<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position SummaryThis position is responsible for assisting Residential Solutions customers by phone with technical questions, concerns, claims and service requests for our 20 products &amp; services. Responsibilities include dispatching of work orders to our vendor network of 100 service companies in four jurisdictions. Other responsibilities include but are not limited to assisting program contractors, utility service delivery, Field Operation coordinators, field technicians by phone with customer program issues, resolving claims, &amp; selling Residential Solutions programs and members of other departments within Duke Energy.<h2>Responsibilities </h2><ul><li>Assist Residential Solutions department customers by phone with questions, claims, concerns and service requests.</li><li>Dispatch contractor work orders.</li><li>Responding to general questions from internal and external sources.</li><li>Participating in special projects as assigned.</li></ul><h2>Basic Required Qualifications </h2><ul><li>High School/GED degree.</li><li>In addition to required degree, 2 plus years related work experience.</li></ul><h2>Desired Qualifications </h2><ul><li>Associate's degree or</li><li>Technical degree</li><li>In addition to desired degree, 3 plus years related work experience.</li></ul>#LI-KD1#LI-VirtualWorking Conditions<ul><li>Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.</li></ul>Travel Requirements5-15%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>NoPosting Expiration DateThursday, October 2, 2025All job postings expire at 12:01 AM on the posting expiration date.<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

<div class="org-about-module__description">
<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America&rsquo;s largest energy holding companies. The company&rsquo;s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear. Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.</div>
</div>
<div class="org-about-module__content-improvement">
<div class="org-about-module__content-box">&nbsp;</div>
</div>

Service Coordinator - Residential Solutions

<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position SummaryThis position is responsible for assisting Residential Solutions customers by phone with technical questions, concerns, claims and service requests for our 20 products &amp; services. Responsibilities include dispatching of work orders to our vendor network of 100 service companies in four jurisdictions. Other responsibilities include but are not limited to assisting program contractors, utility service delivery, Field Operation coordinators, field technicians by phone with customer program issues, resolving claims, &amp; selling Residential Solutions programs and members of other departments within Duke Energy.<h2>Responsibilities </h2><ul><li>Assist Residential Solutions department customers by phone with questions, claims, concerns and service requests.</li><li>Dispatch contractor work orders.</li><li>Responding to general questions from internal and external sources.</li><li>Participating in special projects as assigned.</li></ul><h2>Basic Required Qualifications </h2><ul><li>High School/GED degree.</li><li>In addition to required degree, 2 plus years related work experience.</li></ul><h2>Desired Qualifications </h2><ul><li>Associate's degree or</li><li>Technical degree</li><li>In addition to desired degree, 3 plus years related work experience.</li></ul>#LI-KD1#LI-VirtualWorking Conditions<ul><li>Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.</li></ul>Travel Requirements5-15%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>NoPosting Expiration DateThursday, October 2, 2025All job postings expire at 12:01 AM on the posting expiration date.<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

Service Coordinator - Residential Solutions

About the Job

About the Company

Duke Energy

Similar Jobs

Service Center Associate

Service Center Associate

Service Center Specialist

Service Center Specialist

Service Center Technician

Service Center Technician

Service Coordinator

Service Coordinator

Service Technician I, II, or III - Greensboro, NC

Service Technician I, II, or III - Greensboro, NC

Field Customer Service Representative I or II - Greensboro, NC

Field Customer Service Representative I or II - Greensboro, NC

Maintenance Technician

Maintenance Technician

Senior Field Service Technician

Senior Field Service Technician

Customer Care Representative B

Customer Care Representative B

EHS Consultant - Coal Combustion Products

EHS Consultant - Coal Combustion Products