The role provides support to senior technicians and engineers in handling day-to-day technical queries within the branch and assisting with customer service-related technical tasks. This position is designed to help build technical capability within the branch and support after-sales service under direct supervision. Key Responsibilities: <ul><li>Assist with customer technical support requests escalating complex issues to senior staff. </li></ul><ul><li>Accompany senior technicians on local site visits to: </li></ul><ul><li>Support commissioning of new systems. </li></ul><ul><li>Observe and assist in diagnosing faulty equipment. </li></ul><ul><li>Learn to troubleshoot system issues. </li></ul><ul><li>Assist in processing warranty claims under guidance. </li></ul><ul><li>Help sales consultants with basic technical questions about products and systems. </li></ul><ul><li>Support the documentation of technical issues and potential solutions. </li></ul><ul><li>Attend supplier or internal training sessions as required. </li></ul><ul><li>Assist with record-keeping and updating the company CRM with supervision. </li></ul><ul><li>Participate in team meetings and learning activities to develop technical skills and product knowledge. </li></ul><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC"> Minimum Requirements: <ul><li>Matric/NQF4 equivalent. </li></ul><ul><li>1–2 years of exposure or experience in a technical support, electrical, or backup power environment is preferred. </li></ul><ul><li>A basic electrical qualification or relevant technical diploma is advantageous. </li></ul><ul><li>Valid driver’s licence and access to own vehicle. </li></ul><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC"> Key Attributes and Skills: <ul><li>Basic computer literacy, including Microsoft Office. </li></ul><ul><li>Willingness to learn and follow instructions from senior staff. </li></ul><ul><li>Clear verbal and written communication skills. </li></ul><ul><li>Reliable and punctual with a professional attitude. </li></ul><ul><li>Detail-oriented with a willingness to understand broader system issues. </li></ul><ul><li>Good time management and ability to prioritise tasks when guided. </li></ul><ul><li>Customer service orientation and a collaborative mindset. </li></ul><ul><li>Self-motivation with a proactive learning attitude. </li></ul>

Rubicon (NYSE: RBT) builds technology solutions for waste, recycling, and fleet operations. Bringing together AI-enabled software products and expert sustainability solutions, the Company helps waste generators, private and municipal fleets, and material processors better understand, manage, and reduce waste. As a mission-driven company, Rubicon helps its customers improve operational efficiency, unlock economic value, and deliver better environmental outcomes.

Junior Service & Support Engineer

The role provides support to senior technicians and engineers in handling day-to-day technical queries within the branch and assisting with customer service-related technical tasks. This position is designed to help build technical capability within the branch and support after-sales service under direct supervision.&nbsp;Key Responsibilities:&nbsp;<ul><li>Assist with customer technical support requests escalating complex issues to senior staff.&nbsp;</li></ul><ul><li>Accompany senior technicians on local site visits to:&nbsp;</li></ul><ul><li>Support commissioning of new systems.&nbsp;</li></ul><ul><li>Observe and assist in diagnosing faulty equipment.&nbsp;</li></ul><ul><li>Learn to troubleshoot system issues.&nbsp;</li></ul><ul><li>Assist in processing warranty claims under guidance.&nbsp;</li></ul><ul><li>Help sales consultants with basic technical questions about products and systems.&nbsp;</li></ul><ul><li>Support the documentation of technical issues and potential solutions.&nbsp;</li></ul><ul><li>Attend supplier or internal training sessions as required.&nbsp;</li></ul><ul><li>Assist with record-keeping and updating the company CRM with supervision.&nbsp;</li></ul><ul><li>Participate in team meetings and learning activities to develop technical skills and product knowledge.&nbsp;</li></ul><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC">&nbsp;Minimum Requirements:&nbsp;<ul><li>Matric/NQF4 equivalent.&nbsp;</li></ul><ul><li>1–2 years of exposure or experience in a technical support, electrical, or backup power environment is preferred.&nbsp;</li></ul><ul><li>A basic electrical qualification or relevant technical diploma is advantageous.&nbsp;</li></ul><ul><li>Valid driver’s licence and access to own vehicle.&nbsp;</li></ul><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC">&nbsp;Key Attributes and Skills:&nbsp;<ul><li>Basic computer literacy, including Microsoft Office.&nbsp;</li></ul><ul><li>Willingness to learn and follow instructions from senior staff.&nbsp;</li></ul><ul><li>Clear verbal and written communication skills.&nbsp;</li></ul><ul><li>Reliable and punctual with a professional attitude.&nbsp;</li></ul><ul><li>Detail-oriented with a willingness to understand broader system issues.&nbsp;</li></ul><ul><li>Good time management and ability to prioritise tasks when guided.&nbsp;</li></ul><ul><li>Customer service orientation and a collaborative mindset.&nbsp;</li></ul><ul><li>Self-motivation with a proactive learning attitude.&nbsp;</li></ul>

Junior Service & Support Engineer

About the Job

About the Company

Rubicon

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