Become part of Tanso and leverage your customer and scale mindset for climate impact. Join our team to take an active role in helping companies to decarbonize effectively and start your career in a fast-growing environment. Your main objective is to ensure that our customer base is successful in implementing Tanso, making the right calculations and draw conclusions out of it. As our Customer Strategy &amp; Operations Intern, you help us to make our customers master their carbon accounting and build scalable customer operations. Your focus will be the interactions with existing customers, the development of workshops and training material as well as the implementation of initiatives to scale our customer operations.  <h3>How You Succeed</h3>Build scalable Customer Success processes<ul><li>Build and optimize scalable Customer Success processes that increase efficiency and service quality</li><li>Create and improve internal resources such as playbooks, handbooks, and templates to provide clear structures for the team</li><li>Contribute to the development of AI-driven tools that enhance the customer experience and streamline operational workflows</li><li>Work on CRM and process automation projects that help us better understand customer needs and act faster</li></ul><div>Empower our Team &amp; Customers</div><ul><li>Support the introduction and optimization of tools and processes that take the Customer Success team to the next level</li><li>Assist in onboarding and workshops to embed best practices and effective internal structures</li><li>Consolidate data from different sources and translate it into actionable, efficient workflows</li></ul><div>Bring your ideas to how we work</div><ul><li>Take ownership of operational topics and contribute your ideas to make our Customer Success organization scalable and future-proof</li></ul> <h3>Why Tanso? </h3><ul><li>Your work helps producing companies integrate sustainability in their decision making. You will directly influence how companies understand, act upon and report on sustainability. </li><li>You are joining the company in a phase of accelerated growth. With proven product-market fit, a growing base of reference customers, and strong market momentum, we’re scaling fast in a space that truly matters. </li><li>Our team thrives on embracing uncertainty. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback, and are strong believers in interdisciplinary. </li></ul><ul><li>We’re a diverse group of people, and that diversity is what makes our experience extraordinary. With team members from various backgrounds, disciplines, and cultures, we bring unique perspectives to everything we do and are always eager to learn from each other. </li></ul><ul><li>We offer an environment that puts your needs first. You’ll get access to sponsored EGYM Wellpass to find inner peace at yoga or kill it at HIIT workouts with the team. </li></ul><ul><li>Our team is fun - we are convinced that work needs to be fun too. We are proud to have an outstanding team NPS and regularly organize team events to keep up the spirit. </li></ul> <h3>Whom you will be working with </h3><ul><li>Franziska, Head of Customer Success  </li></ul><ul><li>Customer Success Team  </li></ul><ul><li>Vignesh &amp; Tabea, Climate Intelligence </li></ul><ul><li>Christoph, Product Management </li></ul> <h3>Recruitment Process </h3><ol><li>Get to know Tanso with Katharina - learn more about us, ask your questions, and let’s explore together whether it’s a mutual fit.</li><li>Role Introduction with Franziska - understand your role and see whom you will be working with.</li><li>Deep dive with Franziska + get to know the team - get a feeling for the tasks ahead of you and meet your future colleagues. </li></ol> <h3>Hard Requirements </h3><ul><li>You already live or are willing to relocate to/near Munich. </li></ul><ul><li>You must have a pre-existing working permit for the EU. </li></ul><ul><li>Ideally you speak English at level C1 or higher. </li></ul><ul><li>You must speak German at level C2. </li></ul> You're wondering why there isn't a longer list of hard requirements in the job description? We believe it's more important that you are excited about the role and want to grow with it, instead of fulfilling some specific high-level requirements. We think there can be numerous different paths that could qualify you for this role, and we want to hear YOUR story.

Tanso Technologies is a software company based in Munich that offers a climate intelligence suite to industrial companies, with its solution for Corporate Carbon Footprint (CCF), Product Carbon Footprint (PCF), and ESG management for ESRS compliance. Tanso&rsquo;s solution is supported by the European Innovation Council (EIC), as well as notable VC funds like Capnamic, UVC Partners, and Picus Capital, and is used by leading German industrial companies.

Customer Strategy & Operations Intern (f/m/x)  

Become part of Tanso and leverage your customer and scale mindset for climate impact.&nbsp;Join our team to take an active role in helping companies to decarbonize effectively and start your career in a fast-growing environment. Your main objective is to ensure that our customer base is successful in implementing Tanso, making the right calculations and draw conclusions out of it.&nbsp;As our Customer Strategy &amp; Operations Intern, you help us to make our customers master their carbon accounting and build scalable customer operations. Your focus will be the interactions with existing customers, the development of workshops and training material as well as the implementation of initiatives to scale our customer operations.&nbsp;&nbsp;<h3>How You Succeed</h3>Build scalable Customer Success processes<ul><li>Build and optimize scalable Customer Success processes that increase efficiency and service quality</li><li>Create and improve internal resources such as playbooks, handbooks, and templates to provide clear structures for the team</li><li>Contribute to the development of AI-driven tools that enhance the customer experience and streamline operational workflows</li><li>Work on CRM and process automation projects that help us better understand customer needs and act faster</li></ul><div>Empower our Team &amp; Customers</div><ul><li>Support the introduction and optimization of tools and processes that take the Customer Success team to the next level</li><li>Assist in onboarding and workshops to embed best practices and effective internal structures</li><li>Consolidate data from different sources and translate it into actionable, efficient workflows</li></ul><div>Bring your ideas to how we work</div><ul><li>Take ownership of operational topics and contribute your ideas to make our Customer Success organization scalable and future-proof</li></ul>&nbsp;<h3>Why Tanso?&nbsp;</h3><ul><li>Your work helps producing companies integrate sustainability in their decision making. You will directly influence how companies understand, act upon and report on sustainability.&nbsp;</li><li>You are joining the company in a phase of accelerated growth. With proven product-market fit, a growing base of reference customers, and strong market momentum, we’re scaling fast in a space that truly matters.&nbsp;</li><li>Our team thrives on embracing uncertainty. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback, and are strong believers in interdisciplinary.&nbsp;</li></ul><ul><li>We’re a diverse group of people, and that diversity is what makes our experience extraordinary. With team members from various backgrounds, disciplines, and cultures, we bring unique perspectives to everything we do and are always eager to learn from each other.&nbsp;</li></ul><ul><li>We offer an environment that puts your needs first. You’ll get access to sponsored EGYM Wellpass to find inner peace at yoga or kill it at HIIT workouts with the team.&nbsp;</li></ul><ul><li>Our team is fun - we are convinced that work needs to be fun too. We are proud to have an outstanding team NPS and regularly organize team events to keep up the spirit.&nbsp;</li></ul>&nbsp;<h3>Whom you will be working with&nbsp;</h3><ul><li>Franziska, Head of Customer Success&nbsp;&nbsp;</li></ul><ul><li>Customer Success Team&nbsp;&nbsp;</li></ul><ul><li>Vignesh &amp; Tabea, Climate Intelligence&nbsp;</li></ul><ul><li>Christoph, Product Management&nbsp;</li></ul>&nbsp;<h3>Recruitment Process&nbsp;</h3><ol><li>Get to know Tanso with Katharina - learn more about us, ask your questions, and let’s explore together whether it’s a mutual fit.</li><li>Role Introduction with Franziska - understand your role and see whom you will be working with.</li><li>Deep dive with Franziska + get to know the team - get a feeling for the tasks ahead of you and meet your future colleagues.&nbsp;</li></ol>&nbsp;<h3>Hard Requirements&nbsp;</h3><ul><li>You already live or are willing to relocate to/near Munich.&nbsp;</li></ul><ul><li>You must have a pre-existing working permit for the EU.&nbsp;</li></ul><ul><li>Ideally you speak English at level C1 or higher.&nbsp;</li></ul><ul><li>You must speak German at level C2.&nbsp;</li></ul>&nbsp;You're wondering why there isn't a longer list of hard requirements in the job description? We believe it's more important that you are excited about the role and want to grow with it, instead of fulfilling some specific high-level requirements. We think there can be numerous different paths that could qualify you for this role, and we want to hear YOUR story.&nbsp;

Customer Strategy & Operations Intern (f/m/x)

About the Job

About the Company

Tanso

Similar Jobs

(Senior) Customer Success Manager (f/m/x)

(Senior) Customer Success Manager (f/m/x)

Sustainability Customer Success Intern (f/m/x)

Sustainability Customer Success Intern (f/m/x)

Sales Operations & Enablement Intern

Sales Operations & Enablement Intern

Founder's Associate Intern (f/m/x)

Founder's Associate Intern (f/m/x)

Finance & Operations Intern (f/d/m)

Finance & Operations Intern (f/d/m)

Enterprise Account Executive (f/d/m)

Enterprise Account Executive (f/d/m)

Customer Success Intern

Customer Success Intern

Marketing Intern / Working Student (f/m/x)

Marketing Intern / Working Student (f/m/x)

Paid Erasmus+ International Internship in Digital Marketing

Paid Erasmus+ International Internship in Digital Marketing

Paid Erasmus+ International Internship in Digital Sales

Paid Erasmus+ International Internship in Digital Sales