<h2>About Haven Energy</h2>Haven Energy is accelerating the adoption of clean, resilient home energy systems by helping homeowners install solar and battery storage. We partner with utilities, non-profits, and government programs to expand access to distributed energy for low- and moderate-income households. As a growing climate tech startup, we’re building a team of passionate, pragmatic problem-solvers who are committed to making clean energy simple, equitable, and reliable for everyone.About the Role:We’re looking for a highly skilled and customer-obsessed Tier 1 Customer Experience Specialist to support the resolution of technical support issues and escalations. This role is central to ensuring that Haven customers have a best-in-class experience, especially when their systems need service or support.You’ll be the first escalation point for customer inquiries, own troubleshooting, and post-install field coordination. You’ll collaborate cross-functionally with sales, operations, and installation partners to deliver timely, empathetic, and technically sound solutions.What You Will Do:<ul><li>Case Resolution - Take ownership of escalated customer issues, especially those involving diagnostics and equipment failures. Ensuring a prompt, clear, and effective resolution.</li><li>Frontline Support for Operations - Provide frontline support through email and phone to proactively ensure Homeowners are surprised and delighted with their Haven experience.</li><li>Support O&amp;M Troubleshooting - Coordinate directly with customers and installation partners to resolve service tickets. Troubleshoot system performance, app connectivity, communication errors, and hardware faults.</li><li>Bridge Field and Customer Experience - Work closely with Project Managers, Field Quality, and Technical Operations to keep customers informed and supported during technical or post-installation issues.</li><li>Process Improvements - Identify recurring issues or gaps in customer communication. Work with CX leadership to improve internal tools, workflows, and documentation.</li><li>Document and Share Knowledge - Maintain clear case documentation and contribute to FAQs and knowledge base content to empower the Ops team and future CX representatives.</li></ul>What You Will Bring:<ul><li>1–2+ years of experience in residential solar and battery storage, with technical knowledge of systems like Tesla Powerwall and FranklinWH aPower</li><li>1-2+ years of experience in a startup environment</li><li>Demonstrated ability to manage sensitive customer escalations</li><li>Troubleshooting skills across hardware, software, and connectivity layers of distributed energy systems</li><li>Exceptional written and verbal communication skills, with an empathetic and solutions-oriented mindset</li><li>Ability to manage multiple priorities in a fast-paced, cross-functional environment</li></ul>Bonus Points For:<ul><li>Experience with support platforms such as HubSpot, Front, and Scoop</li><li>Knowledge of permitting, interconnection, and utility-facing processes</li><li>Familiarity with VPP, DER aggregation, and demand response technologies</li><li>NABCEP certification or equivalent technical training</li></ul>Why Join Haven Energy<ul><li>Help homeowners take control of their energy and be part of the transition to a resilient, distributed grid</li><li>Join a fast-growing, mission-driven company with strong values and real impact</li><li>Work in a high-trust, high-ownership environment with opportunities to grow</li><li>Competitive salary, equity, and full benefits package</li></ul>Ready to support the future of clean energy? Apply now and help us build the customer experience that powers a smarter grid.

At Haven Energy, we’re on a mission to accelerate the adoption of clean energy technologies by helping homeowners install solar and battery systems. We specialize in deploying solar and battery systems to build VPPs through strategic partnerships with utilities, non-profits, and government agencies, with a particular focus on low and moderate income households. As a growing startup, we’re looking for dynamic, driven professionals who want to make a real impact in the clean energy space.

Tier 1 CX Specialist

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Haven Energy