As an IT Servicedesk Specialist, you will be part of the global IT Servicedesk Team, ensuring reliable and timely support for end users. With a customer-centric approach, you help keep our colleagues productive through professional IT service and collaboration across the Group IT Service Delivery team.Responsibilities:<ul><li>User Support – Deliver L1 support, manage onboarding/offboarding, and resolve end-user issues.</li><li>IT Service Management – Handle incidents/requests, escalate to L2/L3, and liaise with external vendors.</li><li>Client Administration: Prepare and support devices, applications, and access for employees.</li><li>Asset Management: Manage IT assets (laptops, phones, printers, conferencing systems) and maintain records.</li><li>Infrastructure Management: Ensure local IT systems run smoothly, support catalog services, assist remote teams and provide on-site assistance for infrastructure hardware.</li></ul>

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

IT Service Desk Specialist*

As an IT Servicedesk Specialist, you will be part of the global IT Servicedesk Team, ensuring reliable and timely support for end users. With a customer-centric approach, you help keep our colleagues productive through professional IT service and collaboration across the Group IT Service Delivery team.Responsibilities:<ul><li>User Support – Deliver L1 support, manage onboarding/offboarding, and resolve end-user issues.</li><li>IT Service Management – Handle incidents/requests, escalate to L2/L3, and liaise with external vendors.</li><li>Client Administration:&nbsp;Prepare and support devices, applications, and access for employees.</li><li>Asset Management:&nbsp;Manage IT assets (laptops, phones, printers, conferencing systems) and maintain records.</li><li>Infrastructure Management:&nbsp;Ensure local IT systems run smoothly, support catalog services, assist remote teams and provide on-site assistance for infrastructure hardware.</li></ul>

IT Service Desk Specialist*

About the Job

About the Company

Tomra

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