At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  Reimagine What’s Possible Location: Worcester, Hybrid (Work from Home after training) Schedule: 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks About the RoleAs a Technical Support Specialist, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.Key Responsibilities:<ul><li>Handle inbound customer queries via phone, email, and other channels</li><li>Diagnose and troubleshoot technical problems with confidence and accuracy</li><li>Proactively provide updates and resolutions through outbound communication</li><li>Maintain and update technical records to ensure accurate documentation</li><li>Liaise with internal teams to escalate and resolve complex issues</li></ul> A Few Things About You<ul><li>You bring a can-do attitude and strive to leave every customer with a positive experience</li><li>You’re a strong communicator with great listening skills and a friendly telephone manner</li><li>You are solution-focused, caring about resolving issues efficiently and effectively</li><li>You enjoy working collaboratively and thrive in a team environment</li><li>You’re organised, detail-oriented, and able to manage multiple tasks</li></ul>Working Arrangements<ul><li>Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model</li><li>Shift Pattern: Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return</li></ul>If you're passionate about helping customers and solving technical challenges, we’d love to hear from you!We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

Air Products (NYSE:APD) is a world-leading industrial gases company in operation for over 80 years focused on serving energy, environmental, and emerging markets. The Company has two growth pillars driven by sustainability. Air Products&rsquo; base business provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemicals, metals, electronics, manufacturing, and food. The Company also develops, engineers, builds, owns and operates some of the world's largest clean hydrogen projects supporting the transition to low- and zero-carbon energy in the heavy-duty transportation and industrial sectors. Additionally, Air Products is the world leader in the supply of liquefied natural gas process technology and equipment, and provides turbomachinery, membrane systems and cryogenic containers globally.
The Company had fiscal 2023 sales of $12.6 billion from operations in approximately 50 countries and has a current market capitalization of about $65 billion. Approximately 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products&rsquo; higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.&nbsp;

Technical Support Specialist

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. &nbsp;Reimagine What’s Possible Location: Worcester, Hybrid (Work from Home after training) Schedule: 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks About the RoleAs a Technical Support Specialist, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.Key Responsibilities:<ul><li>Handle inbound customer queries via phone, email, and other channels</li><li>Diagnose and troubleshoot technical problems with confidence and accuracy</li><li>Proactively provide updates and resolutions through outbound communication</li><li>Maintain and update technical records to ensure accurate documentation</li><li>Liaise with internal teams to escalate and resolve complex issues</li></ul> A Few Things About You<ul><li>You bring a can-do attitude and strive to leave every customer with a positive experience</li><li>You’re a strong communicator with great listening skills and a friendly telephone manner</li><li>You are solution-focused, caring about resolving issues efficiently and effectively</li><li>You enjoy working collaboratively and thrive in a team environment</li><li>You’re organised, detail-oriented, and able to manage multiple tasks</li></ul>Working Arrangements<ul><li>Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model</li><li>Shift Pattern: Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return</li></ul>If you're passionate about helping customers and solving technical challenges, we’d love to hear from you!We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.&nbsp;

Technical Support Specialist

About the Job

About the Company

Air Products

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