The Director – National Programs is a national strategic leader responsible for driving change, process improvement, and operational efficiency to support rapid market share growth. This role focuses on transforming the company’s market approach through customer-centric strategies while fostering cross-functional collaboration across Commercial, Sales, and Operational teams. This position reports to the Vice President of Commercial Experience.Strategic Leadership &amp; Market Growth<ul><li>Design and implement architecture for roles, responsibilities, and processes that enhance customer experience.</li><li>Drive change management initiatives to streamline processes for rapid response to commercial opportunities.</li><li>Identify gaps within the current structure and partner with peers and senior leadership to align expertise with business needs.</li><li>Customer-Centric Transformation</li><li>Develop and oversee the LAUNCH customer onboarding process to optimize client experience and satisfaction.</li><li>Manage the National Account Program, ensuring seamless collaboration between teams and stakeholders.</li><li>Operational &amp; Program Execution</li><li> Continuously analyze trends and data to pivot functional teams in alignment with corporate objectives.</li><li> Ensures national program managers maintain proper alignment with customer needs and sales partners, i.e... contract maintenance/addendums/lifecycle dates; pricing alignment; price increase execution following the guidance from the VP of National Accounts and SVP of Sales.</li><li> Proactively drives technical approval velocity to exceed customer expectations and industry standards</li></ul>

We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous and non-hazardous waste, contaminated soil and dredged material. Our Harsco Environmental division is the premier provider of material processing and environmental services to the global steel and metals industries, pursuing a circular economy by giving byproducts a new purpose. We deliver solutions for a changing world, and our commitment to sustainability is rooted in our past and will define our future. Our vision is for Enviri Corporation is to be a global leader of environmental solutions in the markets and industries we serve.

Director - National Customer Programs 

The Director – National Programs is a national strategic leader responsible for driving change, process improvement, and operational efficiency to support rapid market share growth. This role focuses on transforming the company’s market approach through customer-centric strategies while fostering cross-functional collaboration across Commercial, Sales, and Operational teams. This position reports to the Vice President of Commercial Experience.Strategic Leadership &amp; Market Growth<ul><li>Design and implement architecture for roles, responsibilities, and processes that enhance customer experience.</li><li>Drive change management initiatives to streamline processes for rapid response to commercial opportunities.</li><li>Identify gaps within the current structure and partner with peers and senior leadership to align expertise with business needs.</li><li>Customer-Centric Transformation</li><li>Develop and oversee the LAUNCH customer onboarding process to optimize client experience and satisfaction.</li><li>Manage the National Account Program, ensuring seamless collaboration between teams and stakeholders.</li><li>Operational &amp; Program Execution</li><li>&nbsp;Continuously analyze trends and data to pivot functional teams in alignment with corporate objectives.</li><li>&nbsp;Ensures national program managers maintain proper alignment with customer needs and sales partners, i.e... contract maintenance/addendums/lifecycle dates; pricing alignment; price increase execution following the guidance from the VP of National Accounts and SVP of Sales.</li><li>&nbsp;Proactively drives technical approval velocity to exceed customer expectations and industry standards</li></ul>

Director - National Customer Programs

About the Job

About the Company

Enviri

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