We are seeking a dedicated and dynamic Team Leader &amp; Customer Service Coordinator to join our team in Leuven.This role combines frontline customer service duties with leadership responsibilities, ensuring a seamless experience for our customers and effective coordination within your team. The ideal candidate will have excellent communication skills, a passion for helping others and the ability to motivate and lead a team towards achieving departmental goals.Team Leadership:<ul><li>Oversee daily operations of your team and act as first point of contact for team members</li><li>Set daily priorities and allocate workload to meet service goals</li><li>Monitor team performance metrics</li></ul><ul><li>Lead, mentor and motivate a team of customer service representatives to achieve and exceed performance targets, providing regular feedback and coaching</li><li>Onboard and train new team members, ensuring they are equipped for success</li><li>Highlight process improvement needs to the Customer Service Manager and assist in implementing strategies to enhance productivity, team efficiency and customer satisfaction</li><li>Ensure team members follow standard procedures</li><li>Act as a role model for adopting new practices</li></ul>Customer Service Coordinator<ul><li>Deliver high-quality support to your own portfolio of assigned clients</li><li>Take ownership of customer cases, from case creation, quotation and order entry to service follow-up</li><li>Manage day-to-day communication with clients via phone and email, addressing inquiries and resolving issues promptly and efficiently</li><li>Handle complex or escalated customer inquiries</li><li>Maintain accurate customer records in the system</li><li>Closely collaborate with other departments to resolve customer issues</li></ul>Health &amp; Safety<ul><li>Promote a “Safety first” culture throughout the company, at our customers and in our industry</li><li>Ensure adherence to safety and quality across all facets of our operation and customer delivery</li><li>Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required.</li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Team Leader & Customer Service Coordinator

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About the Company

Tomra

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