BorgWarner is currently looking for a “dynamic, results driven” individual to join as an IT Manager for our location in Saltillo, Coahuila and supports global initiatives in our shared services model. This position will be primarily located at our Saltillo, Coahuila facility The IT Manager is primarily responsible for overall delivery of IT services to locations of BorgWarner. The IT Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and technical community. The IT Manager must be able to effectively work with other IT Service Teams as well as the different functional areas with the locations of their region. Works closely with site application owners and Service teams to ensure quality IT services for sites of responsibility<div><ul><li>Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization </li></ul></div><div><ul><li>Understand the business needs and communicate to the business on deliverables by being a member of the site management staff </li></ul></div><div><ul><li>Plan, coordinate and manage the IT activities of a site </li></ul></div><div><ul><li>Manage the IT budget and request services for IT projects and maintenance for the site.  Including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.    </li></ul></div><div><ul><li>Support  the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials) </li></ul></div><div><ul><li>Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites </li></ul></div><div><ul><li>Oversee the communication and feedback between the business and IT teams </li></ul></div><div><ul><li>Accountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy </li></ul></div><div><ul><li>Support Site Scorecards reviews for sites of responsibility </li></ul></div><div><ul><li>Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistency </li></ul></div><div><ul><li>Builds IT service relationship with customers and site management </li></ul></div><div><ul><li>Ensure quality services are performed to the agreed SLA</li><li> <div><ul><li>Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery </li></ul></div><div><ul><li>Provide reports on an agreed schedule (or on request), including management and financial performance reports </li></ul></div><div><ul><li>Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes </li></ul></div><div><ul><li>Establishes and implements short and long-term services to customers within reasonable schedules and budgets </li></ul></div><div><ul><li>Connects the business to technology </li></ul></div><div><ul><li>Communicates and manages the regional, Chargeback, and Allocation model. </li></ul></div><div><ul><li>Executes vendor-management - managing suppliers in/and outsourcing contracts  </li></ul></div><div><ul><li>Drives ITIL framework throughout IT organization including: </li></ul></div><div><ul><li>Incident/problem management </li></ul></div><div><ul><li>Change management </li></ul></div><div><ul><li>Service Level management </li></ul></div><div><ul><li>Financial management </li></ul></div></li><li><div>Preferred competencies: </div><div><ul><li>Customer Focus </li><li>Process Management  </li></ul></div><div><ul><li>Informing </li><li>Drive for Results </li></ul></div><div><ul><li>Listening </li><li>Action Oriented </li></ul></div><div><ul><li>Priority Setting </li><li>Dealing with Ambiguity </li></ul></div><div><ul><li>Problem Solving </li><li>Functional/Technical Skills </li></ul><div>Establish good communication and working relationship with users and other sources of support and assistance such as: </div><div><ul><li>Plant Management Team and Staff </li></ul></div><div><ul><li>Business Application Owners </li></ul></div><div><ul><li>Infrastructure Service Teams </li></ul></div><div><ul><li>Enterprise Level Service Areas </li></ul><div>Education /Experience Qualifications  </div><div> </div><div>• BA/BS Computer Science or related field </div><div>• 10 years working in Information Technology including 5 years of management experience </div><div>• Experience with ITIL framework – certification is a plus </div><div>• Excellent Program/Project management skills </div><div>• Demonstrable experience of working in a Business Relationship management capacity </div><div>• Experience working with Automotive Sector/Organizations </div><div> </div><div>Knowledge </div><div> </div><div>• ITIL </div><div>• Project Management Methodologies/Processes </div><div>• Root-Cause Analysis </div><div> </div><div>Skills and Abilities </div><div> </div><div>• Strong communications skills needed to interface with high-level customer representatives </div><div>• Communication development for IT and Non-IT leadership  </div><div>• Experienced in business case / ROI development </div><div>• Experienced in functional and technical specification design </div><div>• Strong priority setting and planning skills </div><div>• Ability to publicly represent the company and department with internal and external clients.<div>Ability to use own judgment and initiative in problem resolution </div><div> </div><div>Requirements and Qualifications </div><div> </div><div>Work Experiences </div><div> </div><div>• Experience in implementing and executing towards a Service Management Framework in a large     organization </div><div>• Comfortable presenting technical topics to business associates </div><div>• Ability to develop appropriation requests and cost justification for IT projects.</div> </div></div></div></li></ul></div>This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor. Internal Use Only: SalaryGlobal Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your  ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking <a href="https://www.borgwarner.com/legal/privacy-policy-for-online-applications">here</a><a href="http://multimedia.3m.com/mws/media/1274940O/3m-jobs-country-data-privacy-statements-external.pdf">,</a> select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.Career Scam Disclaimer:  BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner.  Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online.  Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.

As a global product leader for over 130 years, we deliver innovative and sustainable mobility solutions. Guided by our commitment to inclusion, integrity, excellence, responsibility and collaboration&mdash;and our pledge to reach carbon neutrality by 2035&mdash;we&rsquo;re leading the automotive industry to a future that is cleaner, healthier and safer for all.
Start your future with BorgWarner now! We are looking for dedicated, talented people to fill our manufacturing and technical facilities all over the world. For more information, please visit: https://bit.ly/WorkAtBorgWarner
For legal and data protection inquiries please visit: https://www.borgwarner.com/legal
Career Scam Disclaimer BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner&rsquo;s website to verify the authenticity of any employment opportunities.

IT Manager, Information Technology.

BorgWarner is currently looking for a “dynamic, results driven” individual to join as an IT Manager for our location in Saltillo, Coahuila and supports global initiatives in our shared services model. This position will be primarily located at our Saltillo, Coahuila facility The IT Manager is primarily responsible for overall delivery of IT services to locations of BorgWarner. The IT Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and technical community. The IT Manager must be able to effectively work with other IT Service Teams as well as the different functional areas with the locations of their region. Works closely with site application owners and Service teams to ensure quality IT services for sites of responsibility<div><ul><li>Responsible for ensuring that&nbsp;all&nbsp;IT services are seamlessly delivered to clients of the organization&nbsp;</li></ul></div><div><ul><li>Understand the business needs and communicate to the business on deliverables&nbsp;by&nbsp;being&nbsp;a member of the site management staff&nbsp;</li></ul></div><div><ul><li>Plan,&nbsp;coordinate&nbsp;and manage the IT activities of a site&nbsp;</li></ul></div><div><ul><li>Manage the IT budget and request services for IT projects and maintenance for the site.&nbsp;&nbsp;Including developing an LRP, creating and&nbsp;maintaining&nbsp;forecast, and&nbsp;plan&nbsp;for Cyber Risk and Resiliency remediation.   &nbsp;</li></ul></div><div><ul><li>Support&nbsp;&nbsp;the&nbsp;regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)&nbsp;</li></ul></div><div><ul><li>Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites&nbsp;</li></ul></div><div><ul><li>Oversee the communication and feedback between the business and IT teams&nbsp;</li></ul></div><div><ul><li>Accountable to&nbsp;maintain&nbsp;and support enterprise IT&nbsp;Service Catalog,&nbsp;Service Level Agreements&nbsp;and Strategy&nbsp;</li></ul></div><div><ul><li>Support Site Scorecards reviews for&nbsp;sites of responsibility&nbsp;</li></ul></div><div><ul><li>Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads&nbsp;to ensure consistency&nbsp;</li></ul></div><div><ul><li>Builds IT service relationship with customers&nbsp;and site management&nbsp;</li></ul></div><div><ul><li>Ensure quality services are performed to the agreed SLA</li><li>&nbsp;<div><ul><li>Ensure that systems,&nbsp;processes&nbsp;and methodologies specified are followed and to ensure effective monitoring,&nbsp;control&nbsp;and support of service delivery&nbsp;</li></ul></div><div><ul><li>Provide reports on an agreed schedule (or on request), including management and&nbsp;financial performance&nbsp;reports&nbsp;</li></ul></div><div><ul><li>Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes&nbsp;</li></ul></div><div><ul><li>Establishes and implements short and long-term&nbsp;services&nbsp;to customers within reasonable schedules and budgets&nbsp;</li></ul></div><div><ul><li>Connects&nbsp;the business&nbsp;to technology&nbsp;</li></ul></div><div><ul><li>Communicates and manages the regional,&nbsp;Chargeback, and Allocation&nbsp;model.&nbsp;</li></ul></div><div><ul><li>Executes vendor-management - managing suppliers in/and outsourcing contracts&nbsp;&nbsp;</li></ul></div><div><ul><li>Drives ITIL framework throughout IT organization including:&nbsp;</li></ul></div><div><ul><li>Incident/problem management&nbsp;</li></ul></div><div><ul><li>Change management&nbsp;</li></ul></div><div><ul><li>Service Level management&nbsp;</li></ul></div><div><ul><li>Financial management&nbsp;</li></ul></div></li><li><div>Preferred competencies:&nbsp;</div><div><ul><li>Customer Focus </li><li>Process Management &nbsp;</li></ul></div><div><ul><li>Informing </li><li>Drive for Results&nbsp;</li></ul></div><div><ul><li>Listening </li><li>Action Oriented&nbsp;</li></ul></div><div><ul><li>Priority Setting </li><li>Dealing with Ambiguity&nbsp;</li></ul></div><div><ul><li>Problem Solving </li><li>Functional/Technical Skills&nbsp;</li></ul><div>Establish&nbsp;good&nbsp;communication&nbsp;and&nbsp;working&nbsp;relationship&nbsp;with users and other sources of support and&nbsp;assistance&nbsp;such as:&nbsp;</div><div><ul><li>Plant Management Team and Staff&nbsp;</li></ul></div><div><ul><li>Business Application Owners&nbsp;</li></ul></div><div><ul><li>Infrastructure Service Teams&nbsp;</li></ul></div><div><ul><li>Enterprise Level Service Areas&nbsp;</li></ul><div>Education /Experience Qualifications&nbsp;&nbsp;</div><div>&nbsp;</div><div>• BA/BS Computer Science or related field&nbsp;</div><div>• 10 years working in Information Technology&nbsp;including 5 years of management experience&nbsp;</div><div>• Experience with ITIL framework – certification is a plus&nbsp;</div><div>• Excellent Program/Project management skills&nbsp;</div><div>• Demonstrable experience of working in a&nbsp;Business Relationship&nbsp;management capacity&nbsp;</div><div>• Experience working with Automotive Sector/Organizations&nbsp;</div><div>&nbsp;</div><div>Knowledge&nbsp;</div><div>&nbsp;</div><div>• ITIL&nbsp;</div><div>• Project Management Methodologies/Processes&nbsp;</div><div>• Root-Cause Analysis&nbsp;</div><div>&nbsp;</div><div>Skills and Abilities&nbsp;</div><div>&nbsp;</div><div>• Strong communications skills needed to&nbsp;interface with&nbsp;high-level customer representatives&nbsp;</div><div>• Communication development for IT and Non-IT leadership&nbsp;&nbsp;</div><div>• Experienced in business case / ROI development&nbsp;</div><div>• Experienced in functional and technical specification design&nbsp;</div><div>• Strong priority setting and planning skills&nbsp;</div><div>• Ability to publicly&nbsp;represent&nbsp;the company and department with internal and external clients.<div>Ability to use own judgment and initiative in problem resolution&nbsp;</div><div>&nbsp;</div><div>Requirements and Qualifications&nbsp;</div><div>&nbsp;</div><div>Work Experiences&nbsp;</div><div>&nbsp;</div><div>• Experience in implementing and executing towards a Service Management Framework in a large&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;organization&nbsp;</div><div>• Comfortable presenting technical topics to business associates&nbsp;</div><div>• Ability to develop appropriation requests and cost justification for IT projects.</div>&nbsp;</div></div></div></li></ul></div>This position will adhere to&nbsp;Global&nbsp;Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer&nbsp;requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution&nbsp;reasonable&nbsp;in the given circumstance for the protection of themselves and coworkers. In addition, he/she&nbsp;is responsible for&nbsp;reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.&nbsp;Internal Use Only: SalaryGlobal Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your &nbsp;ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking <a href="https://www.borgwarner.com/legal/privacy-policy-for-online-applications">here</a><a href="http://multimedia.3m.com/mws/media/1274940O/3m-jobs-country-data-privacy-statements-external.pdf">,</a> select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.Career Scam Disclaimer:&nbsp; BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website.&nbsp; To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. &nbsp;Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. &nbsp;Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.

IT Manager, Information Technology.

About the Job

About the Company

BorgWarner

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