Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, October 16, 2025<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position Summary This position is responsible for processing, tracking, and reporting of all DR mandated programs, contractor workloads, transactions, and agreements; utilizing basic accounting and excel skills for accounts payable and processing contractor invoices.In addition, this position will effectively handle customer phone calls, answering and evaluating dispatchable DSM customer calls and emails, including but not limited to: answering technical and program-related questions and troubleshooting electrical and/or appliance equipment problems. This position will accurately complete data input, customer credits, rebates, and reports.This individual must exercise experience and judgment to complete tasks with 100% accuracy and attention to detail. The position is required to update SAP/C4C and IntelliSOURCE records from field orders completed and billed by contractors’ system wide. Must be willing to work flexible hours, including Saturday.Responsibilities <ul><li>Reconciling and processing contractor invoices.</li><li>Managing basic Accounts Payable submission and reconciliation.</li><li>Working with vendors to ensure appropriate paperwork and supporting documents received.</li><li>Communicate with contractors regarding questions, corrections, payments.</li><li>Audit contractor invoices, enter contractor billing and payment requests into Maximo billing system.</li><li>Keep coordinators up to date on contractor issues.</li><li>Review daily reports for exceptions that occurred during Back Office Automation.</li><li>Understand errors and corrections in both IntelliSOURCE and SAP/C4C.</li><li>Research invoices in Maximo and CAPS</li><li>Handling general administrative duties as assigned.</li><li>Participating in special projects as assigned.</li><li>Assist field coordinators in finding customer data, i.e. kWh usage, bill inquiries, EWH activity.</li><li>Responding to general questions from internal and external sources</li><li>Responding to rebate status inquiries from internal and external sources.</li><li>Responding to general questions from internal and external sources.</li></ul>Required/Basic Qualifications <ul><li>High school diploma/GED degree</li><li>In addition to high school diploma, two (2) years minimum related work experience</li></ul>Desired Qualifications <ul><li>Associates degree</li><li>Prior administrative experience in a construction/contracting company or trade ally</li><li>In addition to desired degree, 3 years related work experience</li><li>Understanding of residential infrastructure like; electrical wiring, water heaters and heating &amp; cooling systems.</li><li>Excellent verbal communication skills and ability to resolve customer escalations</li><li>Preferred bi-lingual in English and Spanish</li></ul>Working Conditions<ul><li>Must be willing to work flexible hours, including Saturday.</li><li>Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.</li></ul><h3>#LI-Hybrid</h3>Travel RequirementsNot required<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America&rsquo;s largest energy holding companies. The company&rsquo;s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear. Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.</div>
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Service Coordinator

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, October 16, 2025<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Position Summary This position is responsible for processing, tracking, and reporting of all DR mandated programs, contractor workloads, transactions, and agreements; utilizing basic accounting and excel skills for accounts payable and processing contractor invoices.In addition, this position will effectively handle customer phone calls, answering and evaluating dispatchable DSM customer calls and emails, including but not limited to: answering technical and program-related questions and troubleshooting electrical and/or appliance equipment problems. This position will accurately complete data input, customer credits, rebates, and reports.This individual must exercise experience and judgment to complete tasks with 100% accuracy and attention to detail. The position is required to update SAP/C4C and IntelliSOURCE records from field orders completed and billed by contractors’ system wide. Must be willing to work flexible hours, including Saturday.Responsibilities <ul><li>Reconciling and processing contractor invoices.</li><li>Managing basic Accounts Payable submission and reconciliation.</li><li>Working with vendors to ensure appropriate paperwork and supporting documents received.</li><li>Communicate with contractors regarding questions, corrections, payments.</li><li>Audit contractor invoices, enter contractor billing and payment requests into Maximo billing system.</li><li>Keep coordinators up to date on contractor issues.</li><li>Review daily reports for exceptions that occurred during Back Office Automation.</li><li>Understand errors and corrections in both IntelliSOURCE and SAP/C4C.</li><li>Research invoices in Maximo and CAPS</li><li>Handling general administrative duties as assigned.</li><li>Participating in special projects as assigned.</li><li>Assist field coordinators in finding customer data, i.e. kWh usage, bill inquiries, EWH activity.</li><li>Responding to general questions from internal and external sources</li><li>Responding to rebate status inquiries from internal and external sources.</li><li>Responding to general questions from internal and external sources.</li></ul>Required/Basic Qualifications <ul><li>High school diploma/GED degree</li><li>In addition to high school diploma, two (2) years minimum related work experience</li></ul>Desired Qualifications <ul><li>Associates degree</li><li>Prior administrative experience in a construction/contracting company or trade ally</li><li>In addition to desired degree, 3 years related work experience</li><li>Understanding of residential infrastructure like; electrical wiring, water heaters and heating &amp; cooling systems.</li><li>Excellent verbal communication skills and ability to resolve customer escalations</li><li>Preferred bi-lingual in English and Spanish</li></ul>Working Conditions<ul><li>Must be willing to work flexible hours, including Saturday.</li><li>Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.</li></ul><h3>#LI-Hybrid</h3>Travel RequirementsNot required<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

Service Coordinator

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Duke Energy

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