Location:Alamo, Tennessee, United States of AmericaJob ID: R0105924Date Posted:2025-10-22Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy’s Components Division in Alamo, TN, as a Customer Success Representative. In this role, you’ll be the voice of the customer, guiding their journey from order placement through delivery and beyond. You’ll collaborate across departments to ensure smooth order processing, timely shipments, and proactive communication that builds trust and satisfaction.This is more than a support role—it’s a chance to shape how customers experience our brand. You’ll be part of a team that values innovation, continuous improvement, and customer-centric thinking. If you thrive in a fast-paced environment and enjoy solving problems with purpose, this is your opportunity to make a real impact.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How you'll make an impact<ul><li>Process new orders and drive clean order initiatives to streamline manufacturing.</li><li>Collaborate with engineering to deliver complete, high-quality drawing packages.</li><li>Manage change orders and build strong internal relationships across departments.</li><li>Support revenue goals by resolving shipping holds and attending revenue meetings.</li><li>Handle return authorizations, concessions, billing milestones, and overdue invoices.</li><li>Apply lean methodologies to improve processes and customer success outcomes.</li><li>Monitor and communicate shipping schedules, resolving potential delays.</li><li>Participate in daily meetings and escalate issues for timely resolution.</li></ul>Your background<ul><li>Minimum 2 years of experience in customer service, order management, or related fields.</li><li>Business degree or equivalent experience preferred.</li><li>Strong organizational and problem-solving skills.</li><li>Familiarity with Microsoft Office and SAP is a plus.</li><li>Understanding of basic accounting principles and project management.</li></ul>More about us<ul><li>At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration.</li><li>You’ll join a global team that values diversity, continuous learning, and career growth.</li><li>We offer opportunities to develop your skills and make a meaningful impact every day.</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Success Representative

Location:Alamo, Tennessee, United States of AmericaJob ID: R0105924Date Posted:2025-10-22Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule:&nbsp;Full timeRemote:NoJob Description:Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy’s Components Division in Alamo, TN, as a Customer Success Representative. In this role, you’ll be the voice of the customer, guiding their journey from order placement through delivery and beyond. You’ll collaborate across departments to ensure smooth order processing, timely shipments, and proactive communication that builds trust and satisfaction.This is more than a support role—it’s a chance to shape how customers experience our brand. You’ll be part of a team that values innovation, continuous improvement, and customer-centric thinking. If you thrive in a fast-paced environment and enjoy solving problems with purpose, this is your opportunity to make a real impact.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How you'll make an impact<ul><li>Process new orders and drive clean order initiatives to streamline manufacturing.</li><li>Collaborate with engineering to deliver complete, high-quality drawing packages.</li><li>Manage change orders and build strong internal relationships across departments.</li><li>Support revenue goals by resolving shipping holds and attending revenue meetings.</li><li>Handle return authorizations, concessions, billing milestones, and overdue invoices.</li><li>Apply lean methodologies to improve processes and customer success outcomes.</li><li>Monitor and communicate shipping schedules, resolving potential delays.</li><li>Participate in daily meetings and escalate issues for timely resolution.</li></ul>Your background<ul><li>Minimum 2 years of experience in customer service, order management, or related fields.</li><li>Business degree or equivalent experience preferred.</li><li>Strong organizational and problem-solving skills.</li><li>Familiarity with Microsoft Office and SAP is a plus.</li><li>Understanding of basic accounting principles and project management.</li></ul>More about us<ul><li>At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration.</li><li>You’ll join a global team that values diversity, continuous learning, and career growth.</li><li>We offer opportunities to develop your skills and make a meaningful impact every day.</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Customer Success Representative

About the Job

About the Company

HITACHI ENERGY

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