Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As Via's first local HR Operations Manager supporting our field operations team, you’ll have the exciting opportunity to shape this role from the ground up and make it your own. This position is focused on supporting our frontline/hourly employees - primarily our drivers - by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture.This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives.Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission.**NOTE: this is a 5-day a week in-person role, primarily based in our Mobile, AL location**What You'll Do:<ul><li>Employee Lifecycle Support: Manage onboarding and offboarding processes, including pre-employment requirements, orientation, exit interviews, and compliance documentation.</li><li>Employee Relations &amp; Support: Serve as a trusted resource for employees, addressing inquiries, conducting investigations, and fostering a positive workplace culture.</li><li>HR Compliance &amp; Policies: Ensure company policies are communicated, implemented, and consistently applied. Oversee workers’ compensation, unemployment claims, and compliance with labor laws.</li><li>Payroll &amp; Benefits Administration: Assist with payroll accuracy, benefits enrollment, employee education, and related inquiries.</li><li>Engagement &amp; Culture: Lead initiatives that enhance employee experience, recognition, and engagement, while exemplifying Via’s culture daily.</li><li>Operational &amp; Office Support (as needed): Oversee office logistics, maintain vendor relationships, and support local business needs.</li><li>Union &amp; Stakeholder Collaboration: Act as a liaison with unions (if applicable) and align with collective bargaining agreements.</li><li>Cross-Functional HR Partnership: Work closely with Via’s core HR team in New York to align on best practices and streamline processes.</li><li>Community Engagement: Strengthening community outreach by engaging with local organizations and community leaders</li></ul>Who You Are:<ul><li>Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.</li><li>Minimum of 3+ years of experience in HR operations, employee relations, or a similar role.</li><li>Experience working with unionized employee populations and understanding of collective bargaining agreements.</li><li>You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions.</li><li>Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.).</li><li>Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.</li><li>Detail-oriented and highly organized with a process-driven mindset.</li><li>Proficiency in HRIS systems and Microsoft Office Suite (e.g., Excel, Word).</li><li>Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.</li><li>Based in the Mobile, AL area and comfortable working in person 5 days per week </li><li>Experience working with unions is a plus</li></ul>Compensation and Benefits:<ul><li style="font-weight:400;">Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable</li><li style="font-weight:400;">Salary Range: $75,000-$90,000 per year</li><li style="font-weight:400;">We are proud to offer a generous and comprehensive benefits package.</li></ul><div>We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.Ready to join the ride?Via is an equal opportunity employer.</div>

Via builds innovative software to enable our customers &mdash; cities, transit agencies, transport operators, school districts, universities, and corporations &mdash; to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via&rsquo;s mission is to expand access to efficient, affordable, and sustainable transportation. Via&rsquo;s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.

HR Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As Via's first local HR Operations Manager&nbsp;supporting our field operations team, you’ll have the exciting opportunity to shape this role from the ground up and make it your own. This position is focused on supporting our frontline/hourly employees - primarily our drivers - by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture.This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives.Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission.**NOTE: this is a 5-day a week in-person role, primarily based in our Mobile, AL location**What You'll Do:<ul><li>Employee Lifecycle Support: Manage onboarding and offboarding processes, including pre-employment requirements, orientation, exit interviews, and compliance documentation.</li><li>Employee Relations &amp; Support: Serve as a trusted resource for employees, addressing inquiries, conducting investigations, and fostering a positive workplace culture.</li><li>HR Compliance &amp; Policies: Ensure company policies are communicated, implemented, and consistently applied. Oversee workers’ compensation, unemployment claims, and compliance with labor laws.</li><li>Payroll &amp; Benefits Administration: Assist with payroll accuracy, benefits enrollment, employee education, and related inquiries.</li><li>Engagement &amp; Culture: Lead initiatives that enhance employee experience, recognition, and engagement, while exemplifying Via’s culture daily.</li><li>Operational &amp; Office Support (as needed): Oversee office logistics, maintain vendor relationships, and support local business needs.</li><li>Union &amp; Stakeholder Collaboration: Act as a liaison with unions (if applicable) and align with collective bargaining agreements.</li><li>Cross-Functional HR Partnership: Work closely with Via’s core HR team in New York to align on best practices and streamline processes.</li><li>Community Engagement:&nbsp;Strengthening community outreach by engaging with local organizations and community leaders</li></ul>Who You Are:<ul><li>Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.</li><li>Minimum of 3+ years of experience in HR operations, employee relations, or a similar role.</li><li>Experience working with unionized employee populations and understanding of collective bargaining agreements.</li><li>You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions.</li><li>Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.).</li><li>Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.</li><li>Detail-oriented and highly organized with a process-driven mindset.</li><li>Proficiency in HRIS systems and Microsoft Office Suite (e.g., Excel, Word).</li><li>Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.</li><li>Based in the Mobile, AL area and comfortable working in person 5 days per week&nbsp;</li><li>Experience working with unions is a plus</li></ul>Compensation and Benefits:<ul><li>Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable</li><li>Salary Range: $75,000-$90,000 per year</li><li>We are proud to offer a generous and comprehensive benefits package.</li></ul><div>We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.Ready to join the ride?Via is an equal opportunity employer.</div>

HR Operations Manager

About the Job

About the Company

Via Transporation

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