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<div id="ember450" class="ember-view organization-about-module__content-consistant-cards-description">Venture Solar is a solar panel installation company serving the Northeast. We help homeowners and&nbsp;businesses lower their electric bills by making the switch to clean, affordable solar energy.</div>
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O&M Lead

<div> <img src="https://assets.jazz.co/customers/customer_20210428165423_YFU43L6QHHKZMTN4/layout/20251103231618-image-20251103181612-1.png">O&amp;M Lead - Residential Solar / Roofing (In Office)<h3>Job Description</h3>Venture Home Solar is seeking an experienced O&amp;M Lead - Residential Solar / Roofing to join our Stamford, CT team. This in-office leadership role is critical to ensuring exceptional post-installation service for our residential solar and roofing customers. You will oversee all proactive and reactive service operations, manage warranty claims, and lead a team to resolve issues quickly and efficiently.If you have deep hands-on experience in solar and roofing systems, thrive in a fast-paced environment, and excel at remote troubleshooting and team coordination—this is your opportunity to lead service excellence at a growing renewable energy company.<hr><h3>Key Responsibilities</h3><ul><li>Oversee all O&amp;M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).</li><li>Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.</li><li>Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.</li><li>Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.</li><li>Lead and mentor the O&amp;M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.</li><li>Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.</li><li>Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.</li><li>Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.</li><li>Complete company reports on findings from field appointments for issues like roof leaks and installation damage</li><li>Maintain accurate documentation of service history, resolutions, and parts usage.</li></ul><hr><h3>Qualifications</h3><ul><li>5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR</li><li>5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)</li><li>Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms</li><li>Proven ability to remotely diagnose solar production issues, error codes, and communication faults</li><li>Strong leadership experience managing technicians and service workflows</li><li>Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)</li><li>Excellent communication skills — must translate technical details to customers and internal teams</li><li>Valid driver’s license and clean record (occasional field visits may be required)</li><li>NABCEP certification or roofing trade certification a strong plus</li></ul><hr><h3>What We Offer</h3><ul><li>Competitive salary (commensurate with experience)</li><li>Full benefits: health, dental, vision, 401(k) with match</li><li>Paid time off + holidays</li><li>Professional development and training</li><li>Opportunity to grow with a fast-scaling solar + roofing leader</li></ul><hr><h3>How to Apply</h3>Apply directly on Indeed with your resume and a brief note highlighting your solar + roofing field experience and leadership background.Venture Home Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#VS1 </div>

O&M Lead

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Venture Solar

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