Location:(HTA) NCP (Hillsboro, OR)Job ID: R0108005Date Posted:2025-10-06Company Name:HITACHI HIGH-TECH AMERICA, INC.Profession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:POSITION:                               Senior Technical Support EngineerDIVISION:                                Metrology and Analysis Systems Division (MAD)COMPANY:                             Hitachi High-Tech America, Inc. (“HTA”)TRAVEL:                                  Up to 50% (domestically and internationally)REMOTE WORK:                    Customer Hybrid (+50% Onsite) – Onsite 80% / Remote 20% EXPECTED PAY RANGE:       $118,129 - $162,428 annually This pay range is for the position’s base pay only.  This position may be eligible for other compensation including incentive pay and/or allowances.  Candidates will receive additional information during the interview and selection process. POSITION SUMMARYThe Senior Technical Support Engineer (STSE) is a highly skilled technical resource, bridging the gap between the service team and the design / QA department.  The STSE is responsible for escalations, fleet performance, system installations, training, documentation, and special projects.  The STSE is highly skilled in individual toolset models and/or multiple product lines, and must be capable of developing and advancing concepts and techniques in effective and creative ways.   PRIMARY RESPONSIBILITIES<ul><li>Train and provide guidance and/or information to other Technical Support Engineers as well as Yield Control Technology Engineers as needed</li><li>Responsible for escalations, fleet performance, system installations, training, documentation, and special projects</li><li>Develops and advances concepts and techniques in effective and creative ways</li><li>Supports and understands the product life cycle</li><li>Create and reviews documentation for maintenance, troubleshooting, installations, and upgrades; ensures field implementation and compliance</li><li>Provides training and transfers knowledge to all employee levels within the organization, through OJT or formal training</li><li>Provides leadership and coaching to the field and service team</li><li>Assumes the ownership of projects, utilizing a project management approach</li><li>Generates and presents system performance data including availability, PM green-to-green time, MTBF.  Looks for patterns and suggests / implements improvement plans</li><li>Maintains product &amp; technical knowledge, while at the same time understanding the business parameters, factors, and processes</li><li>Work closely with all HTA supporting groups (NPI, TSG, Service, Technology, Sales, Design, QA, HFD) and with external customers</li><li>Coordinates field activity, as needed</li><li>Present technical information during high-level customer meetings between domestic and international divisions of Hitachi</li><li>Creates reports, including but not limited to national service alert reports, escalation reports, TSG reports, etc.</li><li>Provides a positive attitude to all employees and customers</li><li>Provides highly detailed documentation for the purpose of problem resolution and/or engineer training</li><li>Set and keep appropriate schedules for assigned projects with minimal supervision</li><li>Other duties as assigned</li></ul>  EDUCATION REQUIREMENTS<ul><li>BS degree in relevant field or equivalent combination of education and experience</li></ul>  EXPERIENCE and TRAVEL REQUIREMENTS<ul><li>Ten (10) years’ service-related semiconductor experience, preferably in support of products related to HTA’s product lines, per division:<ul><li>e-Beam Division:  <ul><li>Scanning and Transmission Electron Microscopes (SEM/TEM), Critical Dimension Scanning Electron Microscopes (CD-SEM), Focused Ion Beam (FIB), Defect Review SEMs</li><li>Ultra-High Vacuum systems, Mechanical Systems, Robotics, Electronics, Software</li></ul></li><li>Optical Inspection Division:<ul><li>Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience.</li><li>Optics and alignments, Lasers, Mechanical Sytems, Robotics, Advanced Calibration Techniques, Electronics, Software</li></ul></li></ul></li><li>Ten (10) years’ experience with Ultra High Vacuum systems, Electron Optics, and High Voltage systems</li><li>Demonstrated experience analyzing and resolving complex technical support issues</li><li>Microsoft Windows operating system experience required; Linux/Unix experience a plus</li><li>Intermediate experience with Microsoft Word, Excel, and PowerPoint</li><li>Log and database analysis preferred</li><li>Must have and retain valid driver’s license in resident state and must be insurable by our insurance company</li><li>Travel up to 50% (international &amp; domestic)</li><li>Willingness to travel with minimal advanced notice</li></ul>  SKILLS and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS<ul><li>The ability to diagnose technical problems using engineering drawings, schematics, specialized test equipment, and relevant mathematical formulas.</li><li>Troubleshoot electronic problems to the component level.</li><li>Ability to effectively interface with customers, service department personnel, and others.</li><li>Skilled in electronics, mechanics, software, and computers.</li><li>Ability to provide training on complex system theory to customers and engineers either through OJT or Classroom training.</li><li>Demonstrated ability to develop advanced technical training material.</li><li>Strong work ethic.</li><li>Effective verbal and written communication and interpersonal skills.</li><li>Demonstrated ability to provide leadership and direction for assigned engineers</li><li>The capacity to exercise sound and prudent judgement</li><li>Portrays professionalism and pride in appearance while conforming to policy</li><li>Maintain appropriate records of all work performed and training received</li><li>Complies and adheres to company policies</li><li>Consistently provide strong verbal and written communication to management, co-workers, assigned resources, and both internal and external customers</li><li>Must be eligible for and receive company credit card</li><li>Must comply with all corporate safety requirements and directives</li><li>Expected to use PPE when required</li><li>Follow all equipment-specific safety protocols</li></ul>Equal Opportunity Employer (EOE)<div><div><div><div>Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.</div></div></div></div>If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to <a href="mailto:HTA-AccommodationRequests@hitachi-hightech.com">HTA-AccommodationRequests@hitachi-hightech.com</a>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Senior Technical Support Engineer (MAD-BP-OR)

Location:(HTA) NCP (Hillsboro, OR)Job ID: R0108005Date Posted:2025-10-06Company Name:HITACHI HIGH-TECH AMERICA, INC.Profession (Job Category):Engineering &amp; ScienceJob Schedule:&nbsp;Full timeRemote:NoJob Description:POSITION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Technical Support EngineerDIVISION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Metrology and Analysis Systems Division (MAD)COMPANY:&nbsp; &nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hitachi High-Tech America, Inc. (“HTA”)TRAVEL:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Up to 50% (domestically and internationally)REMOTE WORK:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer Hybrid (+50% Onsite) – Onsite 80% / Remote 20% EXPECTED PAY RANGE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $118,129 - $162,428 annually This pay range is for the position’s base pay only.&nbsp; This position may be eligible for other compensation including incentive pay and/or allowances.&nbsp; Candidates will receive additional information during the interview and selection process. POSITION SUMMARYThe Senior Technical Support Engineer (STSE) is a highly skilled technical resource, bridging the gap between the service team and the design / QA department.&nbsp; The STSE is responsible for escalations, fleet performance, system installations, training, documentation, and special projects.&nbsp; The STSE is highly skilled in individual toolset models and/or multiple product lines, and must be capable of developing and advancing concepts and techniques in effective and creative ways. &nbsp; PRIMARY RESPONSIBILITIES<ul><li>Train and provide guidance and/or information to other Technical Support Engineers as well as Yield Control Technology Engineers as needed</li><li>Responsible for escalations, fleet performance, system installations, training, documentation, and special projects</li><li>Develops and advances concepts and techniques in effective and creative ways</li><li>Supports and understands the product life cycle</li><li>Create and reviews documentation for maintenance, troubleshooting, installations, and upgrades; ensures field implementation and compliance</li><li>Provides training and transfers knowledge to all employee levels within the organization, through OJT or formal training</li><li>Provides leadership and coaching to the field and service team</li><li>Assumes the ownership of projects, utilizing a project management approach</li><li>Generates and presents system performance data including availability, PM green-to-green time, MTBF.&nbsp; Looks for patterns and suggests / implements improvement plans</li><li>Maintains product &amp; technical knowledge, while at the same time understanding the business parameters, factors, and processes</li><li>Work closely with all HTA supporting groups (NPI, TSG, Service, Technology, Sales, Design, QA, HFD) and with external customers</li><li>Coordinates field activity, as needed</li><li>Present technical information during high-level customer meetings between domestic and international divisions of Hitachi</li><li>Creates reports, including but not limited to national service alert reports, escalation reports, TSG reports, etc.</li><li>Provides a positive attitude to all employees and customers</li><li>Provides highly detailed documentation for the purpose of problem resolution and/or engineer training</li><li>Set and keep appropriate schedules for assigned projects with minimal supervision</li><li>Other duties as assigned</li></ul> &nbsp;EDUCATION REQUIREMENTS<ul><li>BS degree in relevant field or equivalent combination of education and experience</li></ul> &nbsp;EXPERIENCE and TRAVEL REQUIREMENTS<ul><li>Ten (10) years’ service-related semiconductor experience, preferably in support of products related to HTA’s product lines, per division:<ul><li>e-Beam Division: &nbsp;<ul><li>Scanning and Transmission Electron Microscopes (SEM/TEM), Critical Dimension Scanning Electron Microscopes (CD-SEM), Focused Ion Beam (FIB), Defect Review SEMs</li><li>Ultra-High Vacuum systems, Mechanical Systems, Robotics, Electronics, Software</li></ul></li><li>Optical Inspection Division:<ul><li>Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience.</li><li>Optics and alignments, Lasers, Mechanical Sytems, Robotics, Advanced Calibration Techniques, Electronics, Software</li></ul></li></ul></li><li>Ten (10) years’ experience with Ultra High Vacuum systems, Electron Optics, and High Voltage systems</li><li>Demonstrated experience analyzing and resolving complex technical support issues</li><li>Microsoft Windows operating system experience required; Linux/Unix experience a plus</li><li>Intermediate experience with Microsoft Word, Excel, and PowerPoint</li><li>Log and database analysis preferred</li><li>Must have and retain valid driver’s license in resident state and must be insurable by our insurance company</li><li>Travel up to 50% (international &amp; domestic)</li><li>Willingness to travel with minimal advanced notice</li></ul> &nbsp;SKILLS and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS<ul><li>The ability to diagnose technical problems using engineering drawings, schematics, specialized test equipment, and relevant mathematical formulas.</li><li>Troubleshoot electronic problems to the component level.</li><li>Ability to effectively interface with customers, service department personnel, and others.</li><li>Skilled in electronics, mechanics, software, and computers.</li><li>Ability to provide training on complex system theory to customers and engineers either through OJT or Classroom training.</li><li>Demonstrated ability to develop advanced technical training material.</li><li>Strong work ethic.</li><li>Effective verbal and written communication and interpersonal skills.</li><li>Demonstrated ability to provide leadership and direction for assigned engineers</li><li>The capacity to exercise sound and prudent judgement</li><li>Portrays professionalism and pride in appearance while conforming to policy</li><li>Maintain appropriate records of all work performed and training received</li><li>Complies and adheres to company policies</li><li>Consistently provide strong verbal and written communication to management, co-workers, assigned resources, and both internal and external customers</li><li>Must be eligible for and receive company credit card</li><li>Must comply with all corporate safety requirements and directives</li><li>Expected to use PPE when required</li><li>Follow all equipment-specific safety protocols</li></ul>Equal Opportunity Employer (EOE)<div><div><div><div>Hitachi High-Tech America, Inc. is an equal opportunity employer.&nbsp;Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.</div></div></div></div>If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to <a href="mailto:HTA-AccommodationRequests@hitachi-hightech.com">HTA-AccommodationRequests@hitachi-hightech.com</a>

Senior Technical Support Engineer (MAD-BP-OR)

About the Job

About the Company

HITACHI ENERGY

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