Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>​​Respond to and resolve service requests and incidents in alignment with SLAs.</li><li>Maintain and enhance the IT knowledge base to support efficient issue resolution.</li><li>Escalate unresolved issues to appropriate second-level support teams or onsite IT personnel.</li><li>Prioritize and track IT service issues effectively.</li><li>Monitor IT systems to proactively identify and address potential issues.</li><li>Follow protocols outlined in the IT Outage &amp; Crisis Communication Handbook.</li><li>Manage user access and permissions in accordance with security policies.</li><li>Participate in initiatives aimed at continuous process improvement.</li></ul><h1>Qualifications:</h1><div><ul><li><h3>Strong troubleshooting and analytical skills.</h3></li><li>Proficiency with IT Service Management (ITSM) tools.</li><li>Solid understanding of incident, problem, and request management processes.</li><li>Excellent communication and customer service skills.</li><li>Ability to thrive in a fast-paced, dynamic environment.</li><li>Basic knowledge of IT infrastructure and software applications.</li></ul><h3>Communication &amp; Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. Drive &amp; Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. </h3></div>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg-NOK General Partnership

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

IT Service Desk Agent

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><ul><li>​​Respond to and resolve service requests and incidents in alignment with SLAs.</li><li>Maintain and enhance the IT knowledge base to support efficient issue resolution.</li><li>Escalate unresolved issues to appropriate second-level support teams or onsite IT personnel.</li><li>Prioritize and track IT service issues effectively.</li><li>Monitor IT systems to proactively identify and address potential issues.</li><li>Follow protocols outlined in the IT Outage &amp; Crisis Communication Handbook.</li><li>Manage user access and permissions in accordance with security policies.</li><li>Participate in initiatives aimed at continuous process improvement.</li></ul><h1>Qualifications:</h1><div><ul><li><h3>Strong troubleshooting and analytical skills.</h3></li><li>Proficiency with IT Service Management (ITSM) tools.</li><li>Solid understanding of incident, problem, and request management processes.</li><li>Excellent communication and customer service skills.</li><li>Ability to thrive in a fast-paced, dynamic environment.</li><li>Basic knowledge of IT infrastructure and software applications.</li></ul><h3>Communication &amp; Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. Drive &amp; Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.&nbsp;</h3></div>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg-NOK General Partnership

IT Service Desk Agent

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About the Company

Freudenberg

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