AECOM is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE OPPORTUNITY.This is full-time position. The applicant can establish a career in operations and customer service, specific to a fast paced, technology driven work environment.The TMC Operator assists INDOT operations. The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorist, crashes, etc., to INDOT’s Hoosier Helper Freeway Service Patrol. Work within a Traffic Management Center also includes, but not limited to,<ul><li>Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.</li><li>Operators are responsible for the quality, accuracy and timeliness of all information disseminated.</li><li>Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed,  provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays and estimated clearance times.</li><li>Operators assist the general public by correctly inputting data into INDOT’s Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications.  </li><li>Review all events, signs, and traveler information for accuracy.  </li><li>Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.</li><li>They monitor road sensor data and confirm the data using CCTV video.</li><li>Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies.</li><li>Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN

AECOM&nbsp;is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE OPPORTUNITY.This is full-time position. The applicant can establish a career in operations and customer service, specific to a fast paced, technology driven work environment.The TMC Operator assists INDOT operations. The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorist, crashes, etc., to INDOT’s Hoosier Helper Freeway Service Patrol. Work within a Traffic Management Center also includes, but not limited to,<ul><li>Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.</li><li>Operators are responsible for the quality, accuracy and timeliness of all information disseminated.</li><li>Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed, &nbsp;provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays and estimated clearance times.</li><li>Operators assist the general public by correctly inputting data into INDOT’s Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications. &nbsp;</li><li>Review all events, signs, and traveler information for accuracy. &nbsp;</li><li>Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.</li><li>They monitor road sensor data and confirm the data using CCTV video.</li><li>Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies.</li><li>Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.</li></ul>

ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN

About the Job

About the Company

AECOM

Similar Jobs

Operations Coordinator

Operations Coordinator

Customer Operations Specialist - Arlington

Customer Operations Specialist - Arlington

Intelligent Transportation Systems / Transportation Technology Manager

Intelligent Transportation Systems / Transportation Technology Manager

Sr. Traffic Engineer (Hybrid)

Sr. Traffic Engineer (Hybrid)

Area Traffic Incident Management Coordinator

Area Traffic Incident Management Coordinator

Transportation Project Manager - Wisconsin

Transportation Project Manager - Wisconsin

Transportation Project Manager - Wisconsin

Transportation Project Manager - Wisconsin

Onsite Transportation Monitoring Operator/Call Center

Onsite Transportation Monitoring Operator/Call Center

Traffic Management Specialist

Traffic Management Specialist

Mid Shift Traffic Coordinator

Mid Shift Traffic Coordinator