Your workdayAs the primary point of contact for our customers, you are responsible for addressing their concerns and providing them with assistance. Whether it's through phone or WhatsApp, you are the voice behind our company's customer service. Your goal is to resolve any issues our customers may have, ensuring that they can continue to use our services without any worries. You are always one step ahead, proactively offering assistance before our customers even ask for it.As a valuable member of a large team, and despite the high volume of inquiries, you easily handle them with your experience and knowledge. You also support the growth and development of your colleagues by sharing your expertise.In addition, you maintain accurate documentation of all relevant information, including customer agreements and internal knowledge base information. If you notice areas where our customer service could be improved, you are proactive in suggesting solutions and collaborating with the team to implement them.Your profile<ul><li>You are able to work from Amsterdam at our Headquarters</li><li>You are available to work either part-time or full-time</li><li>You can start right away</li><li>Helping others makes you intensely happy. You are already happy when you show someone the way on the street</li><li>While you are reading this, you are already applying. Multitasking is not an issue for you</li><li>"Problems"? No way, you only see solutions</li><li>You like to chat with everyone!</li><li>You have a good command of English and Dutch</li><li>Experience in a similar role (customer service, customer care or support, etc) is a plus</li></ul> What Swapfiets offers you<ul><li>Your own Swapfiets (lend-lease) 🚲!</li><li>A pension plan and a discount on your health insurance</li><li>Lots of responsibility, challenging work, and friendly colleagues</li><li>Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)</li><li>Delicious lunch at the office for a small contribution</li><li>Onefit for Business arrangement, to promote your healthy lifestyle!</li><li>Learning programs developed by our Learning &amp; Development department</li><li>Workshops and inspirational talks</li><li>One day off per year to do voluntary work paid by Swapfiets</li></ul> Are you joining our ride? Then your growth path could look like this:At Swapfiets, we not only think a sustainable footprint is important, but also a sustainable career for our colleagues. You can participate in our professional track or leadership track where you, develop into senior/master, managerial positions or specialist positions within our operation. We offer you the opportunity to develop further within our organization in the direction that suits you! 💪. Don't meet all the requirements? Research has shown that people from underrepresented groups, such as women and people from diverse ethnic backgrounds, often tend to avoid a job if they do not meet all the requirements. But disclaimer: we don't check all the boxes either. At our company, we believe in equal opportunity and value diversity in the workplace. So even if you don't see yourself represented on our current team, we encourage you to apply. Your unique perspectives and experiences can only make our company better!

Swapfiets has a classic origin. A group of friends who have a good idea and are going to try it out. You receive a Swapfiets for a fixed amount per month and we ensure that your Swapfiets always works.

It turned out to be a very good concept. After a period of refurbishing bicycles, Swapfiets has come to the point that it has designed its own bicycle and that the service is going to more and more cities.

The iconic blue front tire is mounted on all bikes. This way it is always clear which Swapfiets bicycles are and who all belong to the family.

In the meantime, more and more people are discovering the convenience that Swapfiets brings. Great service, made simple.

Customer Service Employee Dutch Speaking

Your workdayAs the primary point of contact for our customers, you are responsible for addressing their concerns and providing them with assistance. Whether it's through phone or WhatsApp, you are the voice behind our company's customer service. Your goal is to resolve any issues our customers may have, ensuring that they can continue to use our services without any worries. You are always one step ahead, proactively offering assistance before our customers even ask for it.As a valuable member of a large team, and despite the high volume of inquiries, you easily handle them with your experience and knowledge. You also support the growth and development of your colleagues by sharing your expertise.In addition, you maintain accurate documentation of all relevant information, including customer agreements and internal knowledge base information. If you notice areas where our customer service could be improved, you are proactive in suggesting solutions and collaborating with the team to implement them.Your profile<ul><li>You are able to work from Amsterdam at our Headquarters</li><li>You are available to work&nbsp;either part-time or full-time</li><li>You can start right away</li><li>Helping others makes you intensely happy. You are already happy when you show someone the way on the street</li><li>While you are reading this, you are already applying. Multitasking is not an issue for you</li><li>"Problems"? No way, you only see solutions</li><li>You like to chat with everyone!</li><li>You have a good command of English and Dutch</li><li>Experience in a similar role (customer service, customer care or support, etc) is a plus</li></ul> What Swapfiets offers you<ul><li>Your own Swapfiets (lend-lease) 🚲!</li><li>A pension plan and a discount on your health insurance</li><li>Lots of responsibility, challenging work, and friendly colleagues</li><li>Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)</li><li>Delicious lunch at the office for a small contribution</li><li>Onefit for Business arrangement, to promote your healthy lifestyle!</li><li>Learning programs developed by our Learning &amp; Development department</li><li>Workshops and inspirational talks</li><li>One day off per year to do voluntary work paid by Swapfiets</li></ul> Are you joining our ride? Then your growth path could look like this:At Swapfiets, we not only think a sustainable footprint is important, but also a sustainable career for our colleagues. You can participate in our professional track or leadership track where you, develop into senior/master, managerial positions or specialist positions within our operation. We offer you the opportunity to develop further within our organization in the direction that suits you! 💪. Don't meet all the requirements? Research has shown that people from underrepresented groups, such as women and people from diverse ethnic backgrounds, often tend to avoid a job if they do not meet all the requirements. But disclaimer: we don't check all the boxes either. At our company, we believe in equal opportunity and value diversity in the workplace. So even if you don't see yourself represented on our current team, we encourage you to apply. Your unique perspectives and experiences can only make our company better!

Customer Service Employee Dutch Speaking

About the Job

About the Company

Swapfiets

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