Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, November 3, 2025<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.<h2>Job Summary</h2>The Work Management Specialist II is an intermediate level individual contributor position that will be responsible for providing work management support for Distribution, Customer Experience &amp; Services, while working within the parameters of established processes and standards.  This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.       <h2>Responsibilities</h2>Provides quality customer service and support to Delivery Operations<ul><li>Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends</li><li>Takes ownership of customer issues and problems until resolved, requesting assistance as needed.</li><li>Facilitates communication between internal and external customers</li><li>Reports job status details to operation center personnel and others as requested</li><li>Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations</li><li>Ensures work is scheduled and executed timely</li><li>Monitors various reports to ensure process adherence to achieve customer-related goals</li><li>Research, root cause analysis and ownership of resolution of customer issues</li><li>Provides feedback to supervision for coaching opportunities</li><li>Collaborates with other work groups to ensure desired customer experience</li><li>Professional and courteous in all contacts</li><li>Uses software applications to prepare correspondence, reports, &amp; presentations</li></ul> Cost Management<ul><li>Creates appropriate work order to complete follow-up work</li><li>Assists in reconciling work order materials, labor, and equipment to represent actual field construction </li><li>Assists in resolving errors and prepares for close-out of construction work orders in work management system</li><li>Develops skill set to report units of property to asset accounting accurately</li><li>Responsible for bargaining unit payroll</li><li>Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines</li><li>Provides reports to Operations Leadership regarding bargaining unit employees</li></ul> Reliability<ul><li>Prepares for and provides emergency restoration support as needed</li><li>Supports the Delivery Operations reliability programs or processes using appropriate work management applications</li></ul> EE Engagement/Safety<ul><li>Supports Human Performance safety culture through active participation in safety meetings</li><li>Follows ergonomics and office safety guidelines</li><li>Supports corporate initiatives</li><li>Demonstrates a commitment to continuous learning and development</li></ul> Required/Basic Qualifications<ul><li>High school diploma/GED AND one (1) year minimum required related experience</li></ul>Desired Qualifications<ul><li>Ability to multi-task &amp; prioritize work effectively</li><li>Ability to manage multiple competing priorities</li><li>Previous Bargaining Unit payroll processing experience</li><li>Experience using ARCOS software, MAXIMO and SAP</li><li>Demonstrates excellent customer service skills</li><li>Ability to promote teamwork and collaboration</li><li>Possesses effective written and verbal communication and interpersonal skills</li><li>Collaborates effectively in a team environment &amp; works independently in resolving problems</li><li>Exhibits flexibility and dependability during normal work schedule and emergency storm restoration</li><li>Supports changing work environments, processes, and policies</li><li>Proficient in Microsoft Office software</li><li>Knowledge of local ordinances, permits, and inspections</li><li>Knowledgeable of delivery operations processes, and work management and related computer applications  </li></ul> Working Conditions<ul><li>Hybrid mobility classification – requirement to be onsite 3 days a week and live within a reasonable commute to the assigned Duke Energy facility. There will be a 90-day onsite onboarding period</li><li>M - F, 5-8s (7:00am - 3:30pm - subject to change)</li><li>Emergency response required</li></ul>#LI-VF1#LI-HybridTravel Requirements5-15%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

<div class="org-about-module__description">
<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America&rsquo;s largest energy holding companies. The company&rsquo;s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear. Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.</div>
</div>
<div class="org-about-module__content-improvement">
<div class="org-about-module__content-box">&nbsp;</div>
</div>

Work Management Specialist II

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, November 3, 2025<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.<h2>Job Summary</h2>The Work Management Specialist II is an intermediate level individual contributor position that will be responsible for providing work management support for Distribution, Customer Experience &amp; Services, while working within the parameters of established processes and standards. &nbsp;This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. &nbsp; &nbsp; &nbsp;&nbsp;<h2>Responsibilities</h2>Provides quality customer service and support to Delivery Operations<ul><li>Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends</li><li>Takes ownership of customer issues and problems until resolved, requesting assistance as needed.</li><li>Facilitates communication between internal and external customers</li><li>Reports job status details to operation center personnel and others as requested</li><li>Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations</li><li>Ensures work is scheduled and executed timely</li><li>Monitors various reports to ensure process adherence to achieve customer-related goals</li><li>Research, root cause analysis and ownership of resolution of customer issues</li><li>Provides feedback to supervision for coaching opportunities</li><li>Collaborates with other work groups to ensure desired customer experience</li><li>Professional and courteous in all contacts</li><li>Uses software applications to prepare correspondence, reports, &amp; presentations</li></ul> Cost Management<ul><li>Creates appropriate work order to complete follow-up work</li><li>Assists in reconciling work order materials, labor, and equipment to represent actual field construction&nbsp;</li><li>Assists in resolving errors and prepares for close-out of construction work orders in work management system</li><li>Develops skill set to report units of property to asset accounting accurately</li><li>Responsible for bargaining unit payroll</li><li>Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines</li><li>Provides reports to Operations Leadership regarding bargaining unit employees</li></ul> Reliability<ul><li>Prepares for and provides emergency restoration support as needed</li><li>Supports the Delivery Operations reliability programs or processes using appropriate work management applications</li></ul> EE Engagement/Safety<ul><li>Supports Human Performance safety culture through active participation in safety meetings</li><li>Follows ergonomics and office safety guidelines</li><li>Supports corporate initiatives</li><li>Demonstrates a commitment to continuous learning and development</li></ul>&nbsp;Required/Basic Qualifications<ul><li>High school diploma/GED AND one (1) year minimum required related experience</li></ul>Desired Qualifications<ul><li>Ability to multi-task &amp; prioritize work effectively</li><li>Ability to manage multiple competing priorities</li><li>Previous Bargaining Unit payroll processing experience</li><li>Experience using ARCOS software, MAXIMO and SAP</li><li>Demonstrates excellent customer service skills</li><li>Ability to promote teamwork and collaboration</li><li>Possesses effective written and verbal communication and interpersonal skills</li><li>Collaborates effectively in a team environment &amp; works independently in resolving problems</li><li>Exhibits flexibility and dependability during normal work schedule and emergency storm restoration</li><li>Supports changing work environments, processes, and policies</li><li>Proficient in Microsoft Office software</li><li>Knowledge of local ordinances, permits, and inspections</li><li>Knowledgeable of delivery operations processes, and work management and related computer applications &nbsp;</li></ul>&nbsp;Working Conditions<ul><li>Hybrid mobility classification – requirement to be onsite 3 days a week and live within a reasonable commute to the assigned Duke Energy facility. There will be a 90-day onsite onboarding period</li><li>M - F, 5-8s (7:00am - 3:30pm - subject to change)</li><li>Emergency response required</li></ul>#LI-VF1#LI-HybridTravel Requirements5-15%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

Work Management Specialist II

About the Job

About the Company

Duke Energy

Similar Jobs

Service Center Specialist

Service Center Specialist

Operations Business Specialist

Operations Business Specialist

Operations Support Associate

Operations Support Associate

Engineering Design Associate

Engineering Design Associate

Project Controls Manager I

Project Controls Manager I

Project Controls Manager II

Project Controls Manager II

Sales Operations Analyst

Sales Operations Analyst

Business Operations Coordinator (Remote)

Business Operations Coordinator (Remote)

Sr. Customer Support Specialist

Sr. Customer Support Specialist

Operations Technician

Operations Technician