Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>​The Customer Experience Specialist is responsible for providing quality support and prompt response to customer inquiries, requests, and complaints. The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.<ul><li>Conducts order validations and entries in SAP</li><li>Confirms customer order receipt, creation, and delivery</li><li>Monitor and tracks order statuses and manages claim cases and returns</li><li>Provides clear and consistent communication between and with customers and internal production</li><li>Serves as the primary contact for customers, including cases of issues or escalation</li><li>Supports transfer projects and process improvement initiatives</li><li>Handles routine maintenance of the Master Data System</li></ul><h1>Qualifications:</h1>Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience 2 or more years of Customer Service or Industry-relevant professional experience Relevant certifications, system experience, and training Professional-Level English language skills preferred Communication &amp; Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. Drive &amp; Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg-NOK General Partnership

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Experience Specialist

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>​The Customer Experience Specialist is responsible for providing quality support and prompt response to customer inquiries, requests, and complaints. The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.<ul><li>Conducts order validations and entries in SAP</li><li>Confirms customer order receipt, creation, and delivery</li><li>Monitor and tracks order statuses and manages claim cases and returns</li><li>Provides clear and consistent communication between and with customers and internal production</li><li>Serves as the primary contact for customers, including cases of issues or escalation</li><li>Supports transfer projects and process improvement initiatives</li><li>Handles routine maintenance of the Master Data System</li></ul><h1>Qualifications:</h1>Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience 2 or more years of Customer Service or Industry-relevant professional experience Relevant certifications, system experience, and training Professional-Level English language skills preferred Communication &amp; Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. Drive &amp; Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.&nbsp;The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg-NOK General Partnership

Customer Experience Specialist

About the Job

About the Company

Freudenberg

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