Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>Project Management:<ul><li>Define, plan, and execute the CRM implementation project in alignment with business goals, timelines, and budget.</li><li>Serve as the primary point of contact between business stakeholders, IT teams, CRM vendors, and integration partners.</li></ul>Requirements &amp; Design<ul><li>Lead business requirements gathering with cross-functional teams</li><li>Translate business processes into system requirements and design specifications.</li><li>Ensure alignment with global process standards and regional/local business needs.</li></ul>Implementation &amp; Integration<ul><li>Coordinate configuration, customization, and integration of the CRM with existing enterprise systems (e.g., ERP, VCProMap, SPORT).</li><li>Manage third-party vendors and technical teams to ensure high-quality delivery.</li><li>Oversee data migration strategy, data quality assurance, and master data governance.</li></ul>Testing, Training &amp; Go-Live<ul><li>Develop and manage testing plans</li><li>Coordinate user training sessions and prepare training materials in collaboration with business process owners.</li><li>Drive change management and adoption within the organization.</li><li>Lead go-live activities and hypercare support phase.</li></ul>Monitoring &amp; Reporting<ul><li>Track progress against milestones, budgets, and deliverables.</li><li>Identify, assess, and mitigate project risks and issues proactively.</li></ul>Continuous Improvement<ul><li>Ensure documentation of lessons learned and best practices for future rollouts or enhancements.</li><li>Support post-implementation optimization and process improvements.</li></ul>Additional<ul><li>Support project governance, reporting structure and communication cadence</li><li>Provide regular status reports to executive sponsors and stakeholders</li></ul><h1>Qualifications:</h1><ul><li>Degree of Business/Administration, Business IT, Project Management</li><li>Professinal experience in Sales and/or Controlling data management, reporting &amp; analysis, Project management</li><li>Knowledge in data base projects and data migration</li><li>Experience in Automotive industry</li><li>German native language and English (mandatory)</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Vibracoustic SE &amp; Co. KG

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

CRM Lead (f/m/d)

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>Project Management:<ul><li>Define, plan, and execute the CRM implementation project in alignment with business goals, timelines, and budget.</li><li>Serve as the primary point of contact between business stakeholders, IT teams, CRM vendors, and integration partners.</li></ul>Requirements &amp; Design<ul><li>Lead business requirements gathering with cross-functional teams</li><li>Translate business processes into system requirements and design specifications.</li><li>Ensure alignment with global process standards and regional/local business needs.</li></ul>Implementation &amp; Integration<ul><li>Coordinate configuration, customization, and integration of the CRM with existing enterprise systems (e.g., ERP, VCProMap, SPORT).</li><li>Manage third-party vendors and technical teams to ensure high-quality delivery.</li><li>Oversee data migration strategy, data quality assurance, and master data governance.</li></ul>Testing, Training &amp; Go-Live<ul><li>Develop and manage testing plans</li><li>Coordinate user training sessions and prepare training materials in collaboration with business process owners.</li><li>Drive change management and adoption within the organization.</li><li>Lead go-live activities and hypercare support phase.</li></ul>Monitoring &amp; Reporting<ul><li>Track progress against milestones, budgets, and deliverables.</li><li>Identify, assess, and mitigate project risks and issues proactively.</li></ul>Continuous Improvement<ul><li>Ensure documentation of lessons learned and best practices for future rollouts or enhancements.</li><li>Support post-implementation optimization and process improvements.</li></ul>Additional<ul><li>Support project governance, reporting structure and communication cadence</li><li>Provide regular status reports to executive sponsors and stakeholders</li></ul><h1>Qualifications:</h1><ul><li>Degree of Business/Administration, Business IT, Project Management</li><li>Professinal experience in Sales and/or Controlling data management, reporting &amp; analysis, Project management</li><li>Knowledge in data base projects and data migration</li><li>Experience in Automotive industry</li><li>German native language and English (mandatory)</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Vibracoustic SE &amp; Co. KG

CRM Lead (f/m/d)

About the Job

About the Company

Freudenberg

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