AECOM is hiring full-time Customer Support Specialists (CSS) to join our Sustainable Mobility Group. You’ll be the voice of Connecticut’s passenger rail and transportation programs, providing support to riders of CTrail Shore Line East, CTrail Hartford Line, and CTrides.If you love helping people, thrive in a fast-paced environment, and feel confident navigating multiple tech platforms at once, this is a great opportunity to join a team making a difference in how Connecticut moves. The responsibilities of this role include, but may not be limited to, the following:<ul><li>Provide outstanding customer service across phone, live chat, and email.</li><li>Answer questions, resolve issues, and process requests with professionalism and care.</li><li>Send out real-time service alerts to keep passengers informed.</li><li>Research and share information about transportation services in Connecticut.</li><li>Use multiple systems simultaneously to manage tickets and respond quickly.</li><li>Conduct follow-up calls when needed to ensure issues are resolved.</li><li>Support quality control reviews and assist with AI support tools.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Customer Support Specialist

AECOM is hiring full-time Customer Support Specialists (CSS) to join our Sustainable Mobility Group. You’ll be the voice of Connecticut’s passenger rail and transportation programs, providing support to riders of CTrail Shore Line East, CTrail Hartford Line, and CTrides.If you love helping people, thrive in a fast-paced environment, and feel confident navigating multiple tech platforms at once, this is a great opportunity to join a team making a difference in how Connecticut moves.&nbsp;The responsibilities of this role include, but may not be limited to, the following:<ul><li>Provide outstanding customer service across phone, live chat, and email.</li><li>Answer questions, resolve issues, and process requests with professionalism and care.</li><li>Send out real-time service alerts to keep passengers informed.</li><li>Research and share information about transportation services in Connecticut.</li><li>Use multiple systems simultaneously to manage tickets and respond quickly.</li><li>Conduct follow-up calls when needed to ensure issues are resolved.</li><li>Support quality control reviews and assist with AI support tools.</li></ul>

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AECOM

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