<p><br>IPEX is seeking a dynamic Customer Service professional to join their team.  This individual will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.</p><p></p><p>This is a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:</p><p></p><h1><b><span>Principal Responsibilities</span></b></h1><ul><li>Respond to inquiries regarding price, delivery, technical support, or status of customer</li><li>Resolve delays, service problems and disputes</li><li>Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution</li><li>Verify customer pricing, terms, delivery requirements etc.</li><li>Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations</li><li>Collaborate closely with other departments from the service team to ensure proper service from all directions</li><li>Provide technical support by referring to various IPEX publications</li><li>Respond to all customer inquiries in a timely manner</li></ul><h1></h1><h1><b><span>Key Performance Features</span></b></h1><ul><li>High drive for building strong customer relationships based on customer satisfaction </li><li>Overall management of sales orders and customer inquiries</li><li>Understanding of pricing relationships, and/or ability to organize price information</li><li>A firm grasp of the IPEX computer system</li><li>Relationship with internal colleagues and ability to resolve problems and disputes by collaborating with the appropriate team members</li><li>Positive demeanor and team focused outlook</li><li>High degree of organization and accuracy</li><li>Telephone manner and skills</li></ul><h1></h1><h1><b><span>Qualifications &amp; experience</span></b></h1><ul><li>A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization</li><li>Minimum 1-3 years of experience as a customer service representative</li><li>Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email</li><li>Experience is SAP is an asset</li><li>Demonstrated ability to effectively resolve customer issues and complaints patiently</li><li>Strong written and verbal communication skills</li><li>Good team player including the demonstrated ability to contribute to and foster a positive team environment</li><li>Industry experience is an asset</li></ul><p></p><p>IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.</p><p>Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at <a href="mailto:HR@ipexna.com">HR@ipexna.com</a></p><p></p><p>#LI-MD2</p><p>#IPEXUS</p><p></p>

<p>Water &ndash; our most precious natural resource &ndash; is essential to how we live and thrive. At Aliaxis, we&rsquo;re dedicated to preserving every drop to contribute to a better world.<br /><br />Some 75% of our products are designed to distribute, treat or store water, and we&rsquo;re also actively pursuing the transition to clean energy.<br /><br />Our company provides communities around the world with sustainable innovative solutions for water and energy, leading the industry in a way that anticipates the rapidly evolving needs of its customers and of society.</p>

Customer Service Representative

<p><br>IPEX is seeking a dynamic Customer Service professional to join their team.&nbsp; This individual will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.</p><p></p><p>This is a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:</p><p></p><h1><b><span>Principal Responsibilities</span></b></h1><ul><li>Respond to inquiries regarding price, delivery, technical support, or status of customer</li><li>Resolve delays, service problems and disputes</li><li>Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution</li><li>Verify customer pricing, terms, delivery requirements etc.</li><li>Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations</li><li>Collaborate closely with other departments from the service team to ensure proper service from all directions</li><li>Provide technical support by referring to various IPEX publications</li><li>Respond to all customer inquiries in a timely manner</li></ul><h1></h1><h1><b><span>Key Performance Features</span></b></h1><ul><li>High drive for building strong customer relationships based on customer satisfaction&nbsp;</li><li>Overall management of sales orders and customer inquiries</li><li>Understanding of pricing relationships, and/or ability to organize price information</li><li>A firm grasp of the IPEX computer system</li><li>Relationship with internal colleagues and ability to resolve problems and disputes by collaborating with the appropriate team members</li><li>Positive demeanor and team focused outlook</li><li>High degree of organization and accuracy</li><li>Telephone manner and skills</li></ul><h1></h1><h1><b><span>Qualifications &amp; experience</span></b></h1><ul><li>A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization</li><li>Minimum 1-3 years of experience as a customer service representative</li><li>Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email</li><li>Experience is SAP is an asset</li><li>Demonstrated ability to effectively resolve customer issues and complaints patiently</li><li>Strong written and verbal communication skills</li><li>Good team player including the demonstrated ability to contribute to and foster a positive team environment</li><li>Industry experience is an asset</li></ul><p></p><p>IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.</p><p>Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at <a href="mailto:HR@ipexna.com">HR@ipexna.com</a></p><p></p><p>#LI-MD2</p><p>#IPEXUS</p><p></p>

Customer Service Representative

About the Job

About the Company

Aliaxis

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