Job Description AECOM is seeking a Projectwise CDE Support Specialist to be based in India EC offices, either Bangalore or Gurgaon.This position will offer a remote work schedule and will require time zone availability in support of one or more of the following regions: Americas, Europe, Australia. Typical work hours will be: 5:00 AM to 2 PM IST.Job Duties:<ul><li>Support company-wide administration of our ProjectWise and/or ACC platforms, including engagement with users across all aspects of our business.</li><li>This role may require time zone availability in support of one of the following regions: Americas, Europe, Australia.</li><li>Position will be providing timely resolution of support tickets, implementing quick fixes to common issues, maintaining CDE user accounts and information security, or escalating complex issues to senior support team members or vendor contacts</li><li>Assist project teams and support the continuous improvement of our CDE platforms and ongoing implementation of standardized templates and managed workspaces; help drive global compliance with information management standards</li><li>This role involves regular collaboration with internal business stakeholders, including regional administrators, project managers, BIM/IM specialists, IT business partners, and some limited outreach to external vendor contacts and users of our CDE platforms.</li><li>Coordinate with external platform providers and with AECOM IT to troubleshoot issues related to supporting application infrastructure.</li><li>Identify opportunities to update existing documentation and training programs to keep resources current and relevant; produce new documentation and responses to FAQs</li><li>Effectively handle high-pressure situations, especially when dealing with complex mega-project requirements across numerous stakeholders.</li><li>Support major projects with little to no supervision, while coordinating and directing other administrators as necessary.</li><li>The selected candidate is required to attend the office regularly to fulfill their responsibilities.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

CDE Solutions Specialist (Shift work)

Job Description&nbsp;AECOM is seeking a Projectwise CDE Support Specialist&nbsp;to be based in India EC offices, either Bangalore or Gurgaon.This position will offer a remote work schedule and will&nbsp;require time zone availability in support of one or more of the following regions: Americas, Europe, Australia. Typical work hours will be: 5:00 AM to 2 PM IST.Job Duties:<ul><li>Support company-wide administration of our ProjectWise and/or ACC platforms, including engagement with users across all aspects of our business.</li><li>This role may require time zone availability in support of one of the following regions: Americas, Europe, Australia.</li><li>Position will be providing timely resolution of support tickets, implementing quick fixes to common issues, maintaining CDE user accounts and information security, or escalating complex issues to senior support team members or vendor contacts</li><li>Assist project teams and support the continuous improvement of our CDE platforms and ongoing implementation of standardized templates and managed workspaces; help drive global compliance with information management standards</li><li>This role involves regular collaboration with internal business stakeholders, including regional administrators, project managers, BIM/IM specialists, IT business partners, and some limited outreach to external vendor contacts and users of our CDE platforms.</li><li>Coordinate with external platform providers and with AECOM IT to troubleshoot issues related to supporting application infrastructure.</li><li>Identify opportunities to update existing documentation and training programs to keep resources current and relevant; produce new documentation and responses to FAQs</li><li>Effectively handle high-pressure situations, especially when dealing with complex mega-project requirements across numerous stakeholders.</li><li>Support major projects with little to no supervision, while coordinating and directing other administrators as necessary.</li><li>The selected candidate is required to attend the office regularly to fulfill their responsibilities.</li></ul>&nbsp;

CDE Solutions Specialist (Shift work)

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AECOM

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