At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.Senior Coordinator - Meter ServicesThis position will be hired at level dependent on applicant experience with opportunity for promotion if hired at entry or mid level based on knowledge, skills and abilities. Job Function Customer Service Coordination Processes all types of service orders and serves as a liaison between specific customer segments and the transmission and distribution operation. Key Job Information Senior Coordinator 6420 Grade 5 Career Level: B4Lead Business Support Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience Typically acts as a lead, coordinating the work of others but not a supervisor Works autonomously within established procedures and practices Key ResponsibilitiesLeadership and Specialization Typically has deep level of expertise in one area or specializes in multiple areas. Provides information or instruction to other employees. Responds to questions or escalated situations from other employees.Data Review Reviews data, identifies issues, investigates root causes, and dispatches work orders to correct issues, often for more than one specialty area. Follows through to ensure completion.Outage Responses Responds to outages and power quality requests. Assists with outage preparedness and may maintain outage information and contacts.Work Orders Coordinates, enters, monitors and closes work orders related to area(s) of specialization. Works with other departments to ensure work orders are processed. Serves as a subject matter expert in area(s) of expertise.Process Documentation Follows processes and procedures and ensures accurate data entry. Develops and maintains process documentation and job aids.Customer Service Responds to customer calls and researches and resolves customer issues related to outages, connections or work orders. Works with other departments to resolve complex or escalated issues. Education/Experience/Certifications Education Requires high school diploma or equivalentExperience Preferred: eight or more years in Customer Service in a utility setting or equivalent with at least one year of formal or informal leadership experience. Competencies (Knowledge, Skills, Abilities)Functional Competencies Working knowledge of PGE service territoryWorking knowledge of the fundamentals of electricity and the electrical system Intermediate knowledge of customer and work order systems used in department Working knowledge of customer service transactions and proceduresWorking knowledge of regulations and tariffs related to electricity deliveryWorking skills in organization and prioritization General CompetenciesIntermediate skills in written and oral communicationWorking skills in decision makingWorking skills in conflict managementIntermediate skills in customer focusWorking skills in enterprise/business awareness Intermediate interpersonal skillsWorking skills in business process interrelationshipsBasic skills in developing others Physical and Cognitive DemandsCognitive LevelIntermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.Ability to adhere to set response times, deadlines and time-sensitive tasksAbility to follow accuracy standardsAbility to follow through on decision-making tasksAbility to interact effectively and collaboratively within a team environmentAbility to communicate and problem solve when under stressAbility to respond and adapt to frequent changeAbility to accept and demonstrate self-awareness when provided constructive feedbackAbility to discern feedback and acknowledge ownership of areas of improvementAbility to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memoryAbility to process new information to be applied consistently to work tasks Schedule/AttendanceAbility to adhere to pre-established schedule, including start/stop time and break/lunch schedule Ability to work long hours Ability to work a variable scheduleAbility to report to work and perform work during periods of severe inclement weatherAbility to consistently meet attendance standards for regular, reliable, predictable, full-time attendanceAbility to work shift schedulePhysical Capabilities<ul><li>Computer use (use computer regularly for entire work shift)</li></ul>Environment - Indoor/Outdoor (check all that apply):<ul><li>Office</li></ul> Compensation Range:$26.46 - $49.64Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click <a href="https://portlandgeneral.com/hrcs5511">here</a>.Join us today and power your potential!Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting <a href="mailto:talentacquisition@pgn.com">talentacquisition@pgn.com</a> or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. To be considered for this position, please complete the following employment application by the posting close date.  Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.September 26, 2025

For generations, we&rsquo;ve been powering lives and we are committed to representing social, economic, and environmental progress. Energy is essential to everyday life and when disaster strikes, we&rsquo;re proud to spring into action to support our community. Whether it&rsquo;s powering our customers&rsquo; lives, fighting climate change, or responding in times of crisis, the stakes are high, but the work is incredibly rewarding. We&rsquo;re up for the challenge &ndash; are you? Not only are we dedicated to adapting to change, but we also create the positive progress we want to see in our communities. Our world and our industry are faced with new and exciting challenges driven by evolving technology, changing customer expectations and a shared desire for a cleaner energy future. Every day, we take new steps that get us closer to the energy transformation we want to see in Oregon. Why does this mission matter so much to the people who work at PGE? Because we live here, too.

Senior Coordinator - Meter Services

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.Senior Coordinator - Meter ServicesThis position will be hired at level dependent on applicant experience with opportunity for promotion if hired at entry or mid level based on knowledge, skills and abilities. Job Function&nbsp;Customer Service Coordination Processes all types of service orders and serves as a liaison between specific customer segments and the transmission and distribution operation. Key Job Information Senior Coordinator 6420 Grade 5 Career Level: B4Lead Business Support Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience Typically acts as a lead, coordinating the work of others but not a supervisor Works autonomously within established procedures and practices Key ResponsibilitiesLeadership and Specialization Typically has deep level of expertise in one area or specializes in multiple areas. Provides information or instruction to other employees. Responds to questions or escalated situations from other employees.Data Review Reviews data, identifies issues, investigates root causes, and dispatches work orders to correct issues, often for more than one specialty area. Follows through to ensure completion.Outage Responses Responds to outages and power quality requests. Assists with outage preparedness and may maintain outage information and contacts.Work Orders Coordinates, enters, monitors and closes work orders related to area(s) of specialization. Works with other departments to ensure work orders are processed. Serves as a subject matter expert in area(s) of expertise.Process Documentation Follows processes and procedures and ensures accurate data entry. Develops and maintains process documentation and job aids.Customer Service Responds to customer calls and researches and resolves customer issues related to outages, connections or work orders. Works with other departments to resolve complex or escalated issues. Education/Experience/Certifications&nbsp;Education Requires high school diploma or equivalentExperience Preferred: eight or more years in Customer Service in a utility setting or equivalent with at least one year of formal or informal leadership experience. Competencies (Knowledge, Skills, Abilities)Functional Competencies&nbsp;Working knowledge of PGE service territoryWorking knowledge of the fundamentals of electricity and the electrical system&nbsp;Intermediate knowledge of customer and work order systems used in department&nbsp;Working knowledge of customer service transactions and proceduresWorking knowledge of regulations and tariffs related to electricity deliveryWorking skills in organization and prioritization&nbsp;General CompetenciesIntermediate skills in written and oral communicationWorking skills in decision makingWorking skills in conflict managementIntermediate skills in customer focusWorking skills in enterprise/business awareness&nbsp;Intermediate interpersonal skillsWorking skills in business process interrelationshipsBasic skills in developing others Physical and Cognitive DemandsCognitive LevelIntermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.Ability to adhere to set response times, deadlines and time-sensitive tasksAbility to follow accuracy standardsAbility to follow through on decision-making tasksAbility to interact effectively and collaboratively within a team environmentAbility to communicate and problem solve when under stressAbility to respond and adapt to frequent changeAbility to accept and demonstrate self-awareness when provided constructive feedbackAbility to discern feedback and acknowledge ownership of areas of improvementAbility to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks&nbsp;Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memoryAbility to process new information to be applied consistently to work tasks Schedule/AttendanceAbility to adhere to pre-established schedule, including start/stop time and break/lunch schedule&nbsp;Ability to work long hours&nbsp;Ability to work a variable scheduleAbility to report to work and perform work during periods of severe inclement weatherAbility to consistently meet attendance standards for regular, reliable, predictable, full-time attendanceAbility to work shift schedulePhysical Capabilities<ul><li>Computer use (use computer regularly for entire work shift)</li></ul>Environment&nbsp;- Indoor/Outdoor (check all that apply):<ul><li>Office</li></ul> Compensation Range:$26.46 - $49.64Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click <a href="https://portlandgeneral.com/hrcs5511">here</a>.Join us today and power your potential!Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting <a href="mailto:talentacquisition@pgn.com">talentacquisition@pgn.com</a>&nbsp;or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.&nbsp;To be considered for this position, please complete the following employment application by the posting close date. &nbsp;Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.September 26, 2025

Senior Coordinator - Meter ServicesNew

About the Job

About the Company

Portland General Electric

Similar Jobs

Customer Service Order Manager

Customer Service Order Manager

Customer Service Consultant

Customer Service Consultant

Call Center Customer Service Manager

Call Center Customer Service Manager

Service Center Specialist

Service Center Specialist

Senior Manager - Regional Operations

Senior Manager - Regional Operations

Service Center Specialist

Service Center Specialist

Customer Service Representative

Customer Service Representative

Lead Analyst - Customer Service

Lead Analyst - Customer Service

Director, Customer Excellence

Director, Customer Excellence

Customer Service Representative

Customer Service Representative