<div><span style="font-size:24px;">About GoodLeap:</span></div><div>GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.</div><div><span style="font-size:12pt;"> </span></div><div>GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.</div><div><br></div><div><b style="font-size:18px;">Summary:</b></div><div><span style="font-size:18px;">The Client Support Manager, Home Improvement works with our clients to ensure we’re  delivering the best customer experience possible. The CSM will leverage “Big Data” to  identify areas of improvement with their Home Improvement clients and collectively work  together on improving the customer experience. Additional duties such as client audits and  pipeline management help to ensure customer expectations and GoodLeap standards are  being met. We strive to be a reliable and trustworthy ally that always delivers for both our  customers and Clients. Focusing on improving the customer experience and being a  dependable teammate helps us live out our mantra of “finance made friendly”.</span></div><br><br><h3>Essential Job Duties &amp; Responsibilities:</h3><ul><li>Provide our customers with world-class customer service</li><li>Be a supportive and collaborative partner our installers can rely on.  Communicating with installers regarding past, present and future projects</li><li>Strategically partner with installers on ways to improve the customer  experience. Act as the primary point of contact for escalated client issues,  ensuring timely resolutions</li><li>Help resolve any questions or concerns our existing customers may have</li><li>Develop a comprehensive knowledge of GoodLeap products and attributes</li><li>Effectively managing a pipeline of projects to completion. Document client  interactions and resolutions in the CRM system to maintain accurate  records and track trends</li><li>Conducting monthly partner due diligence checks regarding Home  Improvement Projects </li><li>Ability to analyze data and spot trends</li><li>Conduct collaborative investigations into possible fraudulent or suspicious activities</li><li>Provide timely and effective support to clients via email, phone, and chat</li><li>Maintain a positive and professional attitude in all client and customer  interactions, building and maintaining strong relationships</li></ul><h3>Required Skills, Knowledge &amp; Abilities:</h3><ul><li>Ability to multitask </li><li>Work independently and collaboratively </li><li>Effectively interact with high profile partners </li><li>Superior organizational skills </li><li>Exceptional verbal and written skills </li><li>Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.) </li><li>Excellent problem-solving abilities </li><li>Ability to work well under pressure and manage multiple priorities effectively. </li><li>Flexibility to adapt to changing priorities and business needs. </li><li>Time management</li></ul><br><div><b style="font-size:18px;">Compensation:</b><span style="font-size:18px;"> $24.04/hr</span></div><div><br></div><div><b style="font-size:15px;">Additional Information Regarding Job Duties and Job Descriptions:</b></div><div><br></div><div><span style="font-size:15px;">Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.</span></div><div><br></div><div><b style="font-size:15px;">If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!</b></div>

<p>GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap&rsquo;s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.</p>

Client Support Manager - Home Improvement

<div><span>About GoodLeap:</span></div><div>GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.</div><div><span>&nbsp;</span></div><div>GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.</div><div><br></div><div><b>Summary:</b></div><div><span>The Client Support Manager, Home Improvement works with our clients to ensure we’re  delivering the best customer experience possible. The CSM will leverage “Big Data” to  identify areas of improvement with their Home Improvement clients and collectively work  together on improving the customer experience. Additional duties such as client audits and  pipeline management help to ensure customer expectations and GoodLeap standards are  being met. We strive to be a reliable and trustworthy ally that always delivers for both our  customers and Clients. Focusing on improving the customer experience and being a  dependable teammate helps us live out our mantra of “finance made friendly”.</span></div><br><br><h3>Essential Job Duties &amp; Responsibilities:</h3><ul><li>Provide our customers with world-class customer service</li><li>Be a supportive and collaborative partner our installers can rely on.  Communicating with installers regarding past, present and future projects</li><li>Strategically partner with installers on ways to improve the customer  experience. Act as the primary point of contact for escalated client issues,  ensuring timely resolutions</li><li>Help resolve any questions or concerns our existing customers may have</li><li>Develop a comprehensive knowledge of GoodLeap products and attributes</li><li>Effectively managing a pipeline of projects to completion. Document client  interactions and resolutions in the CRM system to maintain accurate  records and track trends</li><li>Conducting monthly partner due diligence checks regarding Home  Improvement Projects&nbsp;</li><li>Ability to analyze data and spot trends</li><li>Conduct collaborative investigations into possible fraudulent or suspicious activities</li><li>Provide timely and effective support to clients via email, phone, and chat</li><li>Maintain a positive and professional attitude in all client and customer  interactions, building and maintaining strong relationships</li></ul><h3>Required Skills, Knowledge &amp; Abilities:</h3><ul><li>Ability to multitask </li><li>Work independently and collaboratively </li><li>Effectively interact with high profile partners </li><li>Superior organizational skills </li><li>Exceptional verbal and written skills </li><li>Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.) </li><li>Excellent problem-solving abilities </li><li>Ability to work well under pressure and manage multiple priorities effectively. </li><li>Flexibility to adapt to changing priorities and business needs. </li><li>Time management</li></ul><br><div><b>Compensation:</b><span> $24.04/hr</span></div><div><br></div><div><b>Additional Information Regarding Job Duties and Job Descriptions:</b></div><div><br></div><div><span>Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.</span></div><div><br></div><div><b>If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!&nbsp; Apply today!</b></div>

Client Support Manager - Home Improvement

About the Job

About the Company

GoodLeap

Similar Jobs

Customer Operations Specialist

Customer Operations Specialist

Customers Success Specialist

Customers Success Specialist

Customer Relations Manager

Customer Relations Manager

Bilingual Client Support Manager

Bilingual Client Support Manager

Bilingual Client Support Manager

Bilingual Client Support Manager

Client Support Manager

Client Support Manager

Client Support Manager

Client Support Manager

Client Support Manager - Home Improvement

Client Support Manager - Home Improvement

Customer Support Specialist

Customer Support Specialist

Customer Onboarding Coordinator

Customer Onboarding CoordinatorNew