards to technology use and introduction, agile / iterative product development life cycle.</li><li>Soft &amp; language skills: Leadership skills including the ability to influence effectively in a matrix environment. Proficiency in both spoken &amp; written English language is required.</li></ul>More about us:Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.&nbsp;The International Assignments team within the Global Mobility function manages the relocation, assignment, and immigration processes for our growing population of internationally mobile employees, ensuring compliance with all relevant laws and regulations.<a href="http://www.hitachienergy.com/">http://www.hitachienergy.com/</a>We offer:<ul><li>Contract of employment</li><li>Work model: hybrid or remote depends on location</li><li>Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.&nbsp;We can provide more information during the recruitment process.&nbsp;</li><li>Growth possibility:&nbsp; training budget &amp; training platform, changing role withing organization</li><li>Possibility to gain experience in international environment</li><li>Possibility to work for industry leader in green energy solution</li></ul>Recruitment process:<ul><li>Screening with recruiter</li><li>Meeting with manager/ team max 2</li><li>Offer</li></ul>Please apply in English.<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Service Manager for Analytics Platforms

About the Job

About the Company

HITACHI ENERGY

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