We are looking for a proactive and detail-oriented Platform Support Officer. The role focuses on ensuring the smooth operation, monitoring, and support of our technology platforms. You will serve as the first point of contact for platform-related issues, supporting internal teams, external partners, and customers to ensure optimal platform performance and user experience.What You’ll Do:<ul> <li>Monitor platform performance and system health on a daily basis.</li> <li>Provide first and second-level support for platform-related issues.</li> <li>Respond to user inquiries, troubleshoot errors, and escalate complex issues to the technical team.</li> <li>Document, track, and resolve incidents using ticketing systems.</li> <li>Collaborate with engineering, product, and IT teams to resolve recurring issues.</li> <li>Assist in testing platform updates, enhancements, and bug fixes before deployment.</li> <li>Prepare and maintain knowledge base articles and user guides.</li> <li>Support onboarding of new users onto the platform.</li> <li>Ensure compliance with platform policies, SLAs, and security standards. </li> </ul>RequirementsWhat You’ll Need: <ul> <li>Bachelor’s degree or HND in Computer Science, Information Technology, or related field.</li> <li>Basic understanding of web-based applications, APIs, and databases.</li> <li>Strong problem-solving and analytical skills.</li> <li>Good communication and interpersonal skills for interacting with both technical and </li> </ul>non-technical users.<ul> <li>Familiarity with ticketing tools (e.g., Jira) is a plus.</li> <li>Ability to multitask and prioritize in a fast-paced environment. </li> </ul>Benefits<ul> <li>Competitive pay &amp; benefits </li> <li>Premium Health insurance cover</li> <li>Consistent Learning and Development</li> </ul>

MAX is building Africa's largest mobility-tech platform and providing commercial drivers with vehicle subscriptions for high-performance and low-emission vehicles, en route to empowering 100 million Africans by giving them tools to create wealth.

Platform Support Intern

We are looking for a proactive and detail-oriented Platform Support Officer. The role focuses on ensuring the smooth operation, monitoring, and support of our technology platforms. You will serve as the first point of contact for platform-related issues, supporting internal teams, external partners, and customers to ensure optimal platform performance and user experience.What You’ll Do:<ul> <li>Monitor platform performance and system health on a daily basis.</li> <li>Provide first and second-level support for platform-related issues.</li> <li>Respond to user inquiries, troubleshoot errors, and escalate complex issues to the technical team.</li> <li>Document, track, and resolve incidents using ticketing systems.</li> <li>Collaborate with engineering, product, and IT teams to resolve recurring issues.</li> <li>Assist in testing platform updates, enhancements, and bug fixes before deployment.</li> <li>Prepare and maintain knowledge base articles and user guides.</li> <li>Support onboarding of new users onto the platform.</li> <li>Ensure compliance with platform policies, SLAs, and security standards. </li> </ul>RequirementsWhat You’ll Need:&nbsp;<ul> <li>Bachelor’s degree or HND in Computer Science, Information Technology, or related field.</li> <li>Basic understanding of web-based applications, APIs, and databases.</li> <li>Strong problem-solving and analytical skills.</li> <li>Good communication and interpersonal skills for interacting with both technical and&nbsp;</li> </ul>non-technical users.<ul> <li>Familiarity with ticketing tools (e.g., Jira) is a plus.</li> <li>Ability to multitask and prioritize in a fast-paced environment. </li> </ul>Benefits<ul> <li>Competitive pay &amp; benefits </li> <li>Premium Health insurance cover</li> <li>Consistent Learning and Development</li> </ul>

Platform Support Intern

About the Job

About the Company

MAX

Similar Jobs

NUO Support Intern

NUO Support Intern

IT Specialist

IT Specialist

IT Service Desk Co-op

IT Service Desk Co-op

IT Helpdesk Intern

IT Helpdesk Intern

Product Management Intern (f/m/d)

Product Management Intern (f/m/d)

Software Engineer Intern - Summer 2026

Software Engineer Intern - Summer 2026

Junior IT Support Specialist

Junior IT Support SpecialistNew

Executive IT Support Analyst

Executive IT Support AnalystNew

IT Service Desk Engineer

IT Service Desk EngineerNew

Application Support Specialist

Application Support SpecialistNew