<div> What you'll do<ul><li>Retail Operation Management : Work closely with the dealer network to ensure seamless operations throughout the entire retail process—from customer visits, test drives, to vehicle deliveries—while maintaining full compliance with brand standards and operational excellence.</li><li>Retail/Dealer Performance Management : Monitor and evaluate dealer performance through both quantitative and qualitative KPIs, operational audits, and sharing of best practices. Provide guidance and support to drive consistent customer satisfaction, dealer profitability, and compliance with operational standards.</li><li>Retail Experience Enhancement : Continuously develop and enhance KPI management tools and processes to improve the overall customer journey</li><li>Retail Training : Take ownership of planning, developing, and operating all commercial training programs related to sales performance and customer experience.</li><li>Relationship Management : Build and maintain strong, trust-based relationships with existing and prospective dealers, acting as the primary liaison between the company and its dealer network.</li><li>Operational Improvement : Proactively identify opportunities to enhance dealer operations and implement strategic initiatives that drive efficiency, sustainable growth, and long-term customer loyalty.</li></ul>Who you are<ul><li>Proven experience as a network development manager in Automotive or management consulting</li><li>8+ years of experience in automotive network development or sales / retail management</li><li>Strong understanding of dealer operations, automotive retail industry trends, and customer experience management.</li><li>Excellent negotiation, communication, and relationship-building skills</li><li>Fluency in English</li><li>BSc/BA diploma in management or a relevant field; MSc/MA is a plus</li></ul><ul></ul>At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment. People at PolestarWe know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.We are an electric performance brand, determined to improve the society we live in. Is this you? If you are interested in joining the Polestar crew, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled. Are you ready for the journey? Which is electric by the way... </div>

Polestar - the guiding star.
 

 We are an electric performance brand, determined to improve the society we live in.
 

 Our focus is on uncompromised design and technology. 
 

 Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. 
 

 In Polestar’s future, there is no room for shortcuts, excuses or compromises.
 

 We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.
 

 At Polestar, the sky is the limit.

Retail Operation Manager

<div> What you'll do<ul><li>Retail Operation Management : Work closely with the dealer network to ensure seamless operations throughout the entire retail process—from customer visits, test drives, to vehicle deliveries—while maintaining full compliance with brand standards and operational excellence.</li><li>Retail/Dealer Performance Management : Monitor and evaluate dealer performance through both quantitative and qualitative KPIs, operational audits, and sharing of best practices. Provide guidance and support to drive consistent customer satisfaction, dealer profitability, and compliance with operational standards.</li><li>Retail Experience Enhancement : Continuously develop and enhance KPI management tools and processes to improve the overall customer journey</li><li>Retail Training : Take ownership of planning, developing, and operating all commercial training programs related to sales performance and customer experience.</li><li>Relationship Management : Build and maintain strong, trust-based relationships with existing and prospective dealers, acting as the primary liaison between the company and its dealer network.</li><li>Operational Improvement : Proactively identify opportunities to enhance dealer operations and implement strategic initiatives that drive efficiency, sustainable growth, and long-term customer loyalty.</li></ul>Who you are<ul><li>Proven experience as a network development manager in Automotive or management consulting</li><li>8+ years of experience in automotive network development or sales / retail management</li><li>Strong understanding of dealer operations, automotive retail industry trends, and customer experience management.</li><li>Excellent negotiation, communication, and relationship-building skills</li><li>Fluency in English</li><li>BSc/BA diploma in management or a relevant field; MSc/MA is a plus</li></ul><ul></ul>At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment. People at PolestarWe know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.We are an electric performance brand, determined to improve the society we live in.&nbsp;Is this you? If you are interested in joining the Polestar crew, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled. Are you ready for the journey? Which is electric by the way... </div>

Retail Operation Manager

About the Job

About the Company

Polestar

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