Job title: Head of EngineeringLocation: Bristol - HybridSalary: £110,500 - £146,500Team: Customer CareReporting To: Director of EngineeringClosing date for applications: Friday 24th October 2025Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.Where in the world of Kaluza will I be working? You'll be joining the Kaluza Technology community. We’re a large team of both data-led and product focused Software and Production Engineers, pushing the boundaries of technology and working at an extraordinary scale. As a collective we strive for engineering greatness and by ensuring best practices across the board of the community.You’ll be working on the Kaluza’s Energy Retail platform. This is a SaaS technology platform that aims to revolutionise the operating platforms for energy retailers globally. This platform has been built with scale and technical quality in mind and is the foundation for decarbonisation efforts by Kaluza’s customers. We’re looking to transform to a multi-tenant, international ready model to help the business take on new challenges and external customers. What will I be doing?Providing technical leadership and line management for the Kaluza engineering teams developing our energy specific Customer Care capability. You will lead the teams that build the global SaaS Customer Care product, comprising the Customer Contact Centre, Agent Experience and Customer Self-Service Experiences.You will ensure that your engineering teams operate in the most efficient manner to enable our client delivery teams to customise and deliver the product to our expanding client base.<ul><li>Collaborating with a Head of Product and stakeholders to develop shared target outcomes and ensuring the technology team is set up to achieve these outcomes. </li><li>Leading and developing Software Engineering Managers and Staff Engineers in a small autonomous leadership team. </li><li>Being ultimately responsible for technical decision making and the technology strategy within your area and working to influence the larger Kaluza platform and architectural vision. </li><li>Building and promoting our technology brand, including overseeing how we bring new talent to your technology teams. </li><li>Continually improving your area towards technical and operational excellence and industry best practices.</li><li>Building an excellent technology culture of highly autonomous, intrinsically motivated, well-aligned teams.</li><li>Helping teams to make technical and prioritisation decisions that align with our business objectives and long term goals.</li><li>Building strong relationships with the Product, Design and Commercial partners to your teams. </li><li>Responsible for the overall people and cloud budget for your area.</li><li>Building impactful teams and working with the people team to develop talent and build the succession plans of the next generation of leaders.</li></ul>About You Ideally you’ll have/be<ul><li>Have a track record of building and running customer-facing applications designed for end users, ideally in a SaaS or Enterprise environment.</li><li>Expertise in web technologies, UI/UX principles, and cloud-based software delivery.</li><li>Familiarity with customer contact center/support software (CRMs, ticketing systems, communication platforms) to help lead the development of effective tools for agents.</li><li>Be a proven leader with experience building and leading a team with a focus on your team’s development and engagement. </li><li>Inspire your team and your colleagues and are excellent at recruiting, retaining and developing great people. </li><li>Have a strong technology background and proven experience in leading a team to build well architectured, high quality software solutions </li><li>Have a deep understanding of agile methods and value, co-creating product vision and leadership strategies with your counterparts from other functions. </li><li>Be someone who is comfortable with ambiguity and excels in fast-paced and changeable environments.</li><li>Expertise in designing and managing robust, well-documented APIs that new clients can use to integrate with the core Kaluza platform</li></ul>Kaluza ValuesHere at Kaluza we have five core values that guide us as a business: We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family </li><li>Dedicated personal learning and home office budgets</li><li>And more…</li></ul>We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>. You can also find our Applicant Data Protection Policy <a href="https://kaluza-careers.cdn.prismic.io/kaluza-careers/aNqkDZ5xUNkB1Owl_2025ApplicantDataProtectionNotice.pdf">here</a>.

Kaluza is the intelligent energy platform enabling the world&rsquo;s largest energy companies to lead the way in the energy transition. From revolutionising energy retail operations to smart electric vehicle charging, our software is empowering energy suppliers to deliver market-leading experiences for their customers and drive decarbonisation.&nbsp;
Launching in 2019, we&rsquo;ve grown rapidly to over 400 employees across the UK, Portugal and the US. We pride ourselves on technical excellence and building a platform that has a real, positive impact in a fast-evolving industry.&nbsp;
We&rsquo;re on the lookout for talented problem solvers, who are determined to make a difference to the world. Sound like you? Find out more about life at Kaluza&nbsp;<a class="body-text-link hyperlink" href="https://careers.kaluza.com/life-at-kaluza">here</a>.

Head of Engineering - Customer Care

Job title:&nbsp;Head of EngineeringLocation: Bristol - HybridSalary: £110,500 - £146,500Team: Customer CareReporting To: Director of EngineeringClosing date for applications: Friday 24th October 2025Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.Where in the world of Kaluza will I be working?&nbsp;You'll be joining the Kaluza Technology community. We’re a large team of both data-led and product focused Software and Production Engineers, pushing the boundaries of technology and working at an extraordinary scale. As a collective we strive for engineering greatness and by ensuring best practices across the board of the community.You’ll be working on the Kaluza’s Energy Retail platform. This is a SaaS technology platform that aims to revolutionise the operating platforms for energy retailers globally. This platform has been built with scale and technical quality in mind and is the foundation for decarbonisation efforts by Kaluza’s customers. We’re looking to transform to a multi-tenant, international ready model to help the business take on new challenges and external customers.&nbsp;What will I be doing?Providing technical leadership and line management for the Kaluza engineering teams developing our energy specific Customer Care capability. You will lead the teams that build the global SaaS Customer Care product, comprising the Customer Contact Centre, Agent Experience and Customer Self-Service Experiences.You will ensure that your engineering teams operate in the most efficient manner to enable our client delivery teams to customise and deliver the product to our expanding client base.<ul><li>Collaborating with a Head of Product and stakeholders to develop shared target outcomes and ensuring the technology team is set up to achieve these outcomes.&nbsp;</li><li>Leading and developing Software Engineering Managers and Staff Engineers in a small autonomous leadership team.&nbsp;</li><li>Being ultimately responsible for technical decision making and the technology strategy within your area and working to influence the larger Kaluza platform and architectural vision.&nbsp;</li><li>Building and promoting our technology brand, including overseeing how we bring new talent to your technology teams.&nbsp;</li><li>Continually improving your area towards technical and operational excellence and industry best practices.</li><li>Building an excellent technology culture of highly autonomous, intrinsically motivated, well-aligned teams.</li><li>Helping teams to make technical and prioritisation decisions that align with our business objectives and long term goals.</li><li>Building strong relationships with the Product, Design and Commercial partners to your teams.&nbsp;</li><li>Responsible for the overall people and cloud budget for your area.</li><li>Building impactful teams and working with the people team to develop talent and build the succession plans of the next generation of leaders.</li></ul>About You&nbsp;Ideally you’ll have/be<ul><li>Have a track record of building and running customer-facing applications designed for end users, ideally in a SaaS or Enterprise environment.</li><li>Expertise in web technologies, UI/UX principles, and cloud-based software delivery.</li><li>Familiarity with customer contact center/support software (CRMs, ticketing systems, communication platforms) to help lead the development of effective tools for agents.</li><li>Be a proven leader with experience building and leading a team with a focus on your team’s development and engagement.&nbsp;</li><li>Inspire your team and your colleagues and are excellent at recruiting, retaining and developing great people.&nbsp;</li><li>Have a strong technology background and proven experience in leading a team to build well architectured, high quality software solutions&nbsp;</li><li>Have a deep understanding of agile methods and value, co-creating product vision and leadership strategies with your counterparts from other functions.&nbsp;</li><li>Be someone who is comfortable with ambiguity and excels in fast-paced and changeable environments.</li><li>Expertise in designing and managing robust, well-documented APIs that new clients can use to integrate with the core Kaluza platform</li></ul>Kaluza ValuesHere at Kaluza we have five core values that guide us as a business:&nbsp;We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family&nbsp;</li><li>Dedicated personal learning and home office budgets</li><li>And more…</li></ul>We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>. You can also find our Applicant Data Protection Policy <a href="https://kaluza-careers.cdn.prismic.io/kaluza-careers/aNqkDZ5xUNkB1Owl_2025ApplicantDataProtectionNotice.pdf">here</a>.&nbsp;&nbsp;

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