Who We AreDeepSea is a maritime technology leader, providing a unified optimisation platform that helps shipping companies cut fuel consumption, reduce emissions, and transform vessel performance across entire fleets.Built on the most advanced maritime AI data pool in the world, DeepSea’s platform powers everything from vessel monitoring to advanced automation - helping clients achieve measurable results with clarity, speed and scale.We are trusted by some of the world’s most forward-thinking ship owners and operators, and our team spans Europe and Asia. As the shipping industry undergoes enormous change, we are at the centre of that transition - helping our customers take control, reduce risk, and build competitive advantageRequirementsWe need you to have the ability to:Provide first-level technical and operational support to our customersLog, track and monitor customer queries via our ticketing system (Freshdesk)Log, track and monitor internal tickets on Jira when neededEnsure compliance with customer SLAs and KPIsGenerate efficient and effective customer reportsCollaborate with the respective departments to resolve customer related issues in a timely mannerPerform platform user setup, configuration, and managementCreate and maintain comprehensive documentationWillingness to work under a flexible schedule (8am-12pm and 4pm-8pm) would be considered a plusKey ResponsibilitiesThe ideal candidate will have:A degree in Computer Science or Engineering will be considered a plusGood knowledge of Excel and SQL considered an assetAt least 1 year of work experience in a similar role Any previous experience in the maritime industry will be considered an assetExcellent communication, problem-solving and time management skills Fluency in English, both written and verbalExcellent organisational skillsResults-oriented mindsetWhat we offerYou will be part of a dynamic team focused on delivering results and continuous improvement while disrupting the industry, and will also receive:Competitive remuneration package: Skill &amp; experience-based salary and eligibility for additional employee benefits.Health Package: Private health insurance coverage and mental health - therapist benefitPaid leaves: emergency and medical leaves.Learning and Development Package: Access to courses platform and eligibility for seminars, conferences and workshopsRemote Flexibility: Great office space in the heart of Athens with hybrid option.We are a team of challenge-driven, team-spirited individuals that take great interest in new techniques and technologies. We love expressing our creativity in an impactful way and eventually shaping the direction of new product features! If you feel this is the right place for you, we are looking forward to meeting you!At DeepSea, we are looking for people who share our values and are aligned with our mission. It is important to us to ensure that no-one who is eager and capable of contributing constructively to our team is excluded because of ethnic or social origin, gender or sexuality, age or family status, disability or medical conditions etc. Diversity is well-proven to be a vital characteristic of teams that succeed, so we do everything we can to make our environment welcoming and safe for everyone.Data PrivacyThe company ensures that the personal data of candidates is handled with care and in compliance with GDPR regulations. Your personal data will be stored securely and only for the duration necessary under the law. If the recruitment process is unsuccessful, your data will be retained for 5 (five) years to consider you for future opportunities. After this period, your data will be deleted or destroyed. In case you do not wish for the company to keep your CV and personal data, please send an email to dpo@deepsea.ai.

DeepSea Technologies is a shipping software company specialising in optimising vessel performance for ship owners and operators of commercial vessels including container ships, bulk carriers, LNG carriers and tankers. The company works predominantly in the field of artificial intelligence, developing algorithms and platforms that allow vessels to consume less fuel, generate fewer emissions, predict future maintenance requirements and travel optimal shipping routes.


Customer Support Specialist

Who We AreDeepSea is a maritime technology leader, providing a unified optimisation platform that helps shipping companies cut fuel consumption, reduce emissions, and transform vessel performance across entire fleets.Built on the most advanced maritime AI data pool in the world, DeepSea’s platform powers everything from vessel monitoring to advanced automation - helping clients achieve measurable results with clarity, speed and scale.We are trusted by some of the world’s most forward-thinking ship owners and operators, and our team spans Europe and Asia. As the shipping industry undergoes enormous change, we are at the centre of that transition - helping our customers take control, reduce risk, and build competitive advantageRequirementsWe need you to have the ability to:Provide first-level technical and operational support to our customersLog, track and monitor customer queries via our ticketing system (Freshdesk)Log, track and monitor internal tickets on Jira when neededEnsure compliance with customer SLAs and KPIsGenerate efficient and effective customer reportsCollaborate with the respective departments to resolve customer related issues in a timely mannerPerform platform user setup, configuration, and managementCreate and maintain comprehensive documentationWillingness to work under a flexible schedule (8am-12pm and 4pm-8pm) would be considered a plusKey ResponsibilitiesThe ideal candidate will have:A degree in Computer Science or Engineering will be considered a plusGood knowledge of Excel and SQL considered an assetAt least 1 year of work experience in a similar role&nbsp;Any previous experience in the maritime industry will be considered an assetExcellent communication, problem-solving and time management skills&nbsp;Fluency in English, both written and verbalExcellent organisational skillsResults-oriented mindsetWhat we offerYou will be part of a dynamic team focused on delivering results and continuous improvement while disrupting the industry, and will also receive:Competitive remuneration package: Skill &amp; experience-based salary and eligibility for additional employee benefits.Health Package: Private health insurance coverage and mental health - therapist benefitPaid leaves: emergency and medical leaves.Learning and Development Package: Access to courses platform and eligibility for seminars, conferences and workshopsRemote Flexibility: Great office space in the heart of Athens with hybrid option.We are a team of challenge-driven, team-spirited individuals that take great interest in new techniques and technologies. We love expressing our creativity in an impactful way and eventually shaping the direction of new product features! If you feel this is the right place for you, we are looking forward to meeting you!At DeepSea, we are looking for people who share our values and are aligned with our mission. It is important to us to ensure that no-one who is eager and capable of contributing constructively to our team is excluded because of ethnic or social origin, gender or sexuality, age or family status, disability or medical conditions etc. Diversity is well-proven to be a vital characteristic of teams that succeed, so we do everything we can to make our environment welcoming and safe for everyone.Data PrivacyThe company ensures that the personal data of candidates is handled with care and in compliance with GDPR regulations. Your personal data will be stored securely and only for the duration necessary under the law. If the recruitment process is unsuccessful, your data will be retained for 5 (five) years to consider you for future opportunities. After this period, your data will be deleted or destroyed. In case you do not wish for the company to keep your CV and personal data, please send an email to dpo@deepsea.ai.

Customer Support Specialist

About the Job

About the Company

DeepSea Technologies

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