Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, November 7, 2025<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.CLASSIFICATION: REVENUE SERVICES REPRESENTATIVEA. DUTIES:Under general supervision, on various work schedules, primary responsibilities include timely and accurately billing, processing customer payments, and receivables management for the Company’s customers. Responds to and resolves internal and external customer requests, inquiries, and complaints; performing such duties as:1. Coordinates with other groups/departments to resolve issues to meet customer expectations.2. Uses computerized systems for tracking, information gathering, data corrections/workfiles and/or troubleshooting.3. May answer inquiries and resolve problems.4. Requires knowledge of the organization, products, and/or services.5. May respond to internal or external customer inquiries.6. Requires ability to navigate computerized data entry systems or other relevant applications.7. Analyzes all available data and resources to take action and correct or resolve routine situations.8. Accepts and resolves routine issues from other sources.9. Performing similar or lesser skilled work.10. The pay rate is $20.50 per hour (non-negotiable)B. QUALIFICATIONS:Must meet the Company’s requirements as to GENERAL QUALIFICATIONS; and, in addition:1. At least one year of Customer Service experience.2. High School Education or Equivalent.3. Ability to adapt well to process and Technology changes.4. Multi-task oriented with the ability to work efficiently in stressful situations.5. Ability to actively listen while entering detailed customer information. 6. Demonstrates effective communication skills (both oral and written).7. Interacts well with both internal and external customers.8. Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.9. Ability to read instructions/documents and comprehend the context then execute the details.10. Demonstrate problem solving skills.11. Maintain composure in demanding and difficult situations.12. Ability to use good time management skills to fulfill tasks.13. Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).14. Ability to work together as a team and support Revenue Services initiatives.REVISED: 10-09-2018; 06-01-2015NEW: 04-01-2012 CUSTOMER RELATIONS REVENUE SERVICESTravel RequirementsNot required<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>UWUA, IUU Local 600<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America&rsquo;s largest energy holding companies. The company&rsquo;s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear. Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.</div>
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Revenue Services Representative

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, November 7, 2025<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.CLASSIFICATION: REVENUE SERVICES REPRESENTATIVEA. DUTIES:Under general supervision, on various work schedules, primary responsibilities include timely and accurately billing, processing customer payments, and receivables management for the Company’s customers. Responds to and resolves internal and external customer requests, inquiries, and complaints; performing such duties as:1. Coordinates with other groups/departments to resolve issues to meet customer expectations.2. Uses computerized systems for tracking, information gathering, data corrections/workfiles and/or troubleshooting.3. May answer inquiries and resolve problems.4. Requires knowledge of the organization, products, and/or services.5. May respond to internal or external customer inquiries.6. Requires ability to navigate computerized data entry systems or other relevant applications.7. Analyzes all available data and resources to take action and correct or resolve routine situations.8. Accepts and resolves routine issues from other sources.9. Performing similar or lesser skilled work.10. The pay rate is $20.50 per hour (non-negotiable)B. QUALIFICATIONS:Must meet the Company’s requirements as to GENERAL QUALIFICATIONS; and, in addition:1. At least one year of Customer Service experience.2. High School Education or Equivalent.3. Ability to adapt well to process and Technology changes.4. Multi-task oriented with the ability to work efficiently in stressful situations.5. Ability to actively listen while entering detailed customer information. 6. Demonstrates effective communication skills (both oral and written).7. Interacts well with both internal and external customers.8. Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.9. Ability to read instructions/documents and comprehend the context then execute the details.10. Demonstrate problem solving skills.11. Maintain composure in demanding and difficult situations.12. Ability to use good time management skills to fulfill tasks.13. Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).14. Ability to work together as a team and support Revenue Services initiatives.REVISED: 10-09-2018; 06-01-2015NEW: 04-01-2012&nbsp;CUSTOMER RELATIONS REVENUE SERVICESTravel RequirementsNot required<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>UWUA, IUU Local 600<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

Revenue Services Representative

About the Job

About the Company

Duke Energy

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