Job Brief:This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. Key focus is to assist with managing data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.  Duties and Responsibilities: <ul><li>Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects  </li></ul><ul><li>Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines </li></ul><ul><li>Create and maintain reports on staff breakdowns with various parameters including location, business line, and region  </li></ul><ul><li>With the supervision of senior KM members, manage project profiles content and data including description summaries and metadata essential to searching and reporting  </li></ul><ul><li>Research large-dollar projects to find online content and add it to the description  </li></ul><ul><li>Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role  </li></ul><ul><li>Conduct searches and produce export summary reports   </li></ul><ul><li>Update and maintain opportunity records and proposal libraries post submission </li></ul><ul><li>Modify and create SharePoint site pages, libraries, and other site applications  </li></ul><ul><li>Update and maintain links and add new content to libraries as requested </li></ul><ul><li>Perform site analytics and research to improve site content, access, and awareness </li></ul><ul><li>Review the knowledge base to identify areas that need to be updated and expanded </li></ul><ul><li>Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives </li></ul><ul><li>Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks </li></ul><ul><li>Assists on managing LMS and SharePoint sites including supporting or creating new events and updating schedules for posting  </li></ul><ul><li>Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum  </li></ul><ul><li>Manage post-event data, attendance records, and other key metrics  </li></ul><ul><li>Supports data quality of opportunity and other data stored in CRM administration including dashboard creation and modification  </li></ul><ul><li>Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed  </li></ul><ul><li>Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures </li></ul><ul><li>Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues  </li></ul><ul><li>Support selected simple process improvement initiatives to streamline processes. </li><li>Escalate and analyse identified issues and concerns to Team Lead for timely resolution </li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Knowledge Management Specialist

Job Brief:This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. Key focus is to assist with managing data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.&nbsp;&nbsp;Duties and Responsibilities:&nbsp;<ul><li>Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects&nbsp;&nbsp;</li></ul><ul><li>Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines&nbsp;</li></ul><ul><li>Create and maintain reports on staff breakdowns with various parameters including location, business line, and region&nbsp;&nbsp;</li></ul><ul><li>With the supervision of senior KM members, manage project profiles content and data including description summaries and metadata essential to searching and reporting&nbsp;&nbsp;</li></ul><ul><li>Research large-dollar projects to find online content and add it to the description&nbsp;&nbsp;</li></ul><ul><li>Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role&nbsp;&nbsp;</li></ul><ul><li>Conduct searches and produce export summary reports&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Update and maintain opportunity records and proposal libraries post submission&nbsp;</li></ul><ul><li>Modify and create SharePoint site pages, libraries, and other site applications&nbsp;&nbsp;</li></ul><ul><li>Update and maintain links and add new content to libraries as requested&nbsp;</li></ul><ul><li>Perform site analytics and research to improve site content, access, and awareness&nbsp;</li></ul><ul><li>Review the knowledge base to identify areas that need to be updated and expanded&nbsp;</li></ul><ul><li>Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives&nbsp;</li></ul><ul><li>Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks&nbsp;</li></ul><ul><li>Assists on managing LMS and SharePoint sites including supporting or creating new events and updating schedules for posting&nbsp;&nbsp;</li></ul><ul><li>Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum&nbsp;&nbsp;</li></ul><ul><li>Manage post-event data, attendance records, and other key metrics&nbsp;&nbsp;</li></ul><ul><li>Supports data quality of opportunity and other data stored in CRM administration including dashboard creation and modification&nbsp;&nbsp;</li></ul><ul><li>Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed&nbsp;&nbsp;</li></ul><ul><li>Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures&nbsp;</li></ul><ul><li>Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues&nbsp;&nbsp;</li></ul><ul><li>Support selected simple process improvement initiatives to streamline processes.&nbsp;</li><li>Escalate and analyse identified issues and concerns to Team Lead for timely resolution&nbsp;</li></ul>

Knowledge Management Specialist

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About the Company

AECOM

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