We are looking for a proactive and detail-oriented Platform Support Officer. The role focuses on ensuring the smooth operation, monitoring, and support of our technology platforms. You will serve as the first point of contact for platform-related issues, supporting internal teams, external partners, and customers to ensure optimal platform performance and user experience.What You’ll Do:<ul> <li>Monitor platform performance and system health on a daily basis.</li> <li>Provide first and second-level support for platform-related issues.</li> <li>Respond to user inquiries, troubleshoot errors, and escalate complex issues to the technical team.</li> <li>Document, track, and resolve incidents using ticketing systems.</li> <li>Collaborate with engineering, product, and IT teams to resolve recurring issues.</li> <li>Assist in testing platform updates, enhancements, and bug fixes before deployment.</li> <li>Prepare and maintain knowledge base articles and user guides.</li> <li>Support onboarding of new users onto the platform.</li> <li>Ensure compliance with platform policies, SLAs, and security standards. </li> </ul>RequirementsWhat You’ll Need: <ul> <li>Bachelor’s degree or HND in Computer Science, Information Technology, or related field.</li> <li>Basic understanding of web-based applications, APIs, and databases.</li> <li>Strong problem-solving and analytical skills.</li> <li>Good communication and interpersonal skills for interacting with both technical and </li> </ul>non-technical users.<ul> <li>Familiarity with ticketing tools (e.g., Jira) is a plus.</li> <li>Ability to multitask and prioritize in a fast-paced environment. </li> </ul>Benefits<ul> <li>Competitive pay &amp; benefits </li> <li>Premium Health insurance cover</li> <li>Consistent Learning and Development</li> </ul>

MAX is building Africa's largest mobility-tech platform and providing commercial drivers with vehicle subscriptions for high-performance and low-emission vehicles, en route to empowering 100 million Africans by giving them tools to create wealth.

Platform Support Intern

We are looking for a proactive and detail-oriented Platform Support Officer. The role focuses on ensuring the smooth operation, monitoring, and support of our technology platforms. You will serve as the first point of contact for platform-related issues, supporting internal teams, external partners, and customers to ensure optimal platform performance and user experience.What You’ll Do:<ul> <li>Monitor platform performance and system health on a daily basis.</li> <li>Provide first and second-level support for platform-related issues.</li> <li>Respond to user inquiries, troubleshoot errors, and escalate complex issues to the technical team.</li> <li>Document, track, and resolve incidents using ticketing systems.</li> <li>Collaborate with engineering, product, and IT teams to resolve recurring issues.</li> <li>Assist in testing platform updates, enhancements, and bug fixes before deployment.</li> <li>Prepare and maintain knowledge base articles and user guides.</li> <li>Support onboarding of new users onto the platform.</li> <li>Ensure compliance with platform policies, SLAs, and security standards. </li> </ul>RequirementsWhat You’ll Need:&nbsp;<ul> <li>Bachelor’s degree or HND in Computer Science, Information Technology, or related field.</li> <li>Basic understanding of web-based applications, APIs, and databases.</li> <li>Strong problem-solving and analytical skills.</li> <li>Good communication and interpersonal skills for interacting with both technical and&nbsp;</li> </ul>non-technical users.<ul> <li>Familiarity with ticketing tools (e.g., Jira) is a plus.</li> <li>Ability to multitask and prioritize in a fast-paced environment. </li> </ul>Benefits<ul> <li>Competitive pay &amp; benefits </li> <li>Premium Health insurance cover</li> <li>Consistent Learning and Development</li> </ul>

Platform Support InternNew

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MAX

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