Summary:This role is primarily responsible for supervising the day-to-day Payroll function that provides effective and proactive service delivery to key stakeholders. This includes supporting department activities and efficiencies such as gathering and entering employee time and wage within the time management system, computing employee’s time worked, production, and commission as well as computing post wages and deduction. Responsibilities and Duties:- Support the management of day-to-day Payroll activities by leading the team and developing internal workflow processes, operating procedures, team schedules, and controls. - Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume - Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team’s performance with internal/external stakeholders. - Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency - Analyze complex issues and develop and implement solutions and provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed - Provide guidance and direction to the team according to established policies, procedures, and management guidelines - Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed - Manage team performance, provide coaching, and identify career development opportunities relevant to the team - Identify and implement process improvements to streamline processes, improve customer experience, and increase productivity in Onboarding/Pre-Hire Support functions - Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency - Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary • Plan staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines. • Monitor and respond to Employee Centre support requests as it pertains to Payroll Services. • Identify process improvement opportunities and strategize project plans and activities supporting the project objectives. • Oversee project status and support on highly complex process improvement projects. Qualifications and Requirements:Minimum Requirements: - Bachelor’s degree in Human resources and any business-related course or equivalent relevant courses - At least 7 years of experience in an outsourcing, shared services, or similar model and has experience in managing Payroll team that supports ANZ region. - Advanced knowledge of processes and procedures related to HR and HR operations. - Experience using HR systems, payroll or time recording systems such as Oracle, Workday, SAP, PeopleSoft, Service Now, ADP GlobalView  or other similar platforms and tools - Advanced proficiency in MS Office - Experience creating reporting dashboards and excellent tracking capabilities - Experience in handling projects relevant to HR services. Attributes: - Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers, stakeholders, and direct reports. (Communication)  - Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)  - Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and ability to recommend solutions for recurring and unique scenarios. (Problem Solving) - Ability to supervise and manage the day-to-day work assignments, deliverables, and operational requirements aligned with the functional goals and objectives. (Operational Management) - Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching) - Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (Planning and Organizing) - Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)   - Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Payroll Team Lead 

Summary:This role is primarily responsible for supervising the day-to-day Payroll function that provides effective and proactive service delivery to key stakeholders. This includes supporting department activities and efficiencies such as gathering and entering employee time and wage within the time management system, computing employee’s time worked, production, and commission as well as computing post wages and deduction.&nbsp;Responsibilities and Duties:- Support the management of day-to-day Payroll activities by leading the team and developing internal workflow processes, operating procedures, team schedules, and controls. - Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume - Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team’s performance with internal/external stakeholders. - Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency - Analyze complex issues and develop and implement solutions and provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed - Provide guidance and direction to the team according to established policies, procedures, and management guidelines - Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed - Manage team performance, provide coaching, and identify career development opportunities relevant to the team - Identify and implement process improvements to streamline processes, improve customer experience, and increase productivity in Onboarding/Pre-Hire Support functions - Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency - Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary • Plan staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines. • Monitor and respond to Employee Centre support requests as it pertains to Payroll Services. • Identify process improvement opportunities and strategize project plans and activities supporting the project objectives. • Oversee project status and support on highly complex process improvement projects.&nbsp;Qualifications and Requirements:Minimum Requirements: - Bachelor’s degree in Human resources and any business-related course or equivalent relevant courses - At least 7 years of experience in an outsourcing, shared services, or similar model and has experience in managing Payroll team that supports ANZ region. - Advanced knowledge of processes and procedures related to HR and HR operations. - Experience using HR systems, payroll or time recording systems such as Oracle, Workday, SAP, PeopleSoft, Service Now, ADP GlobalView&nbsp; or other similar platforms and tools - Advanced proficiency in MS Office - Experience creating reporting dashboards and excellent tracking capabilities - Experience in handling projects relevant to HR services. Attributes: - Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers, stakeholders, and direct reports. (Communication)&nbsp; - Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)&nbsp; - Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and ability to recommend solutions for recurring and unique scenarios. (Problem Solving) - Ability to supervise and manage the day-to-day work assignments, deliverables, and operational requirements aligned with the functional goals and objectives. (Operational Management) - Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching) - Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (Planning and Organizing) - Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)&nbsp;&nbsp; - Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)&nbsp; &nbsp;

Payroll Team Lead

About the Job

About the Company

AECOM

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